4 replies to this topic

[jensaxel]

Hi

 

I just took over a somewhat old laptop ; a HP DESKTOP-PR6ATIO.

It works incredibly slowly a lot of the time, not all of the time. The start up is veery sloow.

Maybe you could help me checki9ng if possibly something could be done to get it to work better.

 

Thanks

Jens Axelsen

Attached Files

•  FRST.txt   27.85KB   1363 downloads
•  Addition.txt   45.26KB   1353 downloads

[Tomk]

Jens,

 

Please rerun FRST as administrator.

[jensaxel]

Here they come:

 

FRST

 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 14-11-2021
Ran by 34711 (administrator) on DESKTOP-PR6ATIO (HP HP Notebook) (15-11-2021 19:56:03)
Running from C:\Users\jensa\OneDrive\Desktop
Loaded Profiles: 34711 & jensa
Platform: Microsoft Windows 10 Home Version 21H1 19043.1348 (X64) Language: English (United Kingdom)
Default browser: Edge
Boot Mode: Normal

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Adobe Inc. -> Adobe Inc) C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe
(Adobe Inc. -> Adobe Inc.) C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
(Adobe Inc. -> Adobe Inc.) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
(Adobe Inc. -> Adobe Inc.) C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
(Adobe Inc. -> Adobe Systems Incorporated) C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe
(Adobe Inc. -> Adobe Systems, Incorporated) C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGMService.exe
(Adobe Inc. -> Adobe Systems, Incorporated) C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Update\1.3.36.112\GoogleCrashHandler.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Update\1.3.36.112\GoogleCrashHandler64.exe <2>
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Update\GoogleUpdate.exe <3>
(Huawei Technologies Co., Ltd. -> ) C:\Program Files (x86)\HiSuite\HandSetService\HuaweiHiSuiteService64.exe
(Intel Corporation -> Intel Corporation) C:\Windows\System32\igfxCUIService.exe
(Intel Corporation -> Intel Corporation) C:\Windows\System32\igfxEM.exe
(Intel Corporation -> Intel Corporation) C:\Windows\System32\igfxHK.exe
(Intel Corporation -> Intel® Corporation) C:\Windows\SysWOW64\XtuService.exe
(Intel® Embedded Subsystems and IP Blocks Group -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\dal.inf_amd64_ffc75848a6342fdf\jhi_service.exe
(Intel® Software -> Intel Corporation) C:\Windows\SysWOW64\esif_uf.exe
(Intel® Software -> Intel Corporation) C:\Windows\Temp\DPTF\esif_assist_64.exe
(Microsoft Corporation -> Microsoft Corporation) C:\Program Files (x86)\Microsoft\EdgeUpdate\MicrosoftEdgeUpdate.exe <3>
(Microsoft Corporation -> Microsoft Corporation) C:\Users\jensa\AppData\Local\Microsoft\OneDrive\21.205.1003.0005\FileCoAuth.exe
(Microsoft Corporation -> Microsoft Corporation) C:\Users\jensa\AppData\Local\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe
(Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\MoUsoCoreWorker.exe
(Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\MusNotification.exe
(Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\MusNotificationUx.exe
(Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\smartscreen.exe
(Microsoft Windows Hardware Compatibility Publisher -> Realtek Semiconductor Corp.) C:\Windows\RtkBtManServ.exe
(Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2110.6-0\MpCopyAccelerator.exe
(Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2110.6-0\MsMpEng.exe
(Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2110.6-0\NisSrv.exe
(Mozilla Corporation -> Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe <7>
(OpenJS Foundation -> Node.js) C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe
(Realtek Semiconductor Corp. -> Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Realtek Semiconductor Corp. -> Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor Corp. -> Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
(Skype Software Sarl -> Skype Technologies S.A.) C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe <5>
(Synaptics Incorporated -> Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Synaptics Incorporated -> Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
(Synaptics Incorporated -> Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
0 C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2109.6305.0_x64__8wekyb3d8bbwe\Cortana.exe
0 C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe
0 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21092.149.0_x64__8wekyb3d8bbwe\YourPhone.exe

==================== Registry (Whitelisted) ===================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [8911872 2016-10-15] (Realtek Semiconductor Corp. -> Realtek Semiconductor)
HKLM\...\Run: [AdobeAAMUpdater-1.0] => C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [509936 2018-04-10] (Adobe Systems Incorporated -> Adobe Systems Incorporated)
HKLM\...\Run: [AdobeGCInvoker-1.0] => C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGCInvokerUtility.exe [3412736 2021-09-07] (Adobe Inc. -> Adobe Systems, Incorporated)
HKLM-x32\...\Run: [Adobe CCXProcess] => C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe [129288 2021-08-04] (Adobe Inc. -> )
HKU\S-1-5-21-3020556230-3118545000-587044877-1001\...\Run: [CCXProcess] => C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe [129288 2021-08-04] (Adobe Inc. -> )
HKU\S-1-5-21-3020556230-3118545000-587044877-1001\...\Run: [MicrosoftEdgeAutoLaunch_72D098742ED0CDE5A8597D624ED02D18] => "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --no-startup-window --win-session-start /prefetch:5
HKU\S-1-5-21-3020556230-3118545000-587044877-1004\...\Run: [Skype for Desktop] => C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe [114017640 2021-08-10] (Skype Software Sarl -> Skype Technologies S.A.)
HKU\S-1-5-21-3020556230-3118545000-587044877-1004\...\MountPoints2: {2dfe0a56-26c5-11ec-a918-48e244b1d73a} - "E:\HiSuiteDownLoader.exe"
HKU\S-1-5-21-3020556230-3118545000-587044877-1004\...\MountPoints2: {9e2a5ba4-2c03-11ec-a918-48e244b1d73a} - "E:\HiSuiteDownLoader.exe"
HKLM\Software\Microsoft\Active Setup\Installed Components: [{8A69D345-D564-463c-AFF1-A69D9E530F96}] -> C:\Program Files\Google\Chrome\Application\95.0.4638.69\Installer\chrmstp.exe [2021-11-03] (Google LLC -> Google LLC)

