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Need Help, Please Review Latest Log

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Post #1
Please check the attached log, just run, to determine if there is any "new" malware on it?

I have attempted unsuccessfully for the past 45 minutes to get the Trend Housecall to install its plug-in so I can do a scan. It keeps saying that I need the "Netscape" plug-in, which I KNOW I installed the last time I did a scan. I am NOT useing Netscape, I am using Firefox, and even when I do go to Netscape to try to do this, it keeps trying to install it into the "C" drive, even though I am working on the D drive to do this scan.

I am attaching the log from the last scan which I just performed. PLEASE CHECK THIS OUT AND DETERMINE IF THERE IS SOMETHING IN THERE WHICH IS NOT RIGHT, OR SOMETHING WHICH I NEED TO HAVE IN THERE THAT IS CAUSING THE PROBLEM.

Need ASAP as I KNOW I have a trojan, but the NAV is unable to find it. I even know what it is. It is the one related to the "hh.exe", and is quite old. I should be protected from this as I am up-to-date with ALL patches. Running XP Pro on this drive.

HERE IS THE LOG:

Logfile of HijackThis v1.98.2
Scan saved at 4:14:34 PM, on 10/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\QuickTime\qttask.exe
D:\PROGRA~1\PESTPA~1\PPControl.exe
D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
D:\PROGRA~1\VISION~1\ONETOU~2.EXE
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINDOWS\system32\ZONELABS\vsmon.exe
D:\WINDOWS\System32\wuauclt.exe
D:\Program Files\Mozilla Firefox\firefox.exe
D:\WINDOWS\system32\ntvdm.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Documents and Settings\Patsy\Desktop\MYHJT\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
N3 - Netscape 7: user_pref("browser.startup.homepage", "www.yahoo.com"); (D:\Documents and Settings\Patsy\Application Data\Mozilla\Profiles\default\l30rl9oe.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://D%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (D:\Documents and Settings\Patsy\Application Data\Mozilla\Profiles\default\l30rl9oe.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - D:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [RealTray] D:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PestPatrol Control Center] D:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [OneTouch Monitor] D:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Zone Labs Client] "D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [PPWebCap] D:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - Startup: Check for OneTouch Updates.lnk = D:\Program Files\Visioneer OneTouch\WiseUpdt.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &ieSpell Options - res://D:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://D:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://D:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://D:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://D:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://D:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Yahoo! Dictionary - file:///D:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///D:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://D:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM (file missing)
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://D:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM (file missing)
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://D:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM (file missing)
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://D:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM (file missing)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - D:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200305…meInstaller.exe
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200305…meInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/…/ymmapi_416.dll
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
Post #2
I could not locate the e-mail notification when I posted this message. Please tell me how I can do this so I receive notification when a response is made to my post? THANK YOU.
Post #3
Please read the messages I have posted and review the last log so I can try to determine if I have more malware on the computer. I am still unable to DL the Trend House Call, and other "things" are not as they should be. PLEASE HELP ASAP. THANK YOU
Post #6
Chris RLG: PLEASE forgive me for messing things up. The problem I was having, apparently is not related to malware, so therefore it must be a browser problem. I continually attempted to excute the DL which is required by Trend Housecall, with two different browsers all to no avail. I thought that perphaps after all the malware had been removed the first time (with the help of HJT and the removal of numerous items) , that a hacker had possibly reinstalled more. Therefore I ran a new log and submitted it for review in an attempt to determine if I had been reinfected. I do apologize for my anxiety, but when a person has had hacking problems for several years, and had their computers filled with various malware, they become "paranoid". After receiving your message, I again attempted the Trend Housecall using a browser which I would rather not have utilized . However it was successful this time. I will NEVER reply to my own posts again, nor will I send any more posts regarding one to which I have not received a reply. I feel terrible about this. THANK YOU for checking the log for me as that allayed my anxieties about having more malware placed on the computer. My MOST sincere apologies. I don't know what we would do without your wonderful web site.
Post #7
We don't mind you coming in for a check up :) Its sometimes nice to see a clean log - we forget what they look like :rofl: If you need to come back again - try not to post in your topic - as I said that was why you got overlooked. May your God go with you.
Post #8
Chris TLG: Thank you so much for the very uplifting message. It meant a great deal to me, as I felt really badly about how I messed up. GOD BLESS YOU FOR BEING THE WONDERFUL PERSON YOU ARE!! I don't know what we would do without people like you in this world.
Post #9
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