Computer slow [Solved]

Hi gbsk

It has been a couple of days since I replied to your request for help with your computer problems.

Please let me know if you are having problems and still need help.

Thanks

Satchfan

I copied the logs.  I did not see an upload buttton.

I didn't ask for them to be "uploaded - copy/paste is fine.

A couple of points before we start.

Farbar Recovery Scan Tool is in your Downloads folder. It’s a good idea to move it to your desktop otherwise future fixes may not work.

• go to your Downloads folder and locate Farbar Recovery Scan Tool
• right click and select Cut
• go to an empty spot on your desktop, right click and select Paste

Farbar Recovery Scan Tool should now be on your desktop.

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I don't see any Service Pack installed for your Vista operating system. Is there a reason for that?

======================

Run Farbar Recovery Scan Tool

Open notepad (Start >All Programs > Accessories > Notepad). Please copy the entire contents of the code box below and paste it into Notepad.

FF NetworkProxy: "http_port", 8555
S4 blbdrive; \SystemRoot\system32\drivers\blbdrive.sys [X]
S3 IpInIp; system32\DRIVERS\ipinip.sys [X]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [X]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [X]
S3 taphss6; system32\DRIVERS\taphss6.sys [X]
Task: {FC86BC9D-A39B-4C5F-A3E6-D9E2CFB5D088} - \OptimusNitro_Start No Task File <==== ATTENTION

NOTE: this script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• save the files as fixlist.txt in the same folder as FRST – NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work
• run FRST then click Fix just once and wait
• it will create a log (Fixlog.txt); please post it to your reply.

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Run Malwarebytes’ Anti-Malware

I noticed that you had MBAM on your system: if you no longer have it, you can download it from here:

• start Malwarebytes-Anti-Malware and update it, (“Update” tab}
• once it is updated, click on “Scan” tab, select Threat Scan, then click Scan.
• when the scan is complete, if no malicious items are found you can close the program
• if malicious items are found be sure that everything is checked and click Quarantine
• when removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
• the log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• copy and paste the contents of that report in your next reply and exit MBAM.

NOTE: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

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Download zoek.exe to your Desktop:

Important: Disable your AntiVirus and AntiSpyware programs, so they do not interfere with the running of Zoek.exe. You can find instructions how to disable your security applications here.

• on Windows Vista, 7/8, right-click Zoek.exe and select: Run as Administrator
• give it a few seconds to appear
• copy/paste the entire script inside the codebox below into the input field of Zoek:

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• close any open programs
• click the Run script button, and wait. It takes a few minutes to run
• when the tool finishes, the zoek-results.log is opened in Notepad: the log can also be found on the systemdrive, normally C:\
• if a reboot is needed, the log will be opened after the reboot.

Logs to include with the next post:

Fixlog.txt
Mbam.txt
zoek-results.log

Can you tell me how your computer is now and tell me what outstanding problems you still have.

Satchfan

Satchfan,

Thanks for your help.  I moved the FRST to the desktop.  The problem is that when some files open up, they do not indicate where I CAN SAVE IT.  

Satchfan,

Thanks for your help.  I moved the FRST to the desktop.  The problem is that when some files open up, they do not indicate where I CAN SAVE IT.  iS THERE A WAY i CAN EFFEICIENTLY JUST SAVE IT TO THE desktop without actually cut and pasting it?  This is my wife's computer.  2-3 years ago my son reinstalled Vista.  I do not know where he got the program.  I guess he did not install the Service Packs.  Is just SP1 missing?  I can install them if you like.  I am confused about combining and naming FRST and script.  It seems like you want me to combine them in a new folder.  What do I call the new folder?  It would not let me name the new folder FRST or fixlist.  I will run the rest of your requests now and send info you require when finished.

Thanks

GB

Satchfan,

There were no threats in MBAM and there was no log for it.  I ran zoek and here is the log for it.   I think the computer is working better.  It is hard to tel since I have different windowns open.  I'll keep you posted.

Thanks

GB

Is just SP1 missing?  I can install them if you like.

