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Help Please!

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Post #1 last edited
Sorry, Posted to wrong area, will correct!

Please help,

I have tried everything to fix this computer, from microsoft to an IT tech coming in to help. We are on a network and someone in our company has infected everyone and I can not seem to solve the problem. I have lost my use of most of my programs in the control panel. I can not run a windows update (Error number: 0x80070424). Please help.


Logfile of HijackThis v1.98.2
Scan saved at 3:20:53 PM, on 9/28/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINNT\System32\NMSSvc.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
c:\documents and settings\all users\start menu\programs\startup\msupdate.exe
C:\WINNT\System32\CTHELPER.EXE
C:\WINNT\GWMDMMSG.exe
C:\WINNT\System32\SK9910DM.EXE
C:\WINNT\System32\PROMon.exe
C:\PROGRA~1\QUICKENW\QAGENT.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\PROGRA~1\Qurb\QSP-21~1.2\QOELOA~1.EXE
C:\PROGRA~1\MSNAPP~1\Updater\010230~1.100\en-us\msnappau.exe
C:\PROGRA~1\PHONET~1\CapFax.EXE
C:\WINNT\System32\ctfmon.exe
C:\WINNT\System32\mrtMngr.EXE
C:\PROGRA~1\FoneSync\FONESY~1.EXE
C:\PROGRA~1\Roxio\EASYCD~1\DirectCD\DirectCD.exe
C:\PROGRA~1\ALURIA~1\ASE\ASESCH~1.EXE
C:\PROGRA~1\Adobe\ACROBA~1.0\Distillr\AcroTray.exe
C:\PROGRA~1\SPYBOT~1\TeaTimer.exe
C:\OLDHDF~1\PROGRA~1\WINZIP\WZQKPICK.EXE
C:\PROGRA~1\Palm\HOTSYNC.EXE
C:\PROGRA~1\INTERN~1\iexplore.exe
C:\WINNT\System32\taskmgr.exe
C:\PROGRA~1\INTERN~1\iexplore.exe
C:\OLDHDF~1\PROGRA~1\WINZIP\winzip32.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\HIJACK~1.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gatewaybiz.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1001\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINNT\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe
O4 - HKLM\..\Run: [QAGENT] C:\Program Files\QUICKENW\QAGENT.EXE
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [vptray] C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [Auto Home EPSON C84 on GATEWAY275XL] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P36 "Auto Home EPSON C84 on GATEWAY275XL" /O23 "\\GATEWAY275XL\Printer7" /M "Stylus C84"
O4 - HKLM\..\Run: [Auto Service EPSON C84 on GATEWAY275XL] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P38 "Auto Service EPSON C84 on GATEWAY275XL" /O23 "\\GATEWAY275XL\Printer4" /M "Stylus C84"
O4 - HKLM\..\Run: [Auto Wilfed-Office EPSON C84 on GATEWAY275XL] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P44 "Auto Wilfed-Office EPSON C84 on GATEWAY275XL" /O33 "\\GATEWAY275XL\Wilfreds Epron c84" /M "Stylus C84"
O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\Qurb\QSP-2.1.213.2\QOELoader.exe"
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB002" /M "Stylus C84"
O4 - HKLM\..\Run: [MSConfig] C:\WINNT\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [CapFax] C:\Program Files\PhoneTools\CapFax.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [FoneSyncSystemTray] "C:\Program Files\FoneSync\FoneSyncSystemTray.Exe"
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: ASE Scheduler.lnk = C:\Program Files\Aluria Software\ASE\ASE Scheduler.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: EPSON SMART PANEL for Scanner.lnk = C:\Program Files\EPSON\EPSON SMART PANEL for Scanner\espmain.exe
O4 - Global Startup: msupdate.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\OLDHDF~1\PROGRA~1\WINZIP\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .pd: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Sametime Meeting Toolkit ST25 - file://C:\WINNT\Java\ControlF1\STMeeting25.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1094837407468
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/A…eX/FileXfer.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v5.cab
Post #3
Dear Micah_6:8: Sorry it took so long to get back to you. I ran a scan before leaving last night on Trend-micro Housecall and came up with nothing. Decided to rerun it this morning and so far have found one virus in two places: Virus:Troj otorun.a Status: Non cleanable Location: c:\0VDB Shared Stuff\msinstl.exe and c:\doucuments and settings\all users\documents\msinstl.exe and c:msinstl.exe These state that they are non cleanable, do I delete? Sherry :scratch:
Post #6
Dear Micah_6:8,

Ok, I have done the following:

Under trend I came up with the following:
Virus:Troj otorun.a
Status: Non cleanable
Location: c:\0VDB Shared Stuff\msinstl.exe
and
c:\doucuments and settings\all users\documents\msinstl.exe
and
c:msinstl.exe

deleted all!

Under Panda:

w32/protoride.b.worm/operating system
w32\bagle.pwdzip\local folders\sent items\fw: email\warning\text zip

both disinfected:


upon each rebot, I receive the following message:

"You have used the system config utility to make changes to the way windows starts. The system config util is currently in diagnostic or selective startup mode causing this mess to be displayed and the utility to run everytime windows starts.
Choose normal startup mode on general tab to start windows normally and undo all changes you made using the system config. utility."

