Hello,
My wife told me about this issue on her laptop a few weeks ago, when it started to happpen for reasons unknown…
I've checked what I think is the obvious (no virus scanning software -I think!- windows security up-to-date ) and can't see what is preventing downloads…
The machine is an elderly Toshiba Satellite:
OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-FBHF4U33
System Manufacturer TOSHIBA
System Model SATELLITE L50-C
System Type x64-based PC
System SKU PSKWNE
Processor Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz, 2000 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date INSYDE Corp. 5.30, 25/03/2016
SMBIOS Version 2.7
Embedded Controller Version 5.10
BIOS Mode UEFI
BaseBoard Manufacturer FF50
BaseBoard Product 06F2
BaseBoard Version Type2 - Board Version
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.1806"
Username LAPTOP-FBHF4U33\vjane
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 3.73 GB
Total Virtual Memory 9.17 GB
Available Virtual Memory 4.38 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
My knowledge of PCs and windows is quite basic,so any suggestions would be welcome.
I'll be checking here for messages every evening, so apologies in advance if my replies are slow, and I'm logged-in on the laptop itself in case more info/updates are needed.
Thanks in advance,
Bill