Computer slow [Solved]

Before I did scan I deleted all files of FRST except program.

I didn't ask you to do that.

Please follow the other instructions and finish up with a new FRST scan.

Satchfan

Let’s clear what we’ve done before with some logs and try again,

Uninstall AdwCleaner

• double click on adwcleaner.exe to run the tool
• click on Uninstall
• confirm with Yes

===================================================

Download & run Delfix

• download Delfix from here to remove many of the tools we've used during the cleaning process.
• ensure “Remove disinfection tools” is checked.

Also place a checkmark next to:

o    Create registry backup
o    Purge system restore

• click the Run button.

You can delete all other logs and programs we’ve used that are on your desktop. Just click on them and press Delete.

===================================================

Download AdwCleaner from here and save it to your desktop.

• run AdwCleaner
• when it has finished, select Clean
• if it asks to reboot, allow the reboot
• on reboot a log will be produced; please attach the content of the log to your next reply.

Please send me the new log,
 

Satchfan

Satchfan,

I could not run any of the programs you indicated.  It takes minutes to open programs or different windows if they do open.  It seems to have been worse since I downloaded BitDefender.  I am not saying that is the cause though.  I finally went to Safe Mode and uninstalled Adw.  I ran Delfix but did not delete the files on desktop.  I tried to do it manually bit would only delete 3 of 12.  I ran Adw and after it ran, I got a blue screen.  On restart, the other programs were deleted but it did not leave a log.  Again the computer was extremely slow and could not open programs except for Chrome.  I opened Safe mode with networking and I am in that now.  I noticed that I typed in yahoo.com and the computer said "waiting for googleads.g.doubleclick.com"

Thanks

GB

Strange that nothing has picked that up.

Let's try a different scan.

Download Combofix from either of the links below, and save it to your desktop.  

Link 1
Link 2

**Note:  It is important that it is saved directly to your desktop**

——————————————————————–
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
——————————————————————–

Double click on ComboFix.exe & follow the prompts.

• when finished, it will produce a report for you
• please post the C:\ComboFix.txt in your next post.

Satchfan

That message in itself is not necessarily an indication that anything is wrong. Let’s try resetting your browsers.

Download zoek.exe again and save it to your Desktop:

Important: Disable your AntiVirus and AntiSpyware programs so they do not interfere with the running of the program.

• on Windows Vista, 7/8, right-click Zoek.exe and select: Run as Administrator
• give it a few seconds to appear
• copy/paste the entire script inside the codebox below into the input field of Zoek:
  

  autoclean;
  emptyalltemp;
  emptyclsid;
  FFdefaults;
  iedefaults;
  chrdefaults;
  

• close any open programs.
• click the Run script button, and wait. It takes a few minutes to run.
• when the tool finishes, the zoek-results.log is opened in Notepad: the log can also be found on the systemdrive, normally C:\
• if a reboot is needed, the log will be opened after the reboot.

Please include the zoek-results.log with the next post and let me know how things are now.

Satchfan

Satchfan,

I could not run Chrome or download zoek in normal startup so I did it in Safe Mode with Networking.  I did not see the log  on desktop but I found 2  files in C drive.  One was  a temp file with nothing in it and this is the other.  I hope it is the one you want.  I can use the computer in normal startup and it is better but still seems sluggish.

Thanks,

GB

That is not the one. If Zoek ran as instructed then the Zoek results log will be located here:

C:\zoek-results.log

How is your computer running now?

I can open it in Normal startup and works better but still slightly sluggish.

Thanks

GB

Glad things are better.

We need to clear up a few stragglers from your last FRST log.


Run Farbar Recovery Scan Tool

Open notepad. Please copy the contents of the code box below and paste it into Notepad.

U5 avchv; C:\Windows\System32\Drivers\avchv.sys [0 2015-07-25] () <==== ATTENTION (zero byte File/Folder)
2015-07-25 05:44 - 2015-07-25 06:00 - 00000000 ____D C:\Users\Sharon\Desktop\FRST-OlderVersion
2015-07-25 02:30 - 2015-07-25 01:56 - 00000000 _____ C:\Windows\system32\Drivers\avchv.sys
C:\Users\Sharon\Desktop\FRST-OlderVersion
C:\Windows\system32\Drivers\avchv.sys
EmptyTemp:

• save the files as fixlist.txt in the same folder as FRST – NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work
  
• run FRST64 then click Fix just once and wait
  
• it will create a log (Fixlog.txt); please post it to your reply.
  

• save it to your Desktop.
• double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• a Notepad document should open automatically called checkup.txt; please post the contents of that document.
  

Satchfan,

 I ran FRST and then it rebooted by itself.  I got message that computer would not work right.  I forgot the exact words and it had me click "close" or to find out more information.  I clicked on the more info one and it took me to a Microsoft site that was selling Office and an OS.  I also clicked close and it closed me out of the program.  I went to Safe Mode with networking and got the log and the other scan.  Here are the logs.

Thanks 

GB

I just saw the logs and I can update the things if you want.  Let me know.

Thanks

GB