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laptop unable to connect to the internet after holiday


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#1 percylovely

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Posted 30 October 2017 - 05:28 PM

Good evening,

I went away on holiday last week and brought my laptop away with me to do some work. The cottage i stayed in was beautiful but in a remote part of the Yorkshire dales so no chance of internet connection. Which was fine as I was just working on documents that were saved onto my laptop.

However, since coming home my laptop is no longer connecting to my home WiFi. When I try to connect by clicking on my WiFi icon on the network and internet settings menu, it says 'unable to connect to this network'

Really weird. My theory is that, while I had it switched on on holiday, it was constantly trying, but failing, to connect to the internet. This might have worn out part of the computer, the part I need to connect to the internet. Does this sound plausible? And easily solvable? Like by installing new software or drivers, for example? Or could it just spell the end of the laptop's life?

Any advice would be greatly appreciated.

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#2 Ztruker

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Posted 30 October 2017 - 06:21 PM

What is the make and full model number of the laptop. Check to make sure the WiFi isn't turned off, either via a switch or a Fn key.

 

What OS?

What does Device Manager look like, any yellow marks?


Rich

Artificial intelligence is no match for natural stupidity.


#3 percylovely

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Posted 31 October 2017 - 01:26 AM

Hiztruker

Many thanks for getting back so quickly.

It's an Asus x55a running windows 10. Fn f2 is the wireless switch and yes it is switched on.

Have looked at the device manager list and there are no yellow marks.

#4 Ztruker

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Posted 31 October 2017 - 03:41 PM

When you click on the WiFi icon, you should see something like this:

 

WiFi.jpg

 

Is WiFi highlighted, not Airplane mode or Mobile Hotspot?

 

If not, click on it. If yes, open Device Manager, expand Network Connections then right click on your WiFi device and select Uninstall. Reboot and let Windows 10 reinstall the driver, See if that makes a difference.


Edited by Ztruker, 31 October 2017 - 03:42 PM.

Rich

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#5 percylovely

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Posted 31 October 2017 - 05:21 PM

Yes, the WiFi square is lit blue. In device manager I have network adapters, not network connections. Could this be the same thing? When I expand network adapters the first thing listed is '802.11n Wireless LAN Card.' Is this the right thing to uninstall?

#6 Ztruker

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Posted 31 October 2017 - 07:26 PM

Yes, that is the one. Uninstall it, reboot, let Windows reinstall the driver and see if that fixes the problem.

 


Rich

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#7 percylovely

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Posted 01 November 2017 - 03:15 PM

Looks like that's fixed it. Many thanks.

#8 Ztruker

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Posted 01 November 2017 - 06:56 PM

Great, glad that helped.


Rich

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