Snookered into downloading unknown ad/spyware [Closed]

Had a company called Qteqlive.com snooker me into letting them access my computer.  After, I found and removed a scrss.exe virus then found the program they downloaded contained a virus.  I'm not sure which virus but the file was called SUPERAnitspywarepro.exe.  I followed advise and ran the ASWMBR program and saved the filelog.  see attached📎aswMBR1.txt

Please advise on how to fix these infected files 

Hello Mongo25334.

Welcome to What the Tech.
I am Marie Curie and will gladly help you with any malware-related problems.

I am currently in training at WhatTheTech and every post of mine will be approved by a teacher. I will return as soon as possible with instructions. Please familiarize yourself with the following ground rules in the meanwhile.

• Read my instructions thoroughly, carry out each step in the given order.
• Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
• If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
• Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
• Back up important files before we start.

STEP 1
[external image: xlK5Hdb.png] Farbar Recovery Scan Tool (FRST) Scan

• Please download Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
• Right-Click FRST64.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Attach the contents of both logs in your next reply.

STEP 2
[external image: iAdP9bf.png] Malwarebytes Anti-Rootkit (MBAR)

• Please download Malwarebytes Anti-Rootkit and save the file to your Desktop.
• Right-Click MBAR.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the installer.
• Select your Desktop as the location to extract the contents and click OK. The programme should open upon completion.
• Click Next, followed by Update. Upon update completion, click Next.
• Ensure Drivers, Sectors & System are checked and click Scan.
• Note: Do not use your computer during the scan.
• Upon completion:
  • If no malware is found, close the MBAR window.
  • If malware is found, ensure Create Restore Point is checked and click Cleanup. Reboot when prompted.
• Two logs (mbar-log.txt and system-log.txt) will be created. Attach both logs in your next reply. Both logs can be found in the MBAR folder.

======================================================
 

STEP 3
[external image: pfNZP4A.png] Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• FRST.txt
• Addition.txt

Ok. I followed your directions and when I went to download the frst64 program I got a message that told me the program had a bug called WS.Reputation.1 and I had to go around my Norton program to get it to download.  Attached are the files you requested. 

Also the second program MalwarebytesAnti-Rootkit did not find any malware. 

📎Addition.txt📎FRST.txt📎Addition.txt

Hello Mongo25334.

aswMBR found some infected files. Please navigate to your downloads folder, rightclick on the following files and click delete:

• C:\Users\Gerard\Downloads\launchpad-extension (1).exe.0hp040g.partial
• C:\Users\Gerard\Downloads\launchpad-extension (2).exe.3q4013b.partial
• C:\Users\Gerard\Downloads\launchpad-extension.exe.0cqwo2n.partial

You have several programs installed that are potentially unwanted. These programs are not malicious, but they might be on your computer without your consent. Some of them are known to deliver ads, bundle additional software, or have questionable privacy policies.
Please tell me for each of the following programs if you want to keep them:

• Bing
• MusicOasis
• DRV Viewer
• RegWork
• RealUpgrade
• Wildtangent Games
• VideoDownloadConverter
• AVG search provider
• Ask.com search provider
• Amazon search provider
• default-search search provider
• mysearchdial search provider
• mywebsearch search provider

Are you still with me?

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