==================== Scheduled Tasks (Whitelisted) ============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {01FCD458-ACAF-4A3C-B7E4-88C81FA75AB4} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Verification => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2110.6-0\MpCmdRun.exe [901056 2021-11-03] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {2E90D0B4-50A7-4FBB-BEF0-DC23726AF5F2} - System32\Tasks\Mozilla\Firefox Default Browser Agent E9C52ABBBD18BB96 => C:\Users\jensa\AppData\Local\Mozilla Firefox\default-browser-agent.exe [680888 2021-09-04] (Mozilla Corporation -> Mozilla Foundation)
Task: {9DDD9E77-6B52-4105-AE32-031DC1EB9B42} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [154456 2021-05-31] (Google LLC -> Google LLC)
Task: {AF2ED7E7-924C-4839-B245-09ABD419D179} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [154456 2021-05-31] (Google LLC -> Google LLC)
Task: {AFEFCC92-B11C-4FA7-AB14-5886AC288477} - System32\Tasks\Adobe Creative Cloud => C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe [779504 2021-09-23] (Adobe Inc. -> Adobe Inc.)
Task: {C0B8BCC3-B813-4DA2-863D-6AC2C8964D45} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cleanup => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2110.6-0\MpCmdRun.exe [901056 2021-11-03] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {C902F01E-13CE-4BEB-A5F4-EB163181586D} - System32\Tasks\Mozilla\Firefox Default Browser Agent 308046B0AF4A39CB => C:\Program Files\Mozilla Firefox\default-browser-agent.exe [682936 2021-11-05] (Mozilla Corporation -> Mozilla Foundation)
Task: {CD25AEE2-3BFC-48A6-B3D9-0D9579C0A71A} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [1562376 2021-08-16] (Adobe Inc. -> Adobe Inc.)
Task: {D4472382-D94A-4E46-AB2D-AB47F1366EAB} - System32\Tasks\AdobeGCInvoker-1.0 => C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGCInvokerUtility.exe [3412736 2021-09-07] (Adobe Inc. -> Adobe Systems, Incorporated)
Task: {DD6D1C50-FE18-469B-944A-E78CADEA029D} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cache Maintenance => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2110.6-0\MpCmdRun.exe [901056 2021-11-03] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {E82F76B3-78DA-45D7-B89D-61A209A22054} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Scheduled Scan => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2110.6-0\MpCmdRun.exe [901056 2021-11-03] (Microsoft Windows Publisher -> Microsoft Corporation)

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)


==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 37.152.80.6 37.152.80.10
Tcpip\..\Interfaces\{42543098-3a9b-4db3-907a-02f8de8a2fe6}: [DhcpNameServer] 37.152.80.6 37.152.80.10

Edge:
=======
Edge DefaultProfile: Default
Edge Profile: C:\Users\34711\AppData\Local\Microsoft\Edge\User Data\Default [2021-09-13]

FireFox:
========
FF DefaultProfile: hhqsmayp.default
FF ProfilePath: C:\Users\34711\AppData\Roaming\Mozilla\Firefox\Profiles\hhqsmayp.default [2021-09-13]
FF ProfilePath: C:\Users\34711\AppData\Roaming\Mozilla\Firefox\Profiles\pcbvjd39.default-release [2021-09-13]
FF Plugin: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll [2021-09-23] (Adobe Inc. -> Adobe Systems)
FF Plugin-x32: @videolan.org/vlc,version=3.0.16 -> C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll [2021-06-18] (VideoLAN -> VideoLAN)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AIR\nppdf32.dll [2021-10-05] (Adobe Inc. -> Adobe Systems Inc.)
FF Plugin-x32: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll [2021-09-23] (Adobe Inc. -> Adobe Systems)

Chrome:
=======
CHR Profile: C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default [2021-09-12]
CHR HomePage: Default -> hxxp://www.google.com
CHR StartupUrls: Default -> "hxxps://www.google.co.uk/"
CHR Extension: (Presentaciones) - C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2021-05-31]
CHR Extension: (Documentos) - C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2021-05-31]
CHR Extension: (Google Drive) - C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2021-05-31]
CHR Extension: (YouTube) - C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2021-05-31]
CHR Extension: (uBlock Origin) - C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default\Extensions\cjpalhdlnbpafiamejdnhcphjbkeiagm [2021-08-22]
CHR Extension: (Hojas de cálculo) - C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2021-05-31]
CHR Extension: (Documentos de Google sin conexión) - C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default\Extensions\ghbmnnjooekpmoecnnnilnnbdlolhkhi [2021-07-11]
CHR Extension: (Night Time In New York City) - C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default\Extensions\jnimonidkipnhnpgkhgliocfnnpgkhek [2021-08-22]
CHR Extension: (Sistema de pagos de Chrome Web Store) - C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2021-05-31]
CHR Extension: (Gmail) - C:\Users\34711\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2021-05-31]

==================== Services (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R2 AdobeARMservice; C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [169728 2021-08-16] (Adobe Inc. -> Adobe Inc.)
R2 AdobeUpdateService; C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe [842480 2021-09-23] (Adobe Inc. -> Adobe Inc.)
R2 AGMService; C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGMService.exe [3833088 2021-09-07] (Adobe Inc. -> Adobe Systems, Incorporated)
R2 AGSService; C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe [3603200 2021-09-07] (Adobe Inc. -> Adobe Systems, Incorporated)
R2 HuaweiHiSuiteService64.exe; C:\Program Files (x86)\HiSuite\HandSetService\HuaweiHiSuiteService64.exe [236864 2021-09-17] (Huawei Technologies Co., Ltd. -> )
R3 WdNisSvc; C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2110.6-0\NisSrv.exe [2872024 2021-11-03] (Microsoft Windows Publisher -> Microsoft Corporation)
R2 WinDefend; C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2110.6-0\MsMpEng.exe [128376 2021-11-03] (Microsoft Windows Publisher -> Microsoft Corporation)

