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how can I get my real profile back?

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Post #1

windows is loading from a temporary profile.

how do I get my real profile back?

 

Log files:

Windows 7 on 64 bit Lenovo ThinkPad W520

 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 13-05-2015 01
Ran by [removed] (administrator) on GW-WORK on 13-05-2015 22:14:18
Running from C:\Windows\System32\config\systemprofile\Desktop
[removed] Platform: Windows 7 Professional Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: IE)
Boot Mode: Safe Mode (minimal)
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo…very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

 

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\.DEFAULT -> DefaultScope {38180ADD-44C1-4751-8F3D-47BF07B15D86} URL = http://search.yahoo….&p={searchTerms}
SearchScopes: HKU\.DEFAULT -> {38180ADD-44C1-4751-8F3D-47BF07B15D86} URL = http://search.yahoo….&p={searchTerms}
SearchScopes: HKU\.DEFAULT -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =
BHO: ExplorerWnd Helper -> {10921475-03CE-4E04-90CE-E2E7EF20C814} -> C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallExplorer64.dll [2015-03-14] (IObit)
BHO: No Name -> {4F524A2D-5637-4300-76A7-7A786E7484D7} ->  No File
BHO: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL [2013-12-19] (Microsoft Corporation)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2010-09-21] (Microsoft Corp.)
BHO: Skype add-on for Internet Explorer -> {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} -> C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll [2013-03-19] (Skype Technologies S.A.)
BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)
BHO: Symantec VIP Access Add-On -> {C63CD127-A1CB-4D49-A4F7-D6F88A917BE6} -> C:\Program Files (x86)\Symantec\VIP Access Client\64bit\VIPAddOnForIE64.dll [2011-06-30] (Symantec Corporation)
BHO-x32: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL [2013-12-19] (Microsoft Corporation)
BHO-x32: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre1.8.0_31\bin\ssv.dll [2015-02-09] (Oracle Corporation)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2010-09-21] (Microsoft Corp.)
BHO-x32: AVG Web TuneUp -> {95B7759C-8C7F-4BF1-B163-73684A933233} -> C:\Program Files (x86)\AVG Web TuneUp\4.1.0.411\AVG Web TuneUp.dll [2015-05-07] (AVG)
BHO-x32: Ads Removal -> {9D974C8C-6D92-44FB-BEAF-B45A1C0CF17F} -> C:\Program Files (x86)\IObit\IObit Malware Fighter\adsremoval\IE\Adblock.dll [2014-06-11] (Adblock)
BHO-x32: Skype Browser Helper -> {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} -> C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll [2013-03-19] (Skype Technologies S.A.)
BHO-x32: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)
BHO-x32: Advanced SystemCare Surfing Protection -> {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} -> C:\Program Files (x86)\IObit\Surfing Protection\BrowerProtect\ASCPlugin_Protection.dll [2014-10-17] (IObit)
BHO-x32: Symantec VIP Access Add-On -> {C63CD127-A1CB-4D49-A4F7-D6F88A917BE6} -> C:\Program Files (x86)\Symantec\VIP Access Client\VIPAddOnForIE.dll [2011-06-30] (Symantec Corporation)
BHO-x32: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre1.8.0_31\bin\jp2ssv.dll [2015-02-09] (Oracle Corporation)
DPF: HKLM-x32 {0E5F0222-96B9-11D3-8997-00104BD12D94} http://www.pcpitstop…t/PCPitStop.CAB
DPF: HKLM-x32 {AB6633A8-60A9-4F5D-B66C-ABE268CC3227} https://www.solidwor…dimdownload.cab
Tcpip\Parameters: [DhcpNameServer] 75.75.75.75 75.75.76.76

