Linksys tech says computer full of malware and viruses & putting a

I am logging on here with my old Win XP computer which is the one our Linksys router and cable internet box are plugged into.  The laptops I use are on wifi through the same router and cable box.

This problem started with our internet going down multiple times per day and this has been an ongoing problem for around 6 months but it suddenly escalated to around every 5 minutes.  The Linksys router is around 10 years old.   My son got kicked out of most of his games on Xbox Live so many times,  he called them because he couldn't get back into his account.

My son had ports set up in the router so he could play the games on Xbox Live. When he called them,  the tech had him reset the router to factory settings and delete his profile on the website.

He could not get back on and Xbox Live told him he was going to have to call Linksys to have them redo the path?? or open the correct ports in order for him to log back into Xbox Live.

He called them tonight and the tech at Linksys requested permission to log into my Win XP computer.   My son gave him permission to do so.

At that time,  the tech then began going through my desktop and told my son this computer has many issues, including bank statements (true),viruses, trojans, malware and told my son he was going to clean out my computer,  change the settings,  delete things that should not be on here and basically take over the computer.

Then he requested my son to go to my laptop and enter a cmd prompt and search for errors on that computer.   Apparently he had already done that with this XP desktop  and was showing my son all kinds of errors and corrupt files and maybe the names of the infections he said were in the computer.

My son was becoming more and more alarmed at what this guy was doing and finally refused to let him proceed, further.

This tech told my son that this Win XP computer is acting as the server for all devices in the household and because of all the viruses, etc,  that is why we are getting disconnected from the internet.  He said it was not the router, nor the cable box.

If that were true, then this problem would have been happening all along, not just now.  And that is not what Xbox Live told my son, either.  The problem is really supposed to be the ports and if my son could just open them, again, he could get back into the games he plays.   However, this would not fix the connection problem which I really feel has nothing to do with the above, anyway.

I just ran a new version of Malwarebytes and am including that log. I have Avira on here but it will not work.  Your techs have tried to direct me with various programs that should delete it but it will not delete.  So I am stuck with a non-working antivirus program at this time, on this computer.

I am sorry this is so long but I felt it was very important to tell you what kinds of crazy things have been going on, here, with the computer,  the router, cable box,  connection and now this tech who was looking around at everything in my computer.

Here is the log.

Thank you!

Lets run a few scans and see whats going on, lets run these scans on the XP system, are you experiencing any problems on your laptops ?  I guess you know by now that Microsoft discontinued all support for XP, it went the way of Windows 95 and 98, you can still use XP, but without the windows updates that have been discontinued your leaving your system open to infections.

Good Morning

Nothing really jumping out at me malwarewise, lets do this