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Internet Download Speed hampered by Router?

ISP Download speed slowed

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3 replies to this topic

#1 tasman27

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Posted 28 January 2018 - 12:52 AM

Hi,

 

Recently Xfinity notified me that my download speed would be increasing from 25Mbps to 60 Mbps. Upload was staying the same at approx 6Mbps which is all ok. I doubted what they were saying as all the tests I did regardless of the time of day showed the best I was getting was approx 30Mbps.

 

Now I have a home network that comes into the Xfinity modem/router and then into a LinksysAC1900 router. I use the Linksys primarily due to the fact that I have devices all over the house that use the Wi-Fi, etc at various times of the day. I also have a Netgear 6100 extender located on the first floor while the router and modem are located in the basement.

 

As a lark, I hard wired my basement PC directly into the Xfinity unit and checked the speed. I was indeed getting 70Mbps! However, the other 2 PC's that were going thru the Linksys were still only getting 30Mbps max as before. I checked into the settings on the Linksys but really don't see anything I can change to increase the speed thruput from the modem.

Am I missing something here? Can a router decrease the ISP input speed? Do I have to get a new router to get the increased speeds being supplied by my ISP, or are there settings I'm missing. I have another PC direct wired to the Linksys, an Ooma telco linked into the Xfinity box, a laptop and 2 cell phones that use the Wi-Fi along with an Amazon Firestick, Dish Network Receiver and 2 Joeys, and one android tablet.

Now.....not all of these are connected at once using the ISP. Any thoughts on what can be adjusted to increase the speed across the entire network to what I'm receiving from my provider?

 

Thanks,

 

Taz


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#2 Digerati

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Posted 28 January 2018 - 10:28 AM

First, read the contract again. Does it say you will get 60Mbps or "up to" 60Mbps? Big difference.
 

As a lark, I hard wired my basement PC directly into the Xfinity unit and checked the speed. I was indeed getting 70Mbps!

Great! I was going to suggest you connect via Ethernet. You verified you are indeed getting what you are supposed to, and more. :)

 

Can a router decrease the ISP input speed?

Yes, but you already proved yours isn't. So you do not need to get a new router. Linksys makes great routers and the AC1900 series are great wireless routers (which is why I bought this one! :))

 

an Ooma telco linked into the Xfinity box, a laptop and 2 cell phones that use the Wi-Fi along with an Amazon Firestick, Dish Network Receiver and 2 Joeys, and one android tablet.

It is important to note several factors concerning the wireless side of your router. First, a little back to basics understanding. There is NO SUCH THING as a "wireless router".
 
All routers are wired with just one input and one output and are used to connect (or isolate) two networks. In your case, your local network (everything on your side of the router) and your ISP's network.
 
"Wireless router" is simply another botched (technically inaccurate) "marketing term" for an integrated network device that just happens to have a router, WAP (wireless access point) and most often, a 4-port Ethernet switch integrated on the same main circuit board, housed in the same case, and powered from the same power supply, sharing a common menu system. These are 3 discrete network devices, sharing one box in the same way a stereo "receiver" is really a preamplifier, amplifier and AM/FM tuner in one box instead of separate devices.
 
"Residential gateway" devices are becoming popular and these are just like wireless routers, but also have an integrated modem. But technically, they are discrete (separate) network devices.
 
Clear as mud, huh?
 
Anyway, you proved the "router" (and Ethernet switch too) portion works fine with your Ethernet connected computer. That leaves the wireless side. Internally, the WAP connects to a another port on the Ethernet switch and then into the router, out to the modem, through the ISPs network then onto the Internet backbone. This means that all your wireless devices are sharing a common WAP and one, maybe two internal Ethernet ports.
 
Unless powered off, those devices are still using wireless bandwidth and that can affect their wireless performance. Other factors include the wireless protocols these devices (or their wireless adapter) support. 802.11g, for example, is much slower than 802.11n or 11ac. The number of barriers (walls, floors, ceilings) and the construction (concrete blocks, wallboard), and contents (wires and metal pipes) in those barriers all affect wireless performance. So does distance, surrounding networks, and other nearby electrical devices.
 
