Windows 10 running very slow

Somethings wrong with my dell laptop.  It's running very slow.  When I look at the task manager, the disk is showing 100%.  What could be the problem? 

Thanks

 

You have given us nothing to go on.

 

Model number, system specifications, Operating System.

How much free space on your hard drive(s)?

 

When did this start happening?

 

Please Run the PCPitstop Full Tests, here: PCPitstop Full Tests

You must use Internet Explorer as it needs to install an ActiveX program.

Note: Vista/Windows 7 users with UAC must first Right-click IE - Select "Run as Administrator"

If you haven't already registered, Click - Sign up now! (left hand column in User Login)

Register and create a password
Accept the ActiveX component to allow your machine to run the Full Tests
Registering and accepting the ActiveX are both SAFE and FREE.

The Full Tests take less than 5 minutes for most machines.

To start, click on the Green Scan system now! button.

Once you have your Results, please post the URL (the http:// stuff) back here into this thread for review.

Note: Vista/Windows 7 users, please close your instance of IE "Running as Administrator" after you are finished reviewing your Results.

Caution: During the testing of Video Adapter, a variety of patterns, shapes, colors and text are “flashed” onto the users monitor screen. In the many thousands of daily uses of the PCPitstop Full Tests over several years, two individuals who suffer epilepsy experienced discomfort and temporary dizziness when viewing the flashing patterns.

If you know that you are susceptible to photo driven seizure, please look away from your screen during the Video Adapter testing sequence.

Note: The PCPitstop Full Tests Results is a free service, but is supported by various paid product advertisements for utilities that "could" remedy the OP's problem.

Since this site is a "free-help" forum, we do not recommend or endorse purchase of automated utilities, and will assist you in manually correcting any problems and settings necessary to optimize your machine's performance. Ask your questions here. We'll help you walk through any necessary steps.

Sorry about that 

Here goes

Model number: Toshiba Satellite C55-B

system specifications: Installed Memory (RAM): 4GB, 64 bit OS, x64-based processor

Intel (R) Celeron(R) CPU N2840 @2.16GHz, 

OS Name Microsoft Windows 10 Home
Version 10.0.15063 Build 15063
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name TOMAS-SATELLITE
System Manufacturer TOSHIBA
System Model Satellite C55-B
System Type x64-based PC
System SKU PSCMLU
Processor Intel(R) Celeron(R) CPU  N2840  @ 2.16GHz, 2159 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date TOSHIBA 5.00, 7/23/2015
SMBIOS Version 2.8
Embedded Controller Version 5.00
BIOS Mode UEFI
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.15063.502"
User Name Tomas-Satellite\solitario
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.89 GB
Available Physical Memory 1.12 GB
Total Virtual Memory 6.26 GB
Available Virtual Memory 2.85 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
 

Operating System: Windows 10

How much free space on your hard drive(s)? = 323GB free on 424GB harddrive

 

When did this start happening? Has never (1.5 years) run "fast" but seems to be getting progressively slower…and now it's a major pain.  

I noticed that running Chrome seems to be especially difficult.  

So now I'm trying MS Edge, which is a little better 

Sure, enough…you have to run PCPitStop on IE….and it took to long to load.  Retrying. now it worked.  

When I run TaskManager (lower right hand side) - CPU is at 100%

 

I'll send pcpitstop test on a separate screen. 

Here's the URL 

http://www.pcpitstop.com/betapit/sec.asp?conid=25983204&report=Summary

Am not sure you can read all the results from just the URL, so I'll try copying and pasting 

 

Ranking

 

 

Pit Score Category Typical
Value Your
Value Weight Weighted
Score World
Portable
Rank CPU 11522
MIPS 11632
MIPS 0.100 1163 Bottom 13% RAM 9682
MB/sec 10829
MB/sec 0.100 1083 Bottom 30% Video 131
MP/sec 62
MP/sec 4.000 246 Bottom 10% 3D Video 513
fps 481
fps 0.100 48 Bottom 17% Disk 68
MB/sec 49
MB/sec 5.000 245 Bottom 34% Internet 1665
Kb/sec 0
Kb/sec 0.200 soon! Not Tested Total 3233     2785 Bottom 17% Performance Analysis Pit Rankings Area Your PC Rank Processor Clock Speed Intel Celeron
2160 Mhz Top 1% Memory Installed 4096 MB Top 10% Total Storage Space 454.95 GB Bottom 38% Results from similar systems

The table below shows average scores for systems with similar clock speed to yours. The first row represents the current score for this system. Note that AMD and Intel systems often perform very differently at the same clock frequency; AMD uses a "processor rating" for many of their CPUs rather than the actual clock MHz.

