10 replies to this topic

[Ql33P]

Hi.

 

Ever since installing Win10 my diagnostic tools have been reporting an 'Unknown device' - I've had it uninstalled and disabled many times.

But, it keeps coming back after every boot, sleep and hibernate. Some data: 'drivers not installed (Code 28)' - no drivers found on the i-net either,

'Install Error E 0000228', 'In root container <true>', 'Device Instance Path: ACPI\SNYA008\4&392C9499&0', 'Capabilities: 00000020, CM_DEVCAP_SILENTINSTALL'.

 

[Classroom Teacher ken545 (in another thread):

'That unknown device looks like it pointing to Sony Wireless.

This is what i would do, post in our Windows forum, this forum is for malware removal only, they would be the guys to help you with the Unknown device error. https://forums.whatt...p?showforum=119    <----Post here']

 

What to do about it?

Edited by Ql33P, 18 June 2017 - 12:26 PM.

[terry1966]

go to intels site here and download and run their driver update utility :- https://www.intel.co...ort/detect.html

 

it should find and install the missing drivers so you no longer get the unknown device warning if i'm correct in what i believe is the problem.

 

Edited by terry1966, 18 June 2017 - 01:21 PM.

[Ql33P]

Thanks for answering.

 

Just so there is no misunderstanding - it's AMD (processor & graphics) on the computer (no Intel devices).

[Ql33P]

Btw, I've visited AMD Support pages many times and nothing there helps.

[terry1966]

if the intel update utility didn't find anything to update to solve the problem then i'd head over to sony's site and update the software and drivers for your machine (which i believe is a sony vaio laptop.) from there. :- https://www.sony.com/

 

Edited by terry1966, 19 June 2017 - 09:23 PM.

[Ql33P]

Sony Support page (drivers etc) no longer exist (think they sold the laptop-business).

 

Only thing left is the pre-installed 'Assist' & 'Vaio Care' with software updates (actually, nothing there either).

[terry1966]

can you list the make and model laptop so i can see what i can find.

 

try this link and see if you have better results :- http://services.sony...rt/en/windows10

 

[Ql33P]

Sony Vaio SVE1111M1E

[Ql33P]

<http://services.sony...t/en/windows10>- As said, nothing there.

Edited by Ql33P, 22 June 2017 - 02:28 PM.

[Tomk]

I'd have a look at this thread: https://community.so...8-1/td-p/268909

and follow the advice of Gz8.  Once those drivers are installed, your warning might go away.  What's a little weird is that that everything I can find about that error points to a Windows 8 driver.  I don't know if this will work with Windows 10.

[Ql33P]

And, my computer model is not in the list.