Yahoo Mail in Chrome not functioning, for starters

Kinda odd that the email will work while in Firefox

Start Farbar Recovery Scan Tool with Administrator privileges
(Right click on the FRST icon and select Run as administrator)

highlight on the text below and select Copy.
beginning with Start:: and finishing with End::
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Highlight the entire content of the quote box below and select Copy.

 

Start::
CloseProcesses:
CreateRestorePoint:
GroupPolicy: Restriction - Chrome <==== ATTENTION
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
HKU\S-1-5-21-2863067232-3147982578-4033237767-1000\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pogo.com/
SearchScopes: HKU\S-1-5-21-2863067232-3147982578-4033237767-1000 -> DefaultScope {DBE1494B-8461-403F-9DB0-E3A56FA6416E} URL = hxxps://search.yahoo.com/search?p={searchTerms}&fr=yset_ie_syc_oracle&type=orcl_default
SearchScopes: HKU\S-1-5-21-2863067232-3147982578-4033237767-1000 -> {DBE1494B-8461-403F-9DB0-E3A56FA6416E} URL = hxxps://search.yahoo.com/search?p={searchTerms}&fr=yset_ie_syc_oracle&type=orcl_default
CHR DefaultSearchURL: Default -> hxxps://search.yahoo.com/search?p={searchTerms}&fr=yset_chr_syc_oracle&type=default
CHR DefaultSearchKeyword: Default -> Yahoo
CHR DefaultSuggestURL: Default -> hxxps://search.yahoo.com/sugg/ie?output=fxjson&command={searchTerms}&nResults=10
CHR HKLM\…\Chrome\Extension: [efaidnbmnnnibpcajpcglclefindmkaj] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM\…\Chrome\Extension: [gihfmmedoddijgnhkgfgnkeohkpbipol] - hxxps://clients2.google.com/service/update2/crx
2018-10-24 16:28 - 2018-10-24 16:28 - 001892728 _____ (Oracle Corporation) C:\Users\Kelly\AppData\Local\Temp\jre-8u191-windows-au.exe
ContextMenuHandlers6: [Offline Files] -> {474C98EE-CF3D-41f5-80E3-4AAB0AB04301} => -> No File
C:\Windows\Temp\*.*
Emptytemp:
End::

Start FRST (FRST64) with Administrator privileges
Press the Fix button. FRST will process the lines copied above from the clipboard.
When finished, a log file Fixlog.txt will pop up and saved in the same location the tool was ran from.

Please copy and paste its contents in your next reply.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[external image: zcMPezJ.png]AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button. This will kill all the active processes
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

*************************************************************
[external image: RQKuhw1.png]RogueKiller

• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply

created by Aura
****

please post these 3 logs when finished.

OK

Open Malwarebytes Anti-Malware
If it asks to update definitions please allow it.

Click the Dashboard tab, choose Scan, Threat Scan is checked and click Start Scan.
If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
Upon completion of the scan (or after the reboot), click the Reports tab.
Double-click the Scan Log.
At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

You can access the logs by going in the "Reports" tab, clicking on the latest "Scan" entry (the one with detections), then clicking on the "Export" button in the bottom-left corner and select "Copy to clipboard". After that, all you have to do is paste it here

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[external image: G0tu5D9.png]Emsisoft Emergency Kit - Fix Mode
Follow the instructions below to run a scan using the Emsisoft Emergency Kit.

• Download the Emsisoft Emergency Kit and execute it. From there, click on the Install button to extract the program in the EEK folder;
• Once the extraction is complete, the EEK folder will open. Right-click on [external image: G0tu5D9.png]start emergency kit scanner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• EEK will suggest that you run an online update before using the program. Click on Yes to launch it.
• After the update, click on Malware Scan under 2. Scan and accept to let EEK detect PUPs (click on Yes).
• Once the scan is complete, make sure that every item in the list is checked, and click on the Quarantine selected button;
• If it asks you for a reboot to delete some items, click on Ok to reboot automatically;
• After the restart, open EEK again (in the C:\EEK folder);
• This time, click on Logs;
• From there, go under the Quarantine Log tab, and click on the Export button;
• Save the log on your desktop, then open it, and copy/paste its content in your next reply;

Please post these 2 logs when finished.

Also, tell me how the computer is now.

Ok, ran those.  Just an FYI: at least half of the instructions you gave me need a small update, like buttons on the left when they were on the right or, this last one, there is no Quarantine Records to select, just the Export.  Also, the email started working after the previous scans so that's good, but keep going if there is more to clean up!

 

 

Just an FYI: at least half of the instructions you gave me need a small update, like buttons on the left when they were on the right or, this last one, there is no Quarantine Records to select, just the Export.

Yikes,  that means I'm out of date!
When they do program updates we're the last to know.
 

Also, the email started working after the previous scans so that's good, but keep going if there is more to clean up!

 
I think we're done.  Looking over what was found I think all was removed.

Let's remove tools and quarantined files.

• Please download DelFix or from Here and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
• Activate UAC
• Remove disinfection tools
• Click the Run button.
• – This will remove the specialized tools we used to disinfect your system.
  Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

**************

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malware by quietman7, MVP

• AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
• [external image: E8I37RF.png]CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware.
• [external image: EG85Vjt.png]Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
• [external image: 6YRrgUC.png]Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
• [external image: jv4nhMJ.png]NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
• [external image: 3O8r9Uq.png] Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
• [external image: DgW1XL2.png]Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
• [external image: sHjS79L.png]Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs.

Glad we could help. [external image: SakDYGv.gif]
Since this issue appears resolved … this Topic is closed.