Multiple Issues - Nothing fatal - Yet [Solved]

• Please download Malwarebytes AdwCleaner and save the file to your Desktop
• Right-click AdwCleaner.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the programme.
• Follow the prompts.
• Click [external image: A49sxPr.png]Scan.
• Upon completion, click [external image: 6cyn5v5.png]Logfile. A log (AdwCleaner[S0].txt) will open. Briefly check the log for anything you know to be legitimate.
• Return to AdwCleaner. Ensure anything you know to be legitimate does not have a checkmark under the corresponding tab.
• Click [external image: MqHawIb.png]Clean.
• Follow the prompts and allow your computer to reboot.
• After the reboot, a log (AdwCleaner[C0].txt) will open. Copy the contents of the log and paste in your next reply.
  – File, folder and registry backups are made for items removed using this programme. Should a legitimate file, folder or registry item be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the item. Please do not overly concern yourself with the contents of AdwCleaner[S0].txt.
  
  ~~~
  
  Zemana AntiMalware Free
  
  download it from here:
  
  Double-click on the file named Zemana.AntiMalware.Portable to perform a system scan with Zemana AntiMalware Free.
  
  
  You may be presented with a User Account Control dialog asking you if you want to run this program. If this happens, you should click Yes to allow Zemana AntiMalware to run.
  When Zemana AntiMalware starts, click on the Scan button to perform a system scan.
  without changing any options, press Scan
  When Zemana has finished finished scanning it will show a screen that displays any malware that has been detected. To remove all the malicious files, click on the Next button.
  Zemana AntiMalware will now start to remove all the malicious programs from your computer.
  
  Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
• open Zemana AntiMalware again and locate the latest report
• please paste the contents into your reply
• 
  When the process is complete, you can close Zemana AntiMalware
  ~~
  
  please post
  Fixlog.txt
  (AdwCleaner[C0].txt
  Zemana AntiMalware txt

• Download Emsisoft Emergency Kit and save it to your desktop.
• Double-click icon then click Install
• A Window should open highlighting Start Emergency Kit Scanner
• Right click on the icon and select Run as administrator
• Click 1. Update now!
• Once the update is completed select Settings under Scan
• Uncheck Join the Emsisoft Anti-Malware Network
• Click Scan at the top
• Click On scan completion
• Click Quarantine detected objects, then click OK
• Click Malware Scan
• Once completed click View Report
• Save the file to your Desktop using the default file name
• Copy and paste the report in your reply

Juliet,

Booted the computer last night and it ended up on a black screen with no response.  Shut it down and tried it again this morning.  Took awhile, but it finally did come up.  Results of Malwarebytes and Emisoft is below.  The computer appears to be operating as it should right now, but the real test will be tomorrow when I'm using it heavily.  I did note though that Windows Update apparently worked this morning, so that's a relief!

Thank you again for all your assistance!

 

The computer appears to be operating as it should right now, but the real test will be tomorrow when I'm using it heavily.  I did note though that Windows Update apparently worked this morning, so that's a relief!

Thank you again for all your assistance!

your welcome.
 

You definitely had some little buggers running around in there.

So far, with the last scanner run, looks to be doing better.
 

Juliet,

Thank you again for your assistance.  I'll be using the computer pretty heavily today, will post a follow-up this evening and let you know how it did.  Hopefully we can close this thread out!

Regards, Bob

Juliet,

Thank you again for all your help in getting my issues resolved.  The only thing that I did continue to run into yesterday was my Chrome browser freezing for a few seconds (never more than 5 or 6 seconds) before coming back.  Can that be attributed to me having 3 different browsers open, each with half a dozen tabs open as well?

Other than that, I seem to be good to go, Windows update was even able to update again this monring.

Regards, Bob

Juliet,
 
Thank you again for all your help in getting my issues resolved.  The only thing that I did continue to run into yesterday was my Chrome browser freezing for a few seconds (never more than 5 or 6 seconds) before coming back.  Can that be attributed to me having 3 different browsers open, each with half a dozen tabs open as well?
Other than that, I seem to be good to go, Windows update was even able to update again this monring.
 
Regards, Bob

• Please download DelFix or from Here and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
• Activate UAC
• Remove disinfection tools
• Click the Run button.
• – This will remove the specialized tools we used to disinfect your system.
  Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malware by quietman7, MVP

• AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
• [external image: E8I37RF.png]CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware.
• [external image: EG85Vjt.png]Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
• [external image: 6YRrgUC.png]Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
• [external image: jv4nhMJ.png]NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
• [external image: 3O8r9Uq.png] Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
• [external image: DgW1XL2.png]Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
• [external image: j1OLIec.png]SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
• [external image: sHjS79L.png]Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs.

Juliet,

Done….  Thank you again!

Regards, Bob

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

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