Potentially Infected? Targeted by an Email Scam

Start::
CloseProcesses:
CreateRestorePoint:
HKLM Group Policy restriction on software: %systemroot%\system32\mrt.exe <==== ATTENTION
HKU\S-1-5-21-4079697604-4136355732-1926743087-1001\…\Run: [Zoom] => [X]
CHR HKLM-x32\…\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChromeSp.crx

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button. This will kill all the active processes
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply

• Under SETTINGS…..APPLICATIONS leave everything at default
• Under SETTINGS…..PROTECTION make sure AUTOMATIC QUARANTINE is on.
• Then go to the Dashboard and click on SCAN NOW
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  Upon completion of the scan (or after the reboot), click the Reports tab.
  Double-click the Scan Log.
  At the bottom click Export and choose Text file.
  
  Save the file to your desktop and include its content in your next reply.
  
  You can access the logs by going in the "Reports" tab, clicking on the latest "Scan" entry (the one with detections), then clicking on the "Export" button in the bottom-left corner and select "Copy to clipboard". After that, all you have to do is paste it here
• Then click on POST
• Exit Malwarebytes
• ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
  
  [external image: G0tu5D9.png]Emsisoft Emergency Kit - Fix Mode
  Follow the instructions below to run a scan using the Emsisoft Emergency Kit.

• Download the Emsisoft Emergency Kit and execute it. From there, click on the Install button to extract the program in the EEK folder;
• Once the extraction is complete, the EEK folder will open. Right-click on [external image: G0tu5D9.png]start emergency kit scanner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• EEK will suggest that you run an online update before using the program. Click on Yes to launch it.
• After the update, click on Malware Scan under 2. Scan and accept to let EEK detect PUPs (click on Yes).
• Once the scan is complete, make sure that every item in the list is checked, and click on the Quarantine selected button;
• If it asks you for a reboot to delete some items, click on Ok to reboot automatically;
• After the restart, open EEK again (in the C:\EEK folder);
• This time, click on Logs;
• From there, go under the Quarantine Log tab, and click on the Export button;
• Save the log on your desktop, then open it, and copy/paste its content in your next reply;
• Please post these 2 logs when finished.
  
  Also, tell me how the computer is now.
  
  

Hello, thank you for the follow up! Here are the 2 logs requested. It seems both programs haven't found anything left over:

Malware Bytes Log: 

Malwarebytes

• Please download DelFix or from Here and save the file to your Desktop.
• Double-click DelFix.exe to run the program.
• Place a checkmark next to the following items:
• Activate UAC
• Remove disinfection tools
• Click the Run button.
• – This will remove the specialized tools we used to disinfect your system.
  Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

Thank you for your help. I really appreciate it. I will share this information with the officer I spoke to in case anyone else affected is trying to be extra cautious.

Thank you again!

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malware by quietman7, MVP
• AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
• [external image: E8I37RF.png]CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware.
• [external image: EG85Vjt.png]Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
• [external image: 6YRrgUC.png]Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
• [external image: jv4nhMJ.png]NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
• [external image: 3O8r9Uq.png] Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
• [external image: DgW1XL2.png]Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
• [external image: j1OLIec.png]SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
• [external image: sHjS79L.png]Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs.
• you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, Google Chrome, Mozilla Firefox, VLC Media Player, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like 🖼Click to load external image (eF2jhaz.png)UCheck, SUMo and 🖼Click to load external image (y5YE7At.png)Heimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.
  
  UCheck Documentation
  
  
  Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.
• uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera and most Chromium and Firefox-based browsers)
• HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera)
• Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers)
• NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers)
• uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera)
• LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser)