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Email And Homepage Problems

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Post #1
When I try to access my hotmail account my homepage loads instead. Also the homepage is about:blank which I cannot change. I appreciate any help I can get as I am quite the noobe to all of this. Heres the log:

Logfile of HijackThis v1.97.7
Scan saved at 4:32:53 PM, on 02/08/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\winnt\System32\smss.exe
C:\winnt\system32\winlogon.exe
C:\winnt\system32\services.exe
C:\winnt\system32\lsass.exe
C:\winnt\system32\svchost.exe
C:\winnt\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\winnt\system32\hidserv.exe
C:\winnt\system32\nvsvc32.exe
C:\winnt\system32\regsvc.exe
C:\winnt\system32\MSTask.exe
C:\winnt\System32\WBEM\WinMgmt.exe
C:\winnt\system32\svchost.exe
C:\winnt\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe
C:\winnt\system32\wuauclt.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\winnt\System32\svchost.exe
C:\winnt\System32\sol.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Winamp\winamp.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\HAWRAN~1\LOCALS~1\Temp\Rar$EX03.491\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\lpba.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\lpba.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\lpba.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\lpba.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\lpba.dll/sp.html (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\lpba.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {402BFB1C-F3FA-4AF0-89CC-3A0C7702C4C4} - C:\WINNT\system32\lpba.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab27571.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/…8060.4360763889
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock…ash/swflash.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit…wn.cab27571.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{527DF3A6-4E02-415B-86F0-B60B326E92CF}: NameServer = 142.161.2.155 142.161.130.155
O17 - HKLM\System\CS1\Services\Tcpip\..\{527DF3A6-4E02-415B-86F0-B60B326E92CF}: NameServer = 142.161.2.155 142.161.130.155
Post #3 last edited
Click here to download the latest version of HijackThis. Doubleclick the file, click Unzip and it will save the application to C:\HijackThis. Run it from there to scan your computer in future.

Click here to download CWShredder by Merijn Bellekom and run it, hit 'fix' as opposed to 'scan only'. Reboot when done.

Click here to download Spybot Search & Destroy - install, update, scan and fix all RED items it finds. Reboot when done.

Click here to download Ad-Aware and install. Before scanning click on "check for updates now" to make sure you have the latest reference file. Then click the gear wheel at the top and check these options:

General> activate these: "Automatically save log-file" and "Automatically quarantine objects prior to removal"

Scanning > activate these: "Scan within archives", "Scan active processes", "Scan registry", "Deep scan registry", "Scan my IE Favorites for banned sites" and "Scan my Hosts file"

Tweaks > Scanning Engine> activate this: "Unload recognized processes during scanning."

Tweaks > Cleaning Engine: activate these: "Automatically try to unregister objects prior to deletion" and "Let Windows remove files in use after reboot."

Click "Proceed" to save your settings, then click "Start", make sure "Activate in-depth scan" is ticked green then scan your system. When the scan is finished, the screen will tell you if anything has been found, click "Next". The bad files will be listed, right click the pane and click "Select all objects" - this will put a check mark in the box at the side, click "Next" again and click "OK" at the prompt "# objects will be removed. Continue?".

Reboot when done. Rescan with HJT and post a new log here.

Also, click here to download a little script by Mosaic1 that reveals all running services in your system. Download, unzip and double-click getactiveservices.vbs (you may need to enable your antivirus program to run the file). This script will create and open a text file named Active.txt in the same folder as the script itself has been saved. It will then open Active.txt for you. Active text will list all active Services - copy and paste the contents of Active.txt in your next reply here.
Post #4
Here is the new HJT log after following your instructions. I appreciate your help immensely.