===================== Drivers (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S3 BthA2dp; C:\WINDOWS\System32\drivers\BthA2dp.sys [279040 2019-12-07] (Microsoft Corporation) [File not signed]
S3 BthHFEnum; C:\WINDOWS\System32\drivers\bthhfenum.sys [144896 2019-12-07] (Microsoft Corporation) [File not signed]
S3 ew_usbccgpfilter; C:\WINDOWS\System32\drivers\ew_usbccgpfilter.sys [18944 2021-09-17] (Microsoft Windows Hardware Compatibility Publisher -> Huawei Technologies Co., Ltd.)
U5 hw_usbdev; C:\Windows\System32\Drivers\hw_usbdev.sys [116864 2021-09-17] (Microsoft Windows Hardware Compatibility Publisher -> Huawei Technologies Co., Ltd.)
S3 ssudqcfilter; C:\WINDOWS\System32\drivers\ssudqcfilter.sys [64640 2016-09-05] (Samsung Electronics CO., LTD. -> QUALCOMM Incorporated)
S3 ssudserd; C:\WINDOWS\System32\drivers\ssudserd.sys [166288 2017-05-18] (Samsung Electronics Co., Ltd. -> Samsung Electronics Co., Ltd.)
S3 USBAAPL64; C:\WINDOWS\System32\Drivers\usbaapl64.sys [54784 2016-03-28] (Microsoft Windows Hardware Compatibility Publisher -> Apple, Inc.)
S0 WdBoot; C:\WINDOWS\System32\drivers\wd\WdBoot.sys [48520 2021-11-03] (Microsoft Windows Early Launch Anti-malware Publisher -> Microsoft Corporation)
R0 WdFilter; C:\WINDOWS\System32\drivers\wd\WdFilter.sys [435424 2021-11-03] (Microsoft Windows -> Microsoft Corporation)
R3 WdNisDrv; C:\WINDOWS\System32\drivers\wd\WdNisDrv.sys [86240 2021-11-03] (Microsoft Windows -> Microsoft Corporation)
R3 WirelessButtonDriver64; C:\WINDOWS\System32\drivers\WirelessButtonDriver64.sys [35392 2020-06-08] (HP Inc. -> HP)

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== One month (created) (Whitelisted) =========

(If an entry is included in the fixlist, the file/folder will be moved.)

2021-11-13 22:32 - 2021-11-13 22:32 - 000369385 _____ C:\Users\jensa\Downloads\SL_Spårtrafik(4).pdf
2021-11-13 22:32 - 2021-11-13 22:32 - 000369385 _____ C:\Users\jensa\Downloads\SL_Spårtrafik(3).pdf
2021-11-13 22:32 - 2021-11-13 22:32 - 000369385 _____ C:\Users\jensa\Downloads\SL_Spårtrafik(2).pdf
2021-11-13 22:32 - 2021-11-13 22:32 - 000369385 _____ C:\Users\jensa\Downloads\SL_Spårtrafik(1).pdf
2021-11-13 22:31 - 2021-11-13 22:32 - 000369385 _____ C:\Users\jensa\Downloads\SL_Spårtrafik.pdf
2021-11-11 14:44 - 2021-11-11 14:44 - 000011363 _____ C:\WINDOWS\system32\DrtmAuthTxt.wim
2021-11-11 14:43 - 2021-11-11 14:43 - 000223744 _____ C:\WINDOWS\SysWOW64\TpmTool.exe
2021-11-11 14:42 - 2021-11-11 14:42 - 000060928 _____ C:\WINDOWS\system32\runexehelper.exe
2021-11-11 14:41 - 2021-11-11 14:41 - 000272384 _____ C:\WINDOWS\system32\TpmTool.exe
2021-11-11 09:34 - 2021-11-11 09:34 - 000000000 ___HD C:\$WinREAgent
2021-11-08 13:48 - 2021-11-08 13:48 - 000759726 _____ C:\Users\jensa\Downloads\20211108140239(3).pdf
2021-11-08 13:45 - 2021-11-08 13:45 - 001105796 _____ C:\Users\jensa\Downloads\20211108140513(2).pdf
2021-11-08 13:45 - 2021-11-08 13:45 - 000759726 _____ C:\Users\jensa\Downloads\20211108140239(2).pdf
2021-11-08 13:44 - 2021-11-08 13:44 - 001105796 _____ C:\Users\jensa\Downloads\20211108140513(1).pdf
2021-11-08 13:44 - 2021-11-08 13:44 - 000759726 _____ C:\Users\jensa\Downloads\20211108140239(1).pdf
2021-11-08 13:43 - 2021-11-08 13:43 - 001105796 _____ C:\Users\jensa\Downloads\20211108140513.pdf
2021-11-08 13:43 - 2021-11-08 13:43 - 000759726 _____ C:\Users\jensa\Downloads\20211108140239.pdf
2021-11-05 11:58 - 2021-11-11 15:58 - 000000000 ____D C:\Program Files\Mozilla Firefox
2021-11-01 19:09 - 2021-11-01 19:09 - 000001146 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Health Check.lnk
2021-11-01 19:09 - 2021-11-01 19:09 - 000000000 ____D C:\Program Files\PCHealthCheck
2021-10-23 13:02 - 2021-10-23 13:09 - 000046348 _____ C:\Users\jensa\Downloads\Addition.txt
2021-10-23 12:57 - 2021-10-23 13:09 - 000028518 _____ C:\Users\jensa\Downloads\FRST.txt
2021-10-23 12:56 - 2021-11-15 19:58 - 000000000 ____D C:\FRST
2021-10-23 12:55 - 2021-10-23 12:55 - 002310656 _____ (Farbar) C:\Users\jensa\Downloads\FRST64.exe

==================== One month (modified) ==================

(If an entry is included in the fixlist, the file/folder will be moved.)