There are some things you can do to improve wireless performance. While that EX6100 Netgear extender is quick, it is still a man in the middle. If you don't need it for decent signal strength, don't use it. If you can move the Linksys to the top floor (or middle), that would be better than the basement. If you cannot move the Linksys, reorient the antennas. At least move the Linksys to the highest point in the basement as possible.
 
If some of your devices support 5GHz band, use that instead of 2.4GHz. Use Ethernet as much as possible.
 
If you live in a crowded neighborhood and/or near a large apartment complex, use a packet sniffer to see what wireless channels are being used, and change yours (in your router's admin menu) to a different channel. There are many sniffers out there, I use XIRRUS WiFi Inspector. Also popular is inSSIDer. You can install these on a notebook and walk around your house to see where the signal strength is strongest, or weakest. If stand with your notebook next to the Linksys and don't get good speeds, you likely have a serious interference problem (assuming the notebook's adapter is an 11n or 11ac and working properly).

 

You can also tell your router to give priority to specific connected devices. If your tablet is a low priority, for example, move your wireless connected PC to the top. While in there, check your connected devices (shown under "Network Map" in my Linksys admin menu) and make sure only authorized devices are connected. You might have a neighbor connected stealing your bandwidth! If so, you clearly need to change your passphrase!


kIbxonF.gif Bill (AFE7Ret)
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fl3leAE.gif Windows and Devices for IT, 2007 - 2018

Heat is the bane of all electronics!

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#3 tasman27

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Posted 30 January 2018 - 11:37 PM

Thanks for the compact education on routers/modems!

 

There's an old saying around my home...."If it ain't broke, don't fix it!" and it seems that it would apply here! :) All is working well, I just thought I'd try to improve the speed. Only 2 of us living here but we have all these devices and not all of them are on at the same time usually. Both PC's, TV (Dish Network), Ooma and the cell phones are usually on all the time or a great deal of the time.

 

I DO need the extender as reception is sometimes poor in the house. Don't have the wiring to move the Linksys up a floor, so I'm kinda stuck with that. The thing that seems to suffer the most is the FireStick when it's streaming. Usually is passable but when I'm trying to get 1080p, it stutters.....plus I'm surrounded by several other systems broadcasting their signals. Mine is secure, I've made sure of that. I check my monthy usage and it's pretty low usually even streaming the TV and cell phone/home phone usage. I was just wondering if I had everything configured correctly so I was maximizing the signal and speed. Seems I am based on what you said unless I move the Linksys router.

 

I think for now I'll just let it be.....but thanks for your explanation and education. If I ever need to change the network in the future, I'll be sure to reconnect here! :)

 

Thanks!

 

Taz



#4 Digerati

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Posted 31 January 2018 - 10:43 AM

There's an old saying around my home...."If it ain't broke, don't fix it!"

I first learned the military version - same idea, slightly different wording - "viewer discretion advised". ;)
 

plus I'm surrounded by several other systems broadcasting their signals.

If you mean other wifi networks, then you should check out those packet sniffers to see if you are using the same (or even adjacent) channels to one of your neighbors. If you are, it is simple to change. You find that setting in your router's admin menu (finding it is the hard part), then change it. That's it. You don't have to change anything on your connected devices. In my Linksys it is under Wireless and is set to Auto. Depending on your sniffer findings, you can easily set it to an unused channel.
 
Note, I just realized the latest version inSSIDer is now a paid program. No need to pay $20 for a program you will rarely use. So stick with Xirrus Wi-Fi Inspector or check out NirSoft's WifiInfoView. There are also sniffers available or iPhones and Android phones.


kIbxonF.gif Bill (AFE7Ret)
Freedom is NOT Free!
fl3leAE.gif Windows and Devices for IT, 2007 - 2018

Heat is the bane of all electronics!

─────────────────────

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