4 min read
My wife has a Dell Latitude D630 computer with Win 7 and mostly uses Google Chrome. Her computer is slow, especially when there are more than 7 or so tabs open. I think there is malware. I have run Malwarebytes and 360 Total Security and they show no malware but I am unconvinced. Can anyone help?
Thanks
GB
Still need help or have you resolved your computer issue
Good Morning,
I think what I would do first is uninstall Driver Support , if you need updated drivers for a device its always best to go right to the manufacturer in lieu of using a 3rd party program. Its running as a task using up system resources. You can uninstall it via Programs and Features in the Control Panel.
I am not looking at anything earthshattering on your logs, although I see some things need to be fixed on your FRST log but before we do that lets run these programs and see what they find and remove. Its always best to download and run the programs from the desktop in lieu of having the program buried in a folder.
-AdwCleaner-by Xplode
AdwCleaner is a different program that has recently been aqurired by Malwarebyes and scans and removes adware. Junkware Removal is also owned by Malwarebyes and it found and removed some adware, go ahead and run AdwCleaner
My bad, saw Junkware Removal report and missed AdwCleaner 
You have Malwarebytes installed, open it, check for updates and run the Threat scan, make sure it removes anything it finds, if the scan comes back clean, just let me know then there will be no need to post the log.
Go into your Downloads folder and look for FRST64, right click on it and select CUT, come back to you desktop and on a blank space right click and select PASTE, then we will have FRST64 on the desktop where we need it to be
Then Right click on FRST64 and select RUN AS ADMINISTRATOR, make sure there is a checkmark in ADDITIONS, leave everything else as is, then click on SCAN and post both new FRST64 and Additions logs and lets see if there is anything else to remove
Not looking to bad, just a few things to fix not malware related
Start
CloseProcesses:
CreateRestorePoint:
GroupPolicy: Restriction <==== ATTENTION
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
ContextMenuHandlers01: [VersionsPageShellExt] -> {9E42900A-85F9-4E67-9778-575FBBA0A81C} => -> No File
ContextMenuHandlers01: [XXX Groove GFS Context Menu Handler XXX] -> {6C467336-8281-4E60-8204-430CED96822D} => -> No File
ContextMenuHandlers03: [XXX Groove GFS Context Menu Handler XXX] -> {6C467336-8281-4E60-8204-430CED96822D} => -> No File
ContextMenuHandlers04: [XXX Groove GFS Context Menu Handler XXX] -> {6C467336-8281-4E60-8204-430CED96822D} => -> No File
ContextMenuHandlers05: [XXX Groove GFS Context Menu Handler XXX] -> {6C467336-8281-4E60-8204-430CED96822D} => -> No File
ContextMenuHandlers06: [VersionsPageShellExt] -> {9E42900A-85F9-4E67-9778-575FBBA0A81C} => -> No File
ContextMenuHandlers06: [XXX Groove GFS Context Menu Handler XXX] -> {6C467336-8281-4E60-8204-430CED96822D} => -> No File
CMD: ipconfig /flushdns
EmptyTemp:
End
Ken,
The log is posted below. I have a couple questions. I guess that fix also erased cookies, etc. When I reopened the browser, this site was on there. Was that part of the fix? http://www.fvddownloader.com/
Also all my browser tabs were closed and had to reopen them. Is there an easier way to open them like all at once than going to History and open one, go back to history and open another and keep opening each individually than doing it all at once?
Thanks
GB
Thats not a safe site, not sure why it came back up, run AdwCleaner again and lets see if it finds and removes it.
What browser are you talking about ??
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