2021-11-15 20:02 - 2021-07-03 21:01 - 000000000 ___HD C:\Users\Public\Documents\AdobeGCData
2021-11-15 19:58 - 2019-12-07 10:14 - 000000000 ____D C:\ProgramData\regid.1991-06.com.microsoft
2021-11-15 19:56 - 2021-05-31 14:45 - 000000000 ____D C:\Program Files (x86)\Google
2021-11-15 19:51 - 2021-09-12 22:11 - 000000000 ____D C:\ProgramData\Mozilla
2021-11-15 19:50 - 2021-09-12 23:04 - 000000000 ___RD C:\Users\jensa\OneDrive
2021-11-15 19:50 - 2021-09-12 22:19 - 000000000 ____D C:\Users\jensa\AppData\LocalLow\Mozilla
2021-11-15 19:47 - 2021-09-12 21:53 - 000000000 __SHD C:\Users\jensa\IntelGraphicsProfiles
2021-11-15 19:47 - 2021-05-29 12:51 - 000000180 _____ C:\WINDOWS\system32\{A6D608F0-0BDE-491A-97AE-5C4B05D86E01}.bat
2021-11-15 16:12 - 2019-12-07 10:14 - 000000000 ____D C:\WINDOWS\AppReadiness
2021-11-15 13:12 - 2021-05-29 12:42 - 000000000 ____D C:\WINDOWS\system32\SleepStudy
2021-11-14 10:11 - 2019-12-07 10:14 - 000000000 ___HD C:\Program Files\WindowsApps
2021-11-13 22:31 - 2021-05-29 12:52 - 000002438 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Edge.lnk
2021-11-13 22:31 - 2021-05-29 12:52 - 000002276 _____ C:\Users\Public\Desktop\Microsoft Edge.lnk
2021-11-13 22:20 - 2019-12-07 10:13 - 000000000 ____D C:\WINDOWS\INF
2021-11-11 21:13 - 2021-05-29 13:17 - 001683676 _____ C:\WINDOWS\system32\PerfStringBackup.INI
2021-11-11 21:13 - 2021-05-29 11:43 - 000758384 _____ C:\WINDOWS\system32\perfh00A.dat
2021-11-11 21:13 - 2021-05-29 11:43 - 000152394 _____ C:\WINDOWS\system32\perfc00A.dat
2021-11-11 21:05 - 2021-05-29 12:43 - 000000006 ____H C:\WINDOWS\Tasks\SA.DAT
2021-11-11 21:04 - 2021-05-29 12:42 - 000008192 ___SH C:\DumpStack.log.tmp
2021-11-11 21:04 - 2019-12-07 10:14 - 000000000 ____D C:\WINDOWS\ServiceState
2021-11-11 16:01 - 2019-12-07 10:03 - 000786432 _____ C:\WINDOWS\system32\config\BBI
2021-11-11 15:59 - 2021-05-29 12:42 - 000294856 _____ C:\WINDOWS\system32\FNTCACHE.DAT
2021-11-11 15:58 - 2021-09-12 22:19 - 000000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2021-11-11 15:55 - 2019-12-07 10:14 - 000000000 ____D C:\WINDOWS\SysWOW64\setup
2021-11-11 15:55 - 2019-12-07 10:14 - 000000000 ____D C:\WINDOWS\SysWOW64\Dism
2021-11-11 15:55 - 2019-12-07 10:14 - 000000000 ____D C:\WINDOWS\SystemResources
2021-11-11 15:55 - 2019-12-07 10:14 - 000000000 ____D C:\WINDOWS\system32\setup
2021-11-11 15:55 - 2019-12-07 10:14 - 000000000 ____D C:\WINDOWS\system32\oobe
2021-11-11 15:54 - 2021-05-29 11:28 - 000000000 ____D C:\WINDOWS\en-GB
2021-11-11 15:54 - 2019-12-07 10:14 - 000000000 ___SD C:\WINDOWS\system32\DiagSvcs
2021-11-11 15:54 - 2019-12-07 10:14 - 000000000 ___RD C:\WINDOWS\ImmersiveControlPanel
2021-11-11 15:54 - 2019-12-07 10:14 - 000000000 ____D C:\WINDOWS\system32\Dism
2021-11-11 15:54 - 2019-12-07 10:14 - 000000000 ____D C:\WINDOWS\ShellExperiences
2021-11-11 15:54 - 2019-12-07 10:14 - 000000000 ____D C:\WINDOWS\bcastdvr
2021-11-11 15:54 - 2019-12-07 10:03 - 000000000 ____D C:\WINDOWS\servicing
2021-11-11 15:14 - 2019-12-07 10:03 - 000000000 ____D C:\WINDOWS\CbsTemp
2021-11-11 09:27 - 2021-06-03 23:20 - 000000000 ____D C:\WINDOWS\system32\MRT
2021-11-11 09:23 - 2021-06-03 23:20 - 141529560 ____C (Microsoft Corporation) C:\WINDOWS\system32\MRT.exe
2021-11-05 16:13 - 2021-09-20 16:47 - 000002379 _____ C:\Users\jensa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk
2021-11-05 16:13 - 2021-09-12 23:04 - 000003378 _____ C:\WINDOWS\system32\Tasks\OneDrive Standalone Update Task-S-1-5-21-3020556230-3118545000-587044877-1004
2021-11-05 16:11 - 2021-09-12 22:12 - 000001273 _____ C:\Users\jensa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Firefox.lnk
2021-11-05 16:11 - 2021-09-12 22:12 - 000000000 ____D C:\WINDOWS\system32\Tasks\Mozilla
2021-11-05 16:10 - 2021-09-12 22:11 - 000001005 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Firefox.lnk
2021-11-05 13:07 - 2021-09-22 10:01 - 000000000 ____D C:\Users\jensa\AppData\Roaming\vlc
2021-11-03 17:54 - 2021-05-31 14:46 - 000002245 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk
2021-11-03 17:54 - 2021-05-31 14:46 - 000002204 _____ C:\Users\Public\Desktop\Google Chrome.lnk
2021-11-03 17:41 - 2021-05-29 12:44 - 000000000 ____D C:\WINDOWS\system32\Drivers\wd
2021-11-03 10:55 - 2021-09-12 21:53 - 000000000 ____D C:\Users\jensa\AppData\Local\Packages
2021-11-01 20:16 - 2021-09-12 21:50 - 000000000 ____D C:\Users\jensa
2021-10-23 21:38 - 2021-10-03 13:43 - 000000000 ____D C:\Users\jensa\AppData\Local\CrashDumps

==================== Files in the root of some directories ========

2021-07-04 13:42 - 2021-07-04 13:42 - 000000000 _____ () C:\Users\34711\AppData\Local\oobelibMkey.log

==================== SigCheck ============================

(There is no automatic fix for files that do not pass verification.)

==================== End of FRST.txt ========================

 

 

Addition

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 14-11-2021
Ran by 34711 (15-11-2021 20:04:23)
Running from C:\Users\jensa\OneDrive\Desktop
Microsoft Windows 10 Home Version 21H1 19043.1348 (X64) (2021-05-29 12:13:25)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================


(If an entry is included in the fixlist, it will be removed.)