Logfile of HijackThis v1.98.2
Scan saved at 3:36:44 PM, on 08/08/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\winnt\System32\smss.exe
C:\winnt\system32\winlogon.exe
C:\winnt\system32\services.exe
C:\winnt\system32\lsass.exe
C:\winnt\system32\svchost.exe
C:\winnt\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\winnt\system32\hidserv.exe
C:\winnt\system32\nvsvc32.exe
C:\winnt\system32\regsvc.exe
C:\winnt\system32\MSTask.exe
C:\winnt\System32\WBEM\WinMgmt.exe
C:\winnt\system32\svchost.exe
C:\winnt\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab27571.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit…wn.cab27571.cab
Post #5
Here's the active text from Mosaic1: These are the Current Active Services: ALERTER: Alerter C:\winnt\System32\services.exe COMPUTER BROWSER: Browser C:\winnt\System32\services.exe DHCP CLIENT: Dhcp C:\winnt\System32\services.exe LOGICAL DISK MANAGER: dmserver C:\winnt\System32\services.exe DNS CLIENT: Dnscache C:\winnt\System32\services.exe EVENT LOG: Eventlog C:\winnt\system32\services.exe SERVER: lanmanserver C:\winnt\System32\services.exe WORKSTATION: lanmanworkstation C:\winnt\System32\services.exe TCP/IP NETBIOS HELPER SERVICE: LmHosts C:\winnt\System32\services.exe MESSENGER: Messenger C:\winnt\System32\services.exe PLUG AND PLAY: PlugPlay C:\winnt\system32\services.exe PROTECTED STORAGE: ProtectedStorage C:\winnt\system32\services.exe RUNAS SERVICE: seclogon C:\winnt\system32\services.exe DISTRIBUTED LINK TRACKING CLIENT: TrkWks C:\winnt\system32\services.exe WINDOWS MANAGEMENT INSTRUMENTATION DRIVER EXTENSIONS: Wmi C:\winnt\system32\Services.exe COM+ EVENT SYSTEM: EventSystem C:\WINNT\System32\svchost.exe -k netsvcs NETWORK CONNECTIONS: Netman C:\winnt\System32\svchost.exe -k netsvcs REMOVABLE STORAGE: NtmsSvc C:\winnt\System32\svchost.exe -k netsvcs REMOTE ACCESS CONNECTION MANAGER: RasMan C:\winnt\System32\svchost.exe -k netsvcs SYSTEM EVENT NOTIFICATION: SENS C:\winnt\system32\svchost.exe -k netsvcs TELEPHONY: TapiSrv C:\winnt\System32\svchost.exe -k netsvcs HID INPUT SERVICE: HidServ C:\winnt\system32\hidserv.exe NVIDIA DRIVER HELPER SERVICE: NVSvc C:\winnt\system32\nvsvc32.exe IPSEC POLICY AGENT: PolicyAgent C:\winnt\System32\lsass.exe SECURITY ACCOUNTS MANAGER: SamSs C:\winnt\system32\lsass.exe REMOTE REGISTRY SERVICE: RemoteRegistry C:\winnt\system32\regsvc.exe REMOTE PROCEDURE CALL (RPC): RpcSs C:\winnt\system32\svchost -k rpcss TASK SCHEDULER: Schedule C:\winnt\system32\MSTask.exe PRINT SPOOLER: Spooler C:\winnt\system32\spoolsv.exe WINDOWS MANAGEMENT INSTRUMENTATION: WinMgmt C:\winnt\System32\WBEM\WinMgmt.exe AUTOMATIC UPDATES: wuauserv C:\winnt\system32\svchost.exe -k wugroup Thanks again
Post #6
OK, there's no running service - let's tidy up and see if it holds.

Make sure that you have no browser windows open as this could prevent the fix from working properly. Open HijackThis, scan and when complete, remove the following entries by checking the box to the left and clicking 'fixed checked':

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

Reboot when done, rescan with HJT and post a new log here for a final check over.

How is it running now?
Post #7
Wow, I can't thank you enough. Its perfect once again. No popups, no nothing. Its like everyone hopes their computer will run. Thanks!
Post #8
You're welcome - glad to help :D

To help keep you clean follow the recommendations in Tony's article here:

So how did I get infected in the first place?



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