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Spyware / Malware / Virus Removal

everything is slow and freezes up. every...thing! [Closed]

2 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1

this acer laptop is slow at starting up. takes up to a minute for anything to open. right click window takes forever to pop up. internet browsers freeze. you name it, it is slooooow on this thing. I started a clean up from the site last year but never got to finish up. please help. Thank you!

Post #2

:welcome:

 

Lets see whats going on

 

 
[external image: 1QYkxTZ.jpg] Please download aswMBR to your desktop.
 
  • Double click the aswMBR icon to run it.
  • Click the Scan button to start scan.
  • If you are asked to update the Avast Virus database please allow it to do so.
  • When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
    •  
    I just want to see the report….Please Do Not Fix Anything
     
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    Please download Farbar Recovery Scan Tool and save it to your desktop.
     
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
     
    How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
    A simple way to check your system: Start –> Computer (right click) –> Properties
     
    [external image: FRST_zps5d956a1a.jpg]
     
     
    • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
    • Please make sure All Users is checked
    • Just keep the defaults as in the picture checkmarked
    • Press Scan button.
    • It will produce a log called FRST.txt in the same directory the tool is run from.
    • Please copy and paste log back here.
    • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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