34711 (S-1-5-21-3020556230-3118545000-587044877-1001 - Administrator - Enabled) => C:\Users\34711
Administrator (S-1-5-21-3020556230-3118545000-587044877-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-3020556230-3118545000-587044877-503 - Limited - Disabled)
Guest (S-1-5-21-3020556230-3118545000-587044877-501 - Limited - Disabled)
jensa (S-1-5-21-3020556230-3118545000-587044877-1004 - Limited - Enabled) => C:\Users\jensa
WDAGUtilityAccount (S-1-5-21-3020556230-3118545000-587044877-504 - Limited - Disabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 21.007.20099 - Adobe Systems Incorporated)
Adobe After Effects 2019 (HKLM-x32\...\AEFT_16_1_1) (Version: 16.1.1 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 5.5.0.617 - Adobe Inc.)
Adobe Genuine Service (HKLM-x32\...\AdobeGenuineService) (Version:  - Adobe)
Adobe Lightroom Classic (HKLM-x32\...\LTRM_10_1_1) (Version: 10.1 - Adobe Inc.)
Adobe Media Encoder 2021 (HKLM-x32\...\AME_15_2) (Version: 15.2 - Adobe Inc.)
Adobe Premiere Pro 2020 (HKLM-x32\...\PPRO_14_0) (Version: 14.0 - Adobe Systems Incorporated)
Blackmagic RAW Common Components (HKLM\...\{E81CA048-974E-45FB-8262-44295193C43C}) (Version: 2.1 - Blackmagic Design)
DaVinci Resolve (HKLM\...\{7CBBBF93-A827-4138-BAD5-E60834D73B1E}) (Version: 17.2.00011 - Blackmagic Design)
DaVinci Resolve Control Panels (HKLM\...\{0489EBBD-5C2B-447E-9FF8-E08FA3D117F6}) (Version: 1.6.0.0 - Blackmagic Design)
Fairlight Audio Accelerator Utility (HKLM\...\FairlightAudioAccelerator_is1) (Version: 1.0.13 - Blackmagic Design)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 95.0.4638.69 - Google LLC)
HiSuite (HKLM-x32\...\Hi Suite) (Version: 11.0.0.570 - Huawei Technologies Co., Ltd.)
Intel® C++ Redistributables on Intel® 64 (HKLM-x32\...\{F70BCE36-25F2-4475-A918-6209B3D85BF3}) (Version: 15.0.179 - Intel Corporation)
IrfanView 4.58 (64-bit) (HKLM\...\IrfanView64) (Version: 4.58 - Irfan Skiljan)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 95.0.1020.53 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-3020556230-3118545000-587044877-1001\...\OneDriveSetup.exe) (Version: 21.160.0808.0002 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-3020556230-3118545000-587044877-1004\...\OneDriveSetup.exe) (Version: 21.205.1003.0005 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{29B15818-E79F-4AB0-8938-9410C807AD76}) (Version: 2.84.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 (HKLM-x32\...\{ef6b00ec-13e1-4c25-9064-b2f383cb8412}) (Version: 12.0.40660.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664 (HKLM-x32\...\{042d26ef-3dbe-4c25-95d3-4c1b11b235a7}) (Version: 12.0.40664.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 (HKLM-x32\...\{61087a79-ac85-455c-934d-1fa22cc64f36}) (Version: 12.0.40660.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664 (HKLM-x32\...\{9dff3540-fc85-4ed5-ac84-9e3c7fd8bece}) (Version: 12.0.40664.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913 (HKLM-x32\...\{855e31d2-9031-46e1-b06d-c9d7777deefb}) (Version: 14.28.29913.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29913 (HKLM-x32\...\{03d1453c-7d5c-479c-afea-8482f406e036}) (Version: 14.28.29913.0 - Microsoft Corporation)
Mozilla Firefox (x64 es-ES) (HKLM\...\Mozilla Firefox 94.0.1 (x64 es-ES)) (Version: 94.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 92.0 - Mozilla)
MuseScore 3 (HKLM\...\{FF67E071-104C-4C42-9301-184442745671}) (Version: 3.6.2.548021803 - Werner Schweer and Others)
OpenOffice 4.1.10 (HKLM-x32\...\{D909483F-780E-4232-9313-4C24A1B09BE8}) (Version: 4.110.9807 - Apache Software Foundation)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7944 - Realtek Semiconductor Corp.)
Skype version 8.75 (HKLM-x32\...\Skype_is1) (Version: 8.75 - Skype Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.31.31 - Synaptics Incorporated)
VLC media player (HKLM-x32\...\VLC media player) (Version: 3.0.16 - VideoLAN)
Windows PC Health Check (HKLM\...\{B1E7D0FD-7CFE-4E0C-A5DA-0F676499DB91}) (Version: 3.2.2110.14001 - Microsoft Corporation)
WinRAR 6.01 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 6.01.0 - win.rar GmbH)
WinRAR 6.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 6.01.0 - win.rar GmbH)

Packages:
=========
Adobe Notification Client -> C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc [2021-06-03] (Adobe Systems Incorporated)
HP Smart -> C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_130.1.323.0_x64__v10z8vjag6ke6 [2021-09-26] (HP Inc.)
Spotify Music -> C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.167.586.0_x86__zpdnekdrzrea0 [2021-09-08] (Spotify AB) [Startup Task]

==================== Custom CLSID (Whitelisted): ==============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