CPU
Type Clock
MHz # PCs
Tested CPU
Score Memory
Score Disk
Score Intel Celeron 2167 (yours) 11632 10829 49 Intel Celeron 2167 770 11522 9682 68 Intel Core Duo 2167 18 15510 7807 46 Intel Core2 2167 64 15379 9988 42 Intel Core2 Duo 2167 18 15734 9487 45 Intel Pentium Dual 2167 266 15614 8572 40 Best video results for similar PCs

This table shows the best average scores we have recorded for a particular video board and driver for systems with a CPU and MHz similar to yours. The first row represents the current score for this system. Remember that PC Pitstop's test measures 2D performance; the speed of a particular board on 3D applications such as games may be very different. Also, video performance and system reliability can vary greatly as a function of the drivers that are being used. A driver that provides the highest score may not provide the best image quality and/or system stability. (You can use Driver Alert to see if you have the latest driver.)

Video
Score 3D
Score Bits /
Pixel # PCs
Tested Video board and driver description 62 481 32 (yours) Intel(R) HD Graphics 133 510 32 36 Mirage Driver 131 513 32 747 Intel(R) HD Graphics

 

Installed Hardware

 

 

Installed Hardware Class Vendor Product Code AudioEndpoint Microsoft Microphone (Realtek High Definition Audio)   AudioEndpoint Microsoft Speakers (Realtek High Definition Audio)   Battery Microsoft Microsoft ACPI-Compliant Control Method Battery   Battery Microsoft Microsoft AC Adapter   CDROM   HL-DT-ST DVDRAM GU90N   DiskDrive   TOSHIBA MQ01ABF050   DISPLAY Intel Corporation Intel(R) HD Graphics   Firmware Microsoft System Firmware   hdc Intel Intel(R) Pentium(R) processor N- and J-series / Intel(R) Celeron(R) processor N- and J-series AHCI -   Image HP HP6B0F17 (HP Officejet 4630 series)   Image Microsoft TOSHIBA Web Camera - HD   Image Brother Brother MFC-J480DW [70778187a082]   Image HP HPAF4833 (HP ENVY 7640 series)   Keyboard   HID Keyboard Device   Keyboard   PC/AT Enhanced PS/2 Keyboard (101/102-Key)   Media Intel(R) Corporation Intel(R) Display Audio   Media Realtek Realtek High Definition Audio   Monitor   Generic PnP Monitor   Mouse Microsoft HID-compliant mouse   Mouse Synaptics Synaptics PS/2 Port TouchPad   MTD Realtek Semiconduct Corp. Realtek PCIE CardReader   Net Microsoft Microsoft Teredo Tunneling Adapter   Net Microsoft Microsoft Wi-Fi Direct Virtual Adapter   Net Qualcomm Atheros Communications Inc. Qualcomm Atheros AR9485 Wireless Network Adapter   Net Realtek Realtek PCIe FE Family Controller #2   printer HP HP ENVY 7640 series   printer Brother Brother MFC-J480DW Printer   printer HP HP Officejet 4630 series   PrintQueue HP HPAF4833 (HP ENVY 7640 series)   PrintQueue Brother Brother PC-FAX v.3.2   PrintQueue Microsoft Root Print Queue   PrintQueue Brother Brother MFC-J480DW Printer   PrintQueue   PrimoPDF   PrintQueue Microsoft Microsoft XPS Document Writer   PrintQueue Microsoft Microsoft Print to PDF   PrintQueue   Send To OneNote 2010   PrintQueue Brother Brother MFC-J480DW Printer (Copy 1)   PrintQueue Microsoft Fax   PrintQueue HP HP Officejet 4630 series (Network)   Processor Intel Intel(R) Celeron(R) CPU N2840 @ 2.16GHz   Processor Intel Intel(R) Celeron(R) CPU N2840 @ 2.16GHz   SoftwareDevice Microsoft Wi-Fi   SoftwareDevice Microsoft Microsoft IPv4 IPv6 Transition Adapter Bus   SoftwareDevice HP HPAF4833 (HP ENVY 7640 series)   SoftwareDevice HP HP6B0F17 (HP Officejet 4630 series)   SoftwareDevice Microsoft Microsoft Device Association Root Enumerator   SoftwareDevice Microsoft Microsoft Radio Device Enumeration Bus   SoftwareDevice Brother Brother MFC-J480DW [70778187a082]   SoftwareDevice HP HPAF4833 (HP ENVY 7640 series)   SoftwareDevice HP HP6B0F17 (HP Officejet 4630 series)   SoftwareDevice Microsoft Microsoft GS Wavetable Synth   System Intel Intel(R) Pentium(R) processor N- and J-series / Intel(R) Celeron(R) processor N- and J-series SoC Tr   System Microsoft Microsoft ACPI-Compliant System   System TOSHIBA TOSHIBA x64 ACPI-Compliant Value Added Logical and General Purpose Device   System   PCI Express Root Complex   System Microsoft Microsoft UEFI-Compliant System   System   ACPI Lid   System Intel Intel(R) Pentium(R) processor N- and J-series / Intel(R) Celeron(R) processor N- and J-series PCI Ex   System Intel     System   High precision event timer   System Intel Corporation Intel(R) Power Engine Plug-in   System Intel Intel(R) Pentium(R) processor N- and J-series / Intel(R) Celeron(R) processor N- and J-series PCI Ex   System   ACPI Thermal Zone   System   Microsoft ACPI-Compliant Embedded Controller   System Microsoft High Definition Audio Controller   System Intel Intel(R) Trusted Execution Engine Interface   System Intel Legacy device   System   ACPI Fan   System Intel Intel(R) Pentium(R) processor N- and J-series / Intel(R) Celeron(R) processor N- and J-series PCI Ex   System Intel     USB Generic USB xHCI Host Controller Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)   USB   Generic USB Hub   USB   USB Composite Device   USB   USB Root Hub (USB 3.0)   USB   USB Composite Device   WSDPrintDevice Brother Brother MFC-J480DW [70778187a082]   WSDPrintDevice HP HP6B0F17 (HP Officejet 4630 series)   WSDPrintDevice HP HPAF4833 (HP ENVY 7640 series)

