1 min read
Go to the Spyware / Malware / Virus Removal forum, read the info there and follow the posted directions. Once you receive a clean bill of health, come back here if you have any additional questions or concerns or it turns out not to be a malware problem.
Please be patient as that is a very busy area. If you do not receive a response in 3 days, post a message here: What To Do If You Have No Response In 3 Days?
Do not reply to your post there as the malware folks look for posts with no replies first.
How about using Malwarebytes or SpyHunter? Have you tried these tools?
Emily, all malware support is done in the forum I linked to. No support outside that forum is allowed.
Both tools you mentioned are good but this needs to be handled over in the othr forum.
It's just the rules of this place 
Thanks Rich, good catch
Here's the link to Chad's topic over in the Virus and Spyware removal forum
http://forums.whatthetech.com/index.php?showtopic=128929
He's being helped there by Ken
Regards
paws