CustomCLSID: HKU\S-1-5-21-3020556230-3118545000-587044877-1001_Classes\CLSID\{0E270DAA-1BE6-48F2-AC49-FC57E4A29801} -> [Creative Cloud Files] => C:\Users\34711\Creative Cloud Files [2021-06-03 23:58]
CustomCLSID: HKU\S-1-5-21-3020556230-3118545000-587044877-1001_Classes\CLSID\{2F81B25E-7507-4844-BFF2-77D2CC24CED4}\localserver32 -> C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe (Adobe Inc. -> Adobe Inc.)
CustomCLSID: HKU\S-1-5-21-3020556230-3118545000-587044877-1001_Classes\CLSID\{C591CFEA-E432-495d-A0BE-58E4CCD87B17}\Shell\Open\Command -> C:\Program Files\Synaptics\SynTP\SynTPCpl.dll (Synaptics Incorporated -> Synaptics Incorporated)
CustomCLSID: HKU\S-1-5-21-3020556230-3118545000-587044877-1001_Classes\CLSID\{e8c77137-e224-5791-b6e9-ff0305797a13}\InprocServer32 -> C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll (Adobe Inc. -> Adobe Systems)
CustomCLSID: HKU\S-1-5-21-3020556230-3118545000-587044877-1004_Classes\CLSID\{018D5C66-4533-4307-9B53-224DE2ED1FE6} -> [OneDrive - Personal] => {a52bba46-e9e1-435f-b3d9-28daa648c0f6}
CustomCLSID: HKU\S-1-5-21-3020556230-3118545000-587044877-1004_Classes\CLSID\{2F81B25E-7507-4844-BFF2-77D2CC24CED4}\localserver32 -> C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe (Adobe Inc. -> Adobe Inc.)
CustomCLSID: HKU\S-1-5-21-3020556230-3118545000-587044877-1004_Classes\CLSID\{C591CFEA-E432-495d-A0BE-58E4CCD87B17}\Shell\Open\Command -> C:\Program Files\Synaptics\SynTP\SynTPCpl.dll (Synaptics Incorporated -> Synaptics Incorporated)
ShellIconOverlayIdentifiers: [   AccExtIco1] -> {AB9CF9F8-8A96-4F9D-BF21-CE85714C3A47} => C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll [2021-08-26] (Adobe Inc. -> )
ShellIconOverlayIdentifiers: [   AccExtIco2] -> {853B7E05-C47D-4985-909A-D0DC5C6D7303} => C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll [2021-08-26] (Adobe Inc. -> )
ShellIconOverlayIdentifiers: [   AccExtIco3] -> {42D38F2E-98E9-4382-B546-E24E4D6D04BB} => C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll [2021-08-26] (Adobe Inc. -> )
ContextMenuHandlers1: [AccExt] -> {2A118EB5-5797-4F5E-8B3D-F4ECBA3C98E4} => C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll [2021-08-26] (Adobe Inc. -> )
ContextMenuHandlers1: [WinRAR] -> {B41DB860-64E4-11D2-9906-E49FADC173CA} => C:\Program Files\WinRAR\rarext.dll [2021-04-07] (win.rar GmbH -> Alexander Roshal)
ContextMenuHandlers1-x32: [WinRAR32] -> {B41DB860-8EE4-11D2-9906-E49FADC173CA} => C:\Program Files\WinRAR\rarext32.dll [2021-04-07] (win.rar GmbH -> Alexander Roshal)
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File
ContextMenuHandlers5: [igfxDTCM] -> {9B5F5829-A529-4B12-814A-E81BCB8D93FC} => C:\WINDOWS\system32\igfxDTCM.dll [2019-02-25] (Microsoft Windows Hardware Compatibility Publisher -> Intel Corporation)
ContextMenuHandlers6: [AccExt] -> {2A118EB5-5797-4F5E-8B3D-F4ECBA3C98E4} => C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll [2021-08-26] (Adobe Inc. -> )
ContextMenuHandlers6: [WinRAR] -> {B41DB860-64E4-11D2-9906-E49FADC173CA} => C:\Program Files\WinRAR\rarext.dll [2021-04-07] (win.rar GmbH -> Alexander Roshal)
ContextMenuHandlers6-x32: [WinRAR32] -> {B41DB860-8EE4-11D2-9906-E49FADC173CA} => C:\Program Files\WinRAR\rarext32.dll [2021-04-07] (win.rar GmbH -> Alexander Roshal)

==================== Codecs (Whitelisted) ====================

==================== Shortcuts & WMI ========================

==================== Loaded Modules (Whitelisted) =============

2021-10-03 15:09 - 2021-08-10 07:59 - 002546176 _____ () [File not signed] C:\Program Files (x86)\Microsoft\Skype for Desktop\ffmpeg.dll
2021-10-03 15:09 - 2021-08-10 07:59 - 000359936 _____ () [File not signed] C:\Program Files (x86)\Microsoft\Skype for Desktop\libegl.dll
2021-10-03 15:09 - 2021-08-10 07:59 - 006861312 _____ () [File not signed] C:\Program Files (x86)\Microsoft\Skype for Desktop\libglesv2.dll

==================== Alternate Data Streams (Whitelisted) ========

==================== Safe Mode (Whitelisted) ==================

==================== Association (Whitelisted) =================

==================== Internet Explorer (Whitelisted) ==========

SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&FORM=IE8SRC

==================== Hosts content: =========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2019-12-07 10:14 - 2019-12-07 10:12 - 000000824 _____ C:\WINDOWS\system32\drivers\etc\hosts

2021-10-10 19:37 - 2021-10-11 11:49 - 000000446 _____ C:\WINDOWS\system32\drivers\etc\hosts.ics

==================== Other Areas ===========================

(Currently there is no automatic fix for this section.)

HKLM\System\CurrentControlSet\Control\Session Manager\Environment\\Path -> %INTEL_DEV_REDIST%redist\intel64\compiler;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;%SYSTEMROOT%\System32\OpenSSH\
HKU\S-1-5-21-3020556230-3118545000-587044877-1001\Control Panel\Desktop\\Wallpaper -> C:\Users\34711\Desktop\MOTO G (5S)\INTERNAL STORAGE\Pictures\VSCO\2020-03-15 11.09.33 2.jpg
HKU\S-1-5-21-3020556230-3118545000-587044877-1004\Control Panel\Desktop\\Wallpaper -> C:\WINDOWS\web\wallpaper\Windows\img0.jpg
DNS Servers: 37.152.80.6 - 37.152.80.10
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer => (SmartScreenEnabled: )
Windows Firewall is disabled.

==================== MSCONFIG/TASK MANAGER disabled items ==

==================== FirewallRules (Whitelisted) ================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