 

System Specifications

 

 

System Specifications Subsystem Description Specification PC Pitstop Active X Build 211 Browser WOW64 System OS Windows 10 x64 System OS Install Date 8/4/2017 8:00:00 PM System Make TOSHIBA System Model Satellite C55-B System Serial Number 9E098878P Main Board Make TOSHIBA Main Board Model ZBWAA Main Board Version 1.00 Main Board BIOS TOSHIBA 5.00 TOSCPL - 1072009 20150723 Processor Description Intel Celeron Number of Processors 2 Processor Clock Speed 2160 Mhz Graphics Description Intel(R) HD Graphics Memory Installed 4096 MBs Memory Slots 2 slots Memory Configuration 4096;DIMM Unknown Drive Name (C) TI10700000B Drive Size (C) 465863 MBs Drive Format (C) NTFS Monitor Model Generic PnP Monitor Monitor Resolution 1600 x 1200 pixels Monitor Screen Size 13.3 x 7.4 inches
15.2 inches (diagonal) Monitor Manufacture Date January 2012 Monitor Serial Number 0

 

Recommended Fixes

 

 

Recommended Fixes [external image: laptop.gif] World Portable Rank = Bottom 17% Test Description
(Click each item for more Detail) Area Result Status Change Internet Receive Buffer Performance default [external image: xmark.gif] Delete Temporary Files Performance 220 MB [external image: xmark.gif] 2D Video Benchmark Performance 61.55 MP/s [external image: xmark.gif] CPU Load Test Performance 57% [external image: xmark.gif] Empty Recycle Bin (Drive C:) Performance 623 MB [external image: xmark.gif]

mmm…that doesn't look easy to read, either. And the system wouldn't let me post all the results because there were too many images.  

