geercom
Topic Starter
After unplugging a device from a USB port, the port no longer recognizes any device plugged into it. I think that is what is happening since my mouse and keyboard are still working and are USB. All the devices have been tested on another PC running Windows 7 and work fine there.
I have tried several fixes including uninstall and reinstall device and or usb drivers. And when it says it has found updated drivers, it says access denied and it can't install them. Hardware and devices troubleshooter found the issue but could not fix it. I tried disable and reenable usb hub, disable selective suspend, there is no generic usb hub showing up in device manager btw.
Here are all the related event logs from today.
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 5/21/2018 12:21:16 PM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-7F1R3BQ
Description:
Device USB\VID_0000&PID_0002\5&f2758ce&0&7 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0
Event Xml:
411
0
2
0
0
0x4000000000000000
568
Microsoft-Windows-Kernel-PnP/Configuration
DESKTOP-7F1R3BQ
USB\VID_0000&PID_0002\5&f2758ce&0&7
usb.inf
{36FC9E60-C465-11CF-8056-444553540000}
0x2b
0x0
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 5/21/2018 12:21:16 PM
Event ID: 400
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: DESKTOP-7F1R3BQ
Description:
Device USB\VID_0000&PID_0002\5&f2758ce&0&7 was configured.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.17134.1
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&2f26c977&0&0
Event Xml:
400
0
4
0
0
0x4000000000000000
567
Microsoft-Windows-Kernel-PnP/Configuration
DESKTOP-7F1R3BQ
USB\VID_0000&PID_0002\5&f2758ce&0&7
usb.inf
{36FC9E60-C465-11CF-8056-444553540000}
06/21/2006
10.0.17134.1
Microsoft
true
BADDEVICE.Dev.NT
0xff0000
USB\DEVICE_DESCRIPTOR_FAILURE
usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
false
0x0
USB\ROOT_HUB30\4&2f26c977&0&0
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 5/21/2018 12:21:16 PM
Event ID: 442
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: DESKTOP-7F1R3BQ
Description:
Device USB\VID_0000&PID_0002\5&f2758ce&0&7 was not migrated due to partial or ambiguous match.
Last Device Instance Id: USB\VID_046D&PID_C318\5&f2758ce&0&7
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path: ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HS07)
Migration Rank: 0xF000FFFFFFFF0020
Present: false
Status: 0xC0000719
Event Xml:
442
0
3
0
0
0x4000000000000000
566
Microsoft-Windows-Kernel-PnP/Configuration
DESKTOP-7F1R3BQ
USB\VID_0000&PID_0002\5&f2758ce&0&7
USB\VID_046D&PID_C318\5&f2758ce&0&7
{36FC9E60-C465-11CF-8056-444553540000}
ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HS07)
0xf000ffffffff0020
false
0xc0000719
Please let me know any other data you need or anything you need me to do to help fix it. Thank you.