FirewallRules: [TCP Query User{78EE34CF-CC66-402A-AE01-974C840CA1A9}C:\program files\blackmagic design\davinci resolve\resolve.exe] => (Allow) C:\program files\blackmagic design\davinci resolve\resolve.exe (Blackmagic Design Pty Ltd -> Blackmagic Design Pty. Ltd.)
FirewallRules: [UDP Query User{A3BD7070-067B-4660-8DBC-87D69F2B539D}C:\program files\blackmagic design\davinci resolve\resolve.exe] => (Allow) C:\program files\blackmagic design\davinci resolve\resolve.exe (Blackmagic Design Pty Ltd -> Blackmagic Design Pty. Ltd.)
FirewallRules: [TCP Query User{EDC5DA03-0116-4C02-AFFA-5816CC6385B4}C:\program files\blackmagic design\davinci resolve\fuscript.exe] => (Allow) C:\program files\blackmagic design\davinci resolve\fuscript.exe (Blackmagic Design Pty Ltd -> Blackmagic Design Pty. Ltd.)
FirewallRules: [UDP Query User{3B51D7EE-F057-4212-A8EF-AC5F89E2C8F2}C:\program files\blackmagic design\davinci resolve\fuscript.exe] => (Allow) C:\program files\blackmagic design\davinci resolve\fuscript.exe (Blackmagic Design Pty Ltd -> Blackmagic Design Pty. Ltd.)
FirewallRules: [{6D68A99B-4107-43D7-BA63-8F159CEEFC4F}] => (Allow) C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe (Blackmagic Design Pty Ltd -> Blackmagic Design Pty. Ltd.)
FirewallRules: [{71E167B1-6953-4CE6-AF3C-FC01BA43895F}] => (Allow) C:\Program Files\Blackmagic Design\DaVinci Resolve\bmdpaneld.exe (Blackmagic Design Pty Ltd -> )
FirewallRules: [{FCC9BE58-299B-4BDB-AE89-E18C570302A7}] => (Allow) C:\Program Files\Blackmagic Design\DaVinci Resolve\DaVinciPanelDaemon.exe (Blackmagic Design Pty Ltd -> )
FirewallRules: [{A3EB59B7-C49F-486C-A806-FD2726CF5557}] => (Allow) C:\Program Files\Blackmagic Design\DaVinci Resolve\JLCooperPanelDaemon.exe (Blackmagic Design Pty Ltd -> )
FirewallRules: [{6BD5B8A2-70CF-4483-B40D-990706031A46}] => (Allow) C:\Program Files\Blackmagic Design\DaVinci Resolve\EuphonixPanelDaemon.exe (Blackmagic Design Pty Ltd -> )
FirewallRules: [{1EF4F094-7257-4705-B24C-E68F45EFE3F8}] => (Allow) C:\Program Files\Blackmagic Design\DaVinci Resolve\TangentPanelDaemon.exe (Blackmagic Design Pty Ltd -> )
FirewallRules: [{F5202697-561C-44FA-914E-342413E0C087}] => (Allow) C:\Program Files\Blackmagic Design\DaVinci Resolve\ElementsPanelDaemon.exe => No File
FirewallRules: [{C4E8414B-7B64-45C2-A433-F08EB5364DAF}] => (Allow) C:\Program Files\Blackmagic Design\DaVinci Resolve\fuscript.exe (Blackmagic Design Pty Ltd -> Blackmagic Design Pty. Ltd.)
FirewallRules: [{B2DF2B31-FBE0-40EA-A08F-2BD7C92AA801}] => (Allow) C:\Program Files\Blackmagic Design\DaVinci Resolve\DPDecoder.exe (Blackmagic Design Pty Ltd -> )
FirewallRules: [TCP Query User{C99BE867-3EC7-496D-868E-7C51CEF6C113}C:\program files\blackmagic design\davinci resolve\dpdecoder.exe] => (Allow) C:\program files\blackmagic design\davinci resolve\dpdecoder.exe (Blackmagic Design Pty Ltd -> )
FirewallRules: [UDP Query User{6783E240-7F54-4DEE-BF63-569753F029CF}C:\program files\blackmagic design\davinci resolve\dpdecoder.exe] => (Allow) C:\program files\blackmagic design\davinci resolve\dpdecoder.exe (Blackmagic Design Pty Ltd -> )
FirewallRules: [{63C005B7-3A3B-46BC-BD04-8C424333E2CC}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.167.586.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{000F9F4D-B33D-436D-8C96-B3CE5B3106BF}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.167.586.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{38A48BC6-F718-454E-9B35-7BEE8BD257BB}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.167.586.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{6EA38036-81A8-4EBB-97DB-4230C6363853}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.167.586.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{50E2CF16-85C3-498C-8694-F913C0094201}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.167.586.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{21AC8D92-6FC8-4120-9B21-F98575546B49}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.167.586.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{49589F93-429A-4D4D-8CC3-3278259585C2}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.167.586.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{121C9145-D353-4E21-AE9F-868BB2DE70ED}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.167.586.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{1193E8BD-8F53-420F-A734-8AFB109298CC}] => (Allow) C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation -> Mozilla Corporation)
FirewallRules: [{23A2022E-05E2-49EF-BA6C-33CE4FC37882}] => (Allow) C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation -> Mozilla Corporation)
FirewallRules: [{D0568EC8-AA3C-466E-A99F-4C79AFE19A41}] => (Allow) C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)
FirewallRules: [{2CBDBB18-A3A2-42E6-8081-F0EFDD7CFEDE}] => (Allow) C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)
FirewallRules: [{57B8E6E8-AAAB-4F40-A267-9E87FB96CCE7}] => (Allow) C:\Program Files\Google\Chrome\Application\chrome.exe (Google LLC -> Google LLC)
FirewallRules: [{9C38E634-91E7-4591-B52F-20770E12B826}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.78.159.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)
FirewallRules: [{AAD25456-0252-4520-A72C-8AFBABA1C275}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.78.159.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)
FirewallRules: [{37179A6A-D896-4727-A1C2-4DCF353147EE}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.78.159.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)
FirewallRules: [{B9707274-EC4C-4153-B575-782C379F85B6}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.78.159.0_x86__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)
FirewallRules: [{70858A26-B12E-4E43-8F4E-CF3D9C848A7E}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.172.439.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{30B6E1FE-C379-46BF-920A-D4A2AE381D1B}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.172.439.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{771BEB52-409C-4AAC-A7CE-0EDADA6FB68B}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.172.439.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{3B26BD67-0C78-44F2-B2A5-F944474296CB}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.172.439.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{AE59B009-2192-478A-B053-53D664C4AECF}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.172.439.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{0D7B7D63-B971-4D5B-B9F7-F7095CB7D7D2}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.172.439.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{FBF74B63-4DC8-4DEC-B2D2-942EEDD654D7}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.172.439.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{EB3DC9D5-516E-4C03-996E-ECB67B475229}] => (Allow) C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.172.439.0_x86__zpdnekdrzrea0\Spotify.exe (Spotify AB -> Spotify Ltd)
FirewallRules: [{F2BA3390-C5CA-44D0-B50D-80E1FA094744}] => (Allow) C:\Users\jensa\OneDrive\Desktop\FRST64(1).exe (Farbar) [File not signed]
FirewallRules: [{7A56F390-EDF9-414A-A3FF-E1D78CA7BD78}] => (Allow) C:\Users\jensa\OneDrive\Desktop\FRST64(1).exe (Farbar) [File not signed]
FirewallRules: [{25954939-9B34-4AD2-B5E6-3FE739500A37}] => (Allow) C:\Users\jensa\OneDrive\Desktop\FRST64(1).exe (Farbar) [File not signed]
FirewallRules: [{1C9B5137-F26F-4833-8FDD-92A153262B4A}] => (Allow) C:\Users\jensa\OneDrive\Desktop\FRST64(1).exe (Farbar) [File not signed]

