Device Manager - Unknown device

Hi.

Ever since installing Win10 my diagnostic tools have been reporting an 'Unknown device' - I've had it uninstalled and disabled many times.

But, it keeps coming back after every boot, sleep and hibernate. Some data: 'drivers not installed (Code 28)' - no drivers found on the i-net either,

'Install Error E 0000228', 'In root container

[Classroom Teacher ken545 (in another thread):

'That unknown device looks like it pointing to Sony Wireless.

This is what i would do, post in our Windows forum, this forum is for malware removal only, they would be the guys to help you with the Unknown device error. https://forums.whatt…p?showforum=119    <—-Post here']

What to do about it?

go to intels site here and download and run their driver update utility :- https://www.intel.com/content/www/us/en/support/detect.html

it should find and install the missing drivers so you no longer get the unknown device warning if i'm correct in what i believe is the problem.

Thanks for answering.

Just so there is no misunderstanding - it's AMD (processor & graphics) on the computer (no Intel devices).

Btw, I've visited AMD Support pages many times and nothing there helps.

if the intel update utility didn't find anything to update to solve the problem then i'd head over to sony's site and update the software and drivers for your machine (which i believe is a sony vaio laptop.) from there. :- https://www.sony.com/

Sony Support page (drivers etc) no longer exist (think they sold the laptop-business).

Only thing left is the pre-installed 'Assist' & 'Vaio Care' with software updates (actually, nothing there either).

can you list the make and model laptop so i can see what i can find.

try this link and see if you have better results :- http://services.sony.co.uk/support/en/windows10

Sony Vaio SVE1111M1E

<http://services.sony.co.uk/support/en/windows10>- As said, nothing there.

I'd have a look at this thread: https://community.sony.com/t5/VAIO-Software-Other-Operating/ASSIST-VAIO-Buttons-not-working-after-New-OS-W8-1/td-p/268909

and follow the advice of Gz8.  Once those drivers are installed, your warning might go away.  What's a little weird is that that everything I can find about that error points to a Windows 8 driver.  I don't know if this will work with Windows 10.

And, my computer model is not in the list.