Best to wait. I’ll give you that information when we finish here.
 

they do not indicate where I CAN SAVE IT.  iS THERE A WAY i CAN EFFEICIENTLY JUST SAVE IT TO THE desktop

To ensure that all “downloads” are saved to your desktop, you can do the following:

From your logs it would appear that Firefox is the default browser on your computer so let’s set it to save all downloads there:

• click the "Open Menu" button in the upper-right corner
• choose Options
• in the “Downloads” section, click the Browse button
• click on the Desktop folder and then click the "Select Folder" button
• click OK to get out of the Options menu.

What do I call the new folder?  It would not let me name the new folder FRST or fixlist.

If you have moved FRST to the desktop there is no need to create a folder; all you need to do is save the “Fixlist.txt” also to the desktop: that way, they will both be saved in the same place.

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Malwarebytes will have produced a log.

Open Malwarebytes, click on the “Logs” tab then double-click on the last log to open it.

Please copy & paste that in together with Fixlog.txt.

Thanks

Satchfan
 

Well done on working that out but you sent the wrong Farbar log, (which was also incomplete).

I need to see the “fixlog” which will be on your Desktop (Fixlog.txt).

Thanks

That was not what I asked for but what you sent looks good, means that it was done successfully.

Let’s run an online scan to be sure nothing is left. If that’s clear and you have no further problems I’ll send instructions to tidy up.


Run ESET Online Scan

Note: This may take a long time so please be patient.

IMPORTANT Please make sure you uncheck the box next to Remove found threats. Eset will detect anything that looks even slightly suspicious, which could include legitimate program files. If you do not uncheck the box, Eset will automatically remove all suspicious files which could leave some of your software inoperable.

Note: You can use Internet Explorer, FireFox or  Chrome for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Hold down Control and click on the following link to open ESET OnlineScan in a new window.

ESET OnlineScan

• click the Eset online Scanner button
• for alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  

  
  o    click on esetinstaller.exe to download the ESET Smart Installer. Save it to your desktop.
  o    double click on the Eset installer icon on your desktop.
   

• check Yes, I accept the Terms of Use
• click the Start button
• accept any security warnings from your browser
• check Enable detection of potentially unwanted applications
• click Advanced settings and select the following:
  

  
  o    scan archives
  o    scan for potentially unsafe applications
  o    enable Anti-Stealth technology

  
  Note: Do not check Remove found threats
   

• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• when the scan completes, push List of found threats
• push Export to Text file and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  
  

  
  Note - if ESET doesn't find any threats, no report will be created.

• push the back button.
• push Finish

When the scan is complete:

If no threats were found:
 

o    put a checkmark in "Uninstall application on close"
o    close program
o    report to me that nothing was found

If threats were found:

o    click on "list of threats found"
o    click on "export to text file" and save it as ESET results and save to the desktop
o    Click on back
o    put a checkmark in "Uninstall application on close"
o    click on finish
o    close program
o    copy and paste the report here.

Thanks

Satchfan

We’ll clear up what was found by the scan and then I’d like one last look.

==============================================

Please copy all text in the code box below and paste it into Notepad:

@echo off
del /f /s /q "C:\Program Files\HP OFFICEJET 6210 Driver Utility\driverlib.dll”
del /f /s /q "C:\Users\Sharon\Downloads\ccsetup507 (1).exe”
del /f /s /q "C:\Users\Sharon\Downloads\ccsetup507.exe”
del /f /s /q "C:\Users\Sharon\Downloads\FreemakeVideoDownloader_3.5.0.7.exe”
del /f /s /q "C:\Users\Sharon\Downloads\hp-officejet-6210-driver-utility.exe”
del /f /s /q "C:\Users\Sharon\Downloads\HSS-3.42-install-e-680-plain.exe”
del /f /s /q "C:\Users\Sharon\Downloads\OptimusNitroSetup.exe”
del /f /s /q "C:\Users\Sharon\Downloads\youtube_downloader_hd_setup.exe”
del %0

• save the Notepad file to your desktop and name it delfiles.bat
• save type as "All Files"
• on your desktop, double-click on delfiles.bat to run it, (a black CMD window will flash, then disappear - this is normal).

The files/folders, if found, will have been deleted and the "delfile.bat" file will also be deleted.


Please run FRST again and send the new log.

Thanks

Satchfan