Should I do this?


Here is my new log:
Logfile of HijackThis v1.98.2
Scan saved at 3:07:58 PM, on 9/29/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\SK9910DM.EXE
C:\WINNT\GWMDMMSG.exe
C:\WINNT\System32\CTHELPER.EXE
C:\WINNT\System32\PROMon.exe
C:\Program Files\QUICKENW\QAGENT.EXE
C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
C:\WINNT\System32\mrtMngr.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
C:\Program Files\Qurb\QSP-2.1.213.2\QOELoader.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\PhoneTools\CapFax.EXE
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINNT\System32\RUNDLL32.EXE
C:\WINNT\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\FoneSync\FoneSyncSystemTray.Exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\EPSON\EPSON SMART PANEL for Scanner\espmain.exe
C:\OLDHDF~1\PROGRA~1\WINZIP\WZQKPICK.EXE
C:\Program Files\Aluria Software\ASE\ASE Scheduler.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\OLDHDF~1\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gatewaybiz.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1001\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINNT\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe
O4 - HKLM\..\Run: [QAGENT] C:\Program Files\QUICKENW\QAGENT.EXE
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [vptray] C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [Auto Home EPSON C84 on GATEWAY275XL] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P36 "Auto Home EPSON C84 on GATEWAY275XL" /O23 "\\GATEWAY275XL\Printer7" /M "Stylus C84"
O4 - HKLM\..\Run: [Auto Service EPSON C84 on GATEWAY275XL] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P38 "Auto Service EPSON C84 on GATEWAY275XL" /O23 "\\GATEWAY275XL\Printer4" /M "Stylus C84"
O4 - HKLM\..\Run: [Auto Wilfed-Office EPSON C84 on GATEWAY275XL] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P44 "Auto Wilfed-Office EPSON C84 on GATEWAY275XL" /O33 "\\GATEWAY275XL\Wilfreds Epron c84" /M "Stylus C84"
O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\Qurb\QSP-2.1.213.2\QOELoader.exe"
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB002" /M "Stylus C84"
O4 - HKLM\..\Run: [MSConfig] C:\WINNT\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [CapFax] C:\Program Files\PhoneTools\CapFax.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [FoneSyncSystemTray] "C:\Program Files\FoneSync\FoneSyncSystemTray.Exe"
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: ASE Scheduler.lnk = C:\Program Files\Aluria Software\ASE\ASE Scheduler.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: EPSON SMART PANEL for Scanner.lnk = C:\Program Files\EPSON\EPSON SMART PANEL for Scanner\espmain.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\OLDHDF~1\PROGRA~1\WINZIP\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .pd: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Sametime Meeting Toolkit ST25 - file://C:\WINNT\Java\ControlF1\STMeeting25.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1094837407468
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/A…eX/FileXfer.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v5.cab


Thanks again,

Look forward to your reponse!

Sherry :D
Post #7
The log is clean. :thumbup:

In case you haven't noticed, somewhere along the way you have "lost" this file:

c:\documents and settings\all users\start menu\programs\startup\msupdate.exe

It was in the 1st log, but is gone now. It's actually the file that had me concerned most (out of the ones I could see, anyway). I think it was malicious.

About that message you get on bootup. I think it is covered here:

System config

It appears you need to go to:

Start > Run, type msconfig then press .

Then check the dot next to Normal startup as shown at that link.
:)
Post #8
Dear Micah_6:8, Thank you so much for all your help. My control panel is working again and I was able to apply the .dll file fixes from Microsoft for updates (Error number: 0x80070424). Thanks again for all your help, you are the best! Sherry :P
Post #9
I'm just glad we could help, Ma'am :thumbup:

GOD bless!!!

M68 :)

Items you may wish to consider to harden your defenses against future infections:

Read "How did I get infected in the first place?" here:

http://boards.cexx.org/viewtopic.php?t=957

Download IE-Spyad here:

https://netfiles.uiuc.edu/ehowes/www/resource.htm

IE-Spyad puts over 4000 known malicious web sites into IE's "restricted zone" to help prevent you from getting infected.

Check your browser settings here:

http://browsercheck.qualys.com/index.php

A series of "tests" (and suggested fixes) to help tweak IE's settings to help prevent infections when surfing the web.

Follow safe Internet practices:

1. Keep your virus definitions up to date, and scan your system regularly.

2. Don't open email, or download attachments from unrecognized email addresses.

3. Be careful when downloading email attachments, EVEN FROM PEOPLE YOU KNOW! Many virii, worms, and trojans infect a persons system then immeadiately spread themselves to the people in the infected persons addressbook via email attachments.

4. Be careful downloading files from the Internet. Scan all downloaded files with a reliable UP-TO-DATE antivirus program. Scan "zip" files BEFORE unzipping, and scan all unzipped files BEFORE USING THEM.

5. Keep your Windows and IE current with all the latest patches and updates.
(Personally, I'm NOT recommending SP2 for XP at this time)

Post #10
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