I am at my wits end and hope you all can help. My coworker came to me yesterday and stated she was having issues connecting and could I look at her computer. Everytime you clicked on one of the browsers it would just spin and time out.
I brought it home last night and looked it over. She did not have any anti malware programs on so I thought simple, she must have some malware, I will install malwarebytes and clean up the machine.
Her machine is:
HP Windows 8 machine
AMD E-300 APU with Radeon
64 bit operating system
no touch screen
I was able to install malwarebytes via flash drive and it updated via my wifi and ran it. Found almost 500 threats. Nothing on virus scan.(After it cleaned 2 threats previously ~~ per coworker. I did not at this point see reason to run it after the other scan.)
Rebooted and tried to go online. Now instead of the spinning and timing out I get proxy errors on both Chrome and IE. She has