Computer slow [Solved]

Satchfan,

I told you before AVG keeps on deleting FRST.  I disabled AVG again and downloaded FRST from your directions.  It downloaded but when I click on save for the desktop, it does not save.  I did this a few times.  Then I tried downloading it fom someplace else and it was not the same thing.  Is there another site I can download it from?

Thanks
GB

AVG cannot "delete" FRST.

I suggest that you uninstall AVG for the moment if it's interfering and follow the instructions to send a new log, otherwise I won't be able to reassure you that your computer is clean.

I have to go now.  I will do as you say.  However, I installed FRST 3 times when AVG was on.  All 3 times after I had FRST on the desktop, I got popups from AVG saying it was potential malware.  and then it disappeared all 3 times from the desktop.  yesterday, you told me to run it again.  I AVG was disabled and no popup.  I downloaded it and then clicked on to download it on the desktop.  I tried it 3 times and nothing happened.

I;ll finish when I return.

Thank

I am travelling today, (I'm away dog-sitting at my sister's for a week) so any reply will be a bit delayed but I'll respond as soon as I can.

Satchfan

Satchfan

i GET A MESSAGE WHEN i TRY TO RUN frst THAT IT IS NOT A 

i GET A MESSAGE WHEN i TRY TO RUN frst THAT IT IS NOT A VALID COPY..  i HOPE YOUR TRIP WAS SAFE.

tHANKS

gb

Ignore the message and allow it to run - it is a safe file.

It won't install.

GB

If you haven't yet uninstalled AVG please do so but don't use the Internet for anything other than following instructions as your computer will be unprotected.

Download the FRST 64-bit version from here, then right-click on it and choose to "Run as Administrator".
 

Satchfan,

I was using the 32 bit FRST before.  I was able to download and install the 64 bit version.  I got a message error when I tried to run it.  Probably because it was not for this one.  I was able to download the 32 bit version. I tried multiple times to install it but when I click, it just disappeared and did not install.  I don't think it has anything to do with AVG this time.  AVG deleted it after it was installed on the desktop. 

Thanks

GB

If you haven't yet uninstalled AVG please do so

 

FRST is on your desktop according to your log.

Have you installed One System Care?

Run AVG removal tool

There are still some remnants of AVG on your computer even after the uninstall so please download and run AVG Removal Tool from here.

===================================================

Run Farbar Recovery Scan Tool

Open notepad. Please copy the contents of the code box below and paste it into Notepad.

() C:\Program Files\user extensions\Client.exe
SearchScopes: HKU\S-1-5-21-1992874582-3349113656-4066416677-1001 -> {012E1000-F331-11DB-8314-0800200C9A66} URL = http://www.google.co…q={searchTerms}
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -  No File
S4 blbdrive; \SystemRoot\system32\drivers\blbdrive.sys [X]
S3 IpInIp; system32\DRIVERS\ipinip.sys [X]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [X]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [X]
S3 taphss6; system32\DRIVERS\taphss6.sys [X]
2015-07-18 10:36 - 2015-07-18 10:36 - 00000000 ____D C:\Users\Sharon\AppData\Roaming\One System Care
2015-07-18 10:32 - 2015-07-20 11:00 - 00000266 _____ C:\Windows\Tasks\One System CarePeriod.job
2015-07-18 10:32 - 2015-07-19 04:17 - 00000000 ____D C:\Program Files\gmsd_us_021010034
2015-07-18 10:32 - 2015-07-18 10:33 - 00000000 ____D C:\Users\Sharon\AppData\Local\gmsd_us_021010034
2015-07-18 10:32 - 2014-08-18 11:51 - 00660792 _____ (VoiceFive, Inc.) C:\Windows\system32\pmls.dll
2015-07-18 10:31 - 2015-07-19 04:17 - 00000000 ____D C:\Program Files\OneSystemCare
2015-07-18 10:31 - 2015-07-18 10:32 - 00000000 ____D C:\Program Files\PremierOpinion
2015-07-18 10:31 - 2015-07-18 10:31 - 00000064 _____ C:\Users\Sharon\AppData\Local\b74278e376736ee8626f0d56a9de8c47
2015-07-18 10:31 - 2015-07-18 10:31 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\One System Care
C:\Users\Sharon\AppData\Roaming\One System Care
C:\Windows\Tasks\One System CarePeriod.job
C:\Program Files\gmsd_us_021010034
C:\Users\Sharon\AppData\Local\gmsd_us_021010034
C:\Windows\system32\pmls.dll
C:\Program Files\OneSystemCare
C:\Program Files\PremierOpinion
C:\Users\Sharon\AppData\Local\b74278e376736ee8626f0d56a9de8c47
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\One System Care
C:\Program Files\user extensions\Client.exe
RemoveProxy:
CMD: ipconfig /flushdns
CMD: bitsadmin /reset /allusers
EmptyTemp:

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• save the files as fixlist.txt in the same folder as FRST – NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work
• run FRST64 then click Fix just once and wait
• it will create a log (Fixlog.txt); please post it to your reply.

Please also run FRST again, make sure “Addition.txt” is also checkmarked before you hit “Scan” and send the new log.

Can you also answer my previous question about One System Care and tell me what problems remain.

Thanks

Satchfan