 Performance Results are below.

If the row has no "test Status" its because the image is a check ok.  

 

Performance Results Test Description
(Click item for more Detail) Test
Area Test
Result Test
Status Drive SMART Status Disk Good   Free Space (Drive C:) Disk 71% Free
331171 MB   Change Internet Receive Buffer Internet default [external image: xmark.gif] Visual Effects Test Windows Optimal   IE Cache Analysis Disk 0 MB   Delete Temporary Files Disk 220 MB [external image: xmark.gif] Browser Cache Overflow Internet 0 MB   2D Video Benchmark Video 61.55 MP/s [external image: xmark.gif] Internal Clock Offset Test Windows 0 secs   Memory Load Windows 62%   Most Fragmented File (Drive C:) Disk 0   Video Acceleration Check Video Enabled   Test Internet Download Speed Internet Not Tested [external image: question.gif] Test Internet Upload Speed Internet Not Tested [external image: question.gif] Memory Check Memory 3982 MB   Installed Font Test Windows 370 Fonts   CPU Load Test Windows 57% [external image: xmark.gif] Video Resolution Test Video 1366 Pixels   System Restore Test Windows Enabled   Disabled Devices Test Windows None   Test Internet Ping Speed Internet Not Tested [external image: question.gif] Browser Page Check Internet Enabled   Content Advisor Internet Disabled   Free Resources Test Windows 90%   Memory Performance Test Memory 10829 MB/s   Empty Recycle Bin (Drive C:) Disk 623 MB [external image: xmark.gif] Test Fragmentation (Drive C:) Disk Not Tested [external image: question.gif] Disk Speed Test (Drive C:) Disk 49 MB/s   System Restore Capacity Disk 0 MB   3D Video Benchmark Video 481 fps   Processor Performance Ratio Cpu 101%  

I can see the info on PCPitStop fine so no need for you to post anything from there, just confuses the issue.

 

The first things to look at are the Internet Receive Buffer. Click on it and follow directions.

Next do CPU Load Test. Again, click on it and follow directions.

 

Your system has a Intel Celeron processor which is slow by design (sort of). Very small cache. Limiting everything possible from starting at boot time other than your anti-virus is the best thing you can do to help it. I would strongly recommend using the built-in Windows Defender and not any 3rd party AV program like Norton, McAfee, Kaspersky, AVG, avast, etc.

 

Lets see how things stand after that.

Thanks Rich, (btw - happy holidays)

When I follow the PCPitstop instructions (see below) to create a new dword value (a 32 bit option)…I notice there's also an option to create a Qword value (64 bit option)…I'm wondering if I shouldn't create the Qword option instead…

 

See the instructions below. 

To change your TCP Receive Window size:

1. Launch window registry editor by clicking on Start | Run .
2. Click in the Open dropdown box and type in regedit.exe then click OK .
3. Back up your registry by selecting File | Export type in a meaningful file name, in the export range section select All and save to your hard drive. To restore your old registry you simply import this file.
4. Next you need to create a new registry key. On the left side you need to go to the directory HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Services\Tcpip\Parameters
5. Select Edit | New | DWORD Value .
6. Rename the new registry key to TcpWindowSize.
7. Modify the registry setting for TcpWindowSize by double clicking on the key.
8. Change the Base Setting to Decimal.
9. Enter the value 64240 and click OK, then exit RegEdit.
10. For these settings to take effect you need to close all your open applications and reboot your system. 

I also have removed Avira AntiVirus and reactivated Windows Defender.  

Do I need the Real-time protection and cloud-delivered protection turned on? They are greyed out.

 

.I notice there's also an option to create a Qword value (64 bit option)…I'm wondering if I shouldn't create the Qword option instead…

 

No, do as instructed..

 

 

Do I need the Real-time protection and cloud-delivered protection turned on? They are greyed out.

 

Yes. See here: Turn On or Off Windows Defender Real-time Protection in Windows 10 Windows 10 Security System Tutorials

All done.  Task Manager is still showing 100% for CPU

Chrome takes forever to come up.  

Everything is disabled on startup except defender.  

See here: How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

Use that to see if you can isolate what is causing the 100%CPU utilization.