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Spyware / Malware / Virus Removal

How Do I Get Rid Of These

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This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
can anyone help me with gettin rid of these pests: TROJ_WINTRIM.R BKDR_JEEMP.C I scanned my computer with housecall and it said i have the above mentioned viruses(or trojans) but it can't delete them because it said they're in use. I have tried to delete them manually by using the windows search but it can't find them. Any help would be greatly appreciated.
Post #2
Greetings and welcome to TomCoyote.org!

Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.
Download HijackThis into this folder.

If required a tutorial is here = Hijackthis Folder Tutorial

Links to Hijack This! v 1.98.2:

http://tools.radiosplace.com/HijackThis.exe
http://spywarewarrior.com/files/HijackThis.exe
http://tomcoyote.org/hjt/HijackThis.exe

http://www.downloads.subratam.org/hijackthis.zip
http://tools.zerosrealm.com/hjt.zip
http://spywarewarrior.com/files/hijackthis.zip

Run it from that folder.

Click "Scan".

DO NOT "FIX" ANYTHING WITH IT YET!!!
FIXING THE WRONG THING COULD RENDER YOUR SYSTEM INOPERABLE!!!

Click "Save log".

Reply to this thread, and "copy/paste" the ENTIRE CONTENTS of the log file into this thread.
Post #3
tx for the help and here is my log:


Logfile of HijackThis v1.98.2
Scan saved at 12:12:46 AM, on 10/22/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\HPZTSB02.EXE
C:\PROGRAM FILES\VERIZON ONLINE\SUPPORTCENTER\SMARTBRIDGE\MOTIVESB.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPCLIENT.EXE
C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPMON32.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\PROGRAM FILES\VERIZON ONLINE\SUPPORTCENTER\BIN\MPBTN.EXE
C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\BACKWEB.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\HJT\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.net/bookmarks/bmredir.a….1&bm=ho_search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cgi.verizon.net/bookmarks/bmredir.a…=5.1&bm=ho_home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us2.hpwis.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us2.hpwis.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us2.hpwis.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Delay] C:\WINDOWS\delayrun.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [mgavrtclexe] C:\WINDOWS\MCBin\AV\Rt\mgavrtcl.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program Files\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb02.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPMon32.exe"
O4 - HKLM\..\Run: [ICSDCLT] C:\WINDOWS\rundll32.exe C:\WINDOWS\SYSTEM\icsdclt.dll,ICSClient
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [Keyboard Manager] c:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\RunServices: [MSNIA] C:\PROGRA~1\MSN\MSNIA\MSNIASVC.EXE
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: >>> FREE PORN GALLERIES <<< - javascript:{document.location='http://sexmaxx.com/freegalleries.htm';}
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~6\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O14 - IERESET.INF: START_PAGE_URL=http://hp.my.yahoo.com
O16 - DPF: {869F3BBC-A812-4D13-A93B-7B3FC816DCD5} (McAfee.com Updater) - http://download.mcafee.com/molbin/clinic/v…can/mcasupd.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
Post #4
Could you please run the virus scan again, and post the "full path names" (example = "C:\windows\system32\virus.exe") of the infected files? :unsure: I see a few things to fix in the log, but I'm not seeing any virii. :thumbup:
Post #5
here are the path names: C:\_RESTORE\ARCHIVE\FS284.CAB*A0031670.CPY* C:\_RESTORE\ARCHIVE\FS412.CAB*A0047955.CPY* C:\_RESTORE\ARCHIVE\FS412.CAB*A0047956.CPY*
Post #6
Thanks.

Those files are in your "system restore" area. To get rid of them, do this:

Please go here:

System Restore

To learn how to turn system restore ON/OFF.

Then turn system restore OFF

Run the virus scan, and reboot.

Then turn system restore ON

Reboot.

Run the scan again to be sure you're clean.

CLOSE ALL WINDOWS (even this one) AND PROGRAMS!!!!

Run Hijack This!
Click "Scan".
Then "check" the box to the left of these item(s):

R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)

O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - (no file)

O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia.cab

This is an "optional" thing to check:

O8 - Extra context menu item: >>> FREE PORN GALLERIES <<< - javascript:{document.location='http://sexmaxx.com/freegalleries.htm';}

Then click "Fix checked".

Reboot in "safe" mode.

Find and delete:

c:\windows\web\related.htm <— file

Some malware files may be "hidden".
Be sure to show hidden files when looking for these file(s) and/or folder(s).

Reboot in normal mode and "copy/paste" a new log file into this thread. :)
Post #7
tx. here is the new log:

Logfile of HijackThis v1.98.2
Scan saved at 2:15:49 AM, on 10/23/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\WINDOWS\DELAYRUN.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\HPZTSB02.EXE
C:\PROGRAM FILES\VERIZON ONLINE\SUPPORTCENTER\SMARTBRIDGE\MOTIVESB.EXE
C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPCLIENT.EXE
C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPMON32.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\VERIZON ONLINE\SUPPORTCENTER\BIN\MPBTN.EXE
C:\HJT\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.net/bookmarks/bmredir.a….1&bm=ho_search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cgi.verizon.net/bookmarks/bmredir.a…=5.1&bm=ho_home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us2.hpwis.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us2.hpwis.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us2.hpwis.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Delay] C:\WINDOWS\delayrun.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [mgavrtclexe] C:\WINDOWS\MCBin\AV\Rt\mgavrtcl.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program Files\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb02.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPMon32.exe"
O4 - HKLM\..\Run: [ICSDCLT] C:\WINDOWS\rundll32.exe C:\WINDOWS\SYSTEM\icsdclt.dll,ICSClient
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [Keyboard Manager] c:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\RunServices: [MSNIA] C:\PROGRA~1\MSN\MSNIA\MSNIASVC.EXE
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~6\OFFICE10\EXCEL.EXE/3000
O14 - IERESET.INF: START_PAGE_URL=http://hp.my.yahoo.com
O16 - DPF: {869F3BBC-A812-4D13-A93B-7B3FC816DCD5} (McAfee.com Updater) - http://download.mcafee.com/molbin/clinic/v…can/mcasupd.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
Post #8
You got it all that time!! :thumbup:

GOD bless!!!

M68 :)

Items you may wish to consider to harden your defenses against future infections:

Read "How did I get infected in the first place?" here:

http://boards.cexx.org/viewtopic.php?t=957

Download IE-Spyad here:

https://netfiles.uiuc.edu/ehowes/www/resource.htm

IE-Spyad puts over 4000 known malicious web sites into IE's "restricted zone" to help prevent you from getting infected.

Check your browser settings here:

http://browsercheck.qualys.com/index.php

A series of "tests" (and suggested fixes) to help tweak IE's settings to help prevent infections when surfing the web.

Follow safe Internet practices:

1. Keep your virus definitions up to date, and scan your system regularly.

2. Don't open email, or download attachments from unrecognized email addresses.

3. Be careful when downloading email attachments, EVEN FROM PEOPLE YOU KNOW! Many virii, worms, and trojans infect a persons system then immeadiately spread themselves to the people in the infected persons addressbook via email attachments.

4. Be careful downloading files from the Internet. Scan all downloaded files with a reliable UP-TO-DATE antivirus program. Scan "zip" files BEFORE unzipping, and scan all unzipped files BEFORE USING THEM.

5. Keep your Windows and IE current with all the latest patches and updates.

Post #10
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