==================== Restore Points =========================

07-11-2021 20:34:24 Scheduled Checkpoint
11-11-2021 09:28:04 Windows Modules Installer

==================== Faulty Device Manager Devices ============


==================== Event log errors: ========================

Application errors:
==================
Error: (11/15/2021 07:53:23 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program SearchApp.exe version 10.0.19041.1320 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 274c

Start Time: 01d7da515725c25e

Termination Time: 4294967295

Application Path: C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe

Report Id: 76839390-7362-485b-a2e6-0874ba3d75c7

Faulting package full name: Microsoft.Windows.Search_1.14.2.19041_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: CortanaUI

Hang type: Cross-thread

Error: (11/15/2021 04:11:45 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimiser couldn't complete re-trim on System Reserved because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (11/15/2021 12:44:56 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimiser couldn't complete re-trim on System Reserved because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (11/15/2021 10:15:56 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program explorer.exe version 10.0.19041.1348 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 5e0

Start Time: 01d7da014ae4d837

Termination Time: 0

Application Path: C:\Windows\explorer.exe

Report Id: 92c4a14f-2597-438c-914d-585d57b82027

Faulting package full name:

Faulting package-relative application ID:

Hang type: Unknown

Error: (11/15/2021 10:15:11 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program explorer.exe version 10.0.19041.1348 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 214

Start Time: 01d7d9fd0420a339

Termination Time: 0

Application Path: C:\Windows\explorer.exe

Report Id: eb198548-6421-432d-b592-b292c4f0b576

Faulting package full name:

Faulting package-relative application ID:

Hang type: Unknown

Error: (11/15/2021 09:51:12 AM) (Source: Firefox Default Browser Agent) (EventID: 0) (User: )
Description: Event-ID 0

Error: (11/14/2021 10:54:19 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimiser couldn't complete re-trim on System Reserved because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (11/14/2021 10:47:28 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimiser couldn't complete re-trim on System Reserved because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)


System errors:
=============
Error: (11/15/2021 07:47:40 PM) (Source: TPM) (EventID: 15) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Error: (11/15/2021 03:47:30 PM) (Source: TPM) (EventID: 15) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Error: (11/15/2021 12:03:57 PM) (Source: TPM) (EventID: 15) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Error: (11/15/2021 10:18:28 AM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-PR6ATIO)
Description: The server Microsoft.Windows.ContentDeliveryManager_10.0.19041.1023_neutral_neutral_cw5n1h2txyewy!App.AppXw3qcpc7p849541dp39vvqd01bn7z9ybh.mca did not register with DCOM within the required timeout.

Error: (11/15/2021 09:54:34 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240016: Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.353.1025.0).

Error: (11/15/2021 09:43:10 AM) (Source: TPM) (EventID: 15) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Error: (11/14/2021 09:25:07 AM) (Source: TPM) (EventID: 15) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Error: (11/13/2021 10:07:21 PM) (Source: TPM) (EventID: 15) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.


Windows Defender:
================
Date: 2021-11-15 12:45:25
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2021-11-10 22:40:30
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2021-11-10 15:07:43
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2021-11-08 19:23:57
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2021-11-07 19:35:29
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]:

Date: 2021-11-15 12:14:59
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.353.969.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.18700.4
Error code: 0x80240016
Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

Date: 2021-11-10 13:43:36
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.353.648.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.18700.4
Error code: 0x80070102
Error description: The wait operation timed out.

Date: 2021-11-07 18:45:03
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.353.590.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.18700.4
Error code: 0x80070102
Error description: The wait operation timed out.

Date: 2021-11-01 19:49:25
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.353.83.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.18700.4
Error code: 0x80070102
Error description: The wait operation timed out.

Date: 2021-10-26 11:11:32
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.351.1090.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.18600.4
Error code: 0x8050a003
Error description: This package does not contain up-to-date definition files for this program. For more information, see Help and Support.

CodeIntegrity:
===============
Date: 2021-05-31 20:37:07
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.


==================== Memory info ===========================

BIOS: Insyde F.1B 10/19/2015
Motherboard: HP 80C1
Processor: Intel® Pentium® CPU 3825U @ 1.90GHz
Percentage of memory in use: 91%
Total physical RAM: 4016.67 MB
Available physical RAM: 338.89 MB
Total Virtual: 6960.67 MB
Available Virtual: 2454.88 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:930.11 GB) (Free:388.82 GB) NTFS

\\?\Volume{bbcb0437-0000-0000-0000-100000000000}\ (System Reserved) (Fixed) (Total:0.49 GB) (Free:0.45 GB) NTFS
\\?\Volume{bbcb0437-0000-0000-0000-20a6e8000000}\ () (Fixed) (Total:0.92 GB) (Free:0.38 GB) NTFS

==================== MBR & Partition Table ====================

==========================================================
Disk: 0 (MBR Code: Windows 7/8/10) (Size: 931.5 GB) (Disk ID: BBCB0437)
Partition 1: (Active) - (Size=500 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=930.1 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=937 MB) - (Type=27)

==================== End of Addition.txt =======================

[Tomk]

Well... I'm not seeing much problems there other than it appears that Windows Defender is not completing it's scans.  I think what is happening is that it's using all of your resources which makes everything extremely slow.

 

I suggest you check your windows updates and make sure everything is up to date.  I've seen this problem happen when updates are not done and definitions don't get updated.

 

Please type "check for updates" in the search box on the lower left of your screen.  The first item of the list that pops up should be "check for updates".  Click on it and the windows update page should open.  Then (drum roll please) click on the Check for updates button.

 

Let me know how it goes.

[Tomk]

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