FireFox:
========
FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF64_15_0_0_223.dll [2014-11-22] ()
FF Plugin: @java.com/DTPlugin,version=10.10.2 -> C:\Windows\system32\npDeployJava1.dll [2013-01-06] (Oracle Corporation)
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll [2014-05-13] ( Microsoft Corporation)
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~1\MICROS~3\Office14\NPAUTHZ.DLL [2010-01-09] (Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_223.dll [2014-11-22] ()
FF Plugin-x32: @avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin -> C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\18.4.0\\npsitesafety.dll No File
FF Plugin-x32: @java.com/DTPlugin,version=11.31.2 -> C:\Program Files (x86)\Java\jre1.8.0_31\bin\dtplugin\npDeployJava1.dll [2015-02-09] (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=11.31.2 -> C:\Program Files (x86)\Java\jre1.8.0_31\bin\plugin2\npjp2.dll [2015-02-09] (Oracle Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll [2014-05-13] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~2\MICROS~3\Office14\NPAUTHZ.DLL [2010-01-09] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL [2010-03-24] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2010-11-10] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3508.1109 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2010-11-10] (Microsoft Corporation)
FF Plugin-x32: @nvidia.com/3DVision -> C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll [2013-10-28] (NVIDIA Corporation)
FF Plugin-x32: @nvidia.com/3DVisionStreaming -> C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll [2013-10-28] (NVIDIA Corporation)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll [2014-12-03] (Adobe Systems Inc.)
aswMBR version 1.0.1.2252 Copyright© 2014 AVAST Software
Run date: 2015-05-13 22:41:47
—————————–
22:41:47.155    OS Version: Windows x64 6.1.7601 Service Pack 1
22:41:47.155    Number of processors: 8 586 0x2A07
22:41:47.171    ComputerName: GW-WORK  UserName: GW
22:41:48.263    Initialze error C0000034 - driver not loaded
22:49:07.107    Service scanning
22:49:25.609    Modules scanning
22:49:25.624    Disk 0 trace - called modules:
22:49:25.624   
22:49:25.624    Scan finished successfully
22:50:14.312    The log file has been saved successfully to "D:\aswMBR_log.txt"

FF HKLM-x32\…\Firefox\Extensions: [[removed]] - C:\Program Files (x86)\Symantec\VIP Access Client
FF Extension: Symantec VIP Access Add-On - C:\Program Files (x86)\Symantec\VIP Access Client [2012-05-10]

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== Files in the root of some directories =======

2014-02-17 19:35 - 2014-02-17 19:35 - 0000952 ___SH () C:\ProgramData\KGyGaAvL.sys

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2015-05-04 21:15

==================== End Of Log ============================

 

Post #2

One possibility:

 

Before doing any of the following, make a backup of your registry. I suggest you install ERUNT to do this.

Your files are still there. Sounds like your user profile has lost it's connection with where it's data is stored. If you are comfortable with using regedit, try this by booting to Safe Mode by pressing F8 during boot. Login as Administrator, no password.

The key is a registry hack that redirects Windows back to the ProfileImagePath of the original profile.

Click on Start then Run. type regedit and press Enter or click OK.

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

Once there, you will see the SID's listed for all of the profiles on the machine. Something like this:
 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-2734701773-3490380084-605924724-1001
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-2734701773-3490380084-605924724-1004
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-2734701773-3490380084-605924724-500


On my system, my profile is under the one that ends in 1001, yours may be different, check them all.

Within the Key for each SID there is an entry called "ProfileImagePath" that will look like

ProfileImagePath REG_EXPAND_SZ C:\Users\UserName…

Scroll through the SID's until you find the one with the screwy name, like

%SystemDrive%\Documents and Settings\youruserid.2

This is just an example, could be something else weird.

Just edit the Key to remove the ".2", and it will point the user back to their old profile…

 

Post #3

That worked. I'm able to log in normally and my desktop & settings appear to be as they were.

 

What's the most likely cause of this? Something I'm probably going to do again? 

 

Thank you

Post #4

My guess is powering off the computer by holding in the Power Button rather than allowing it to shutdown normally.

 

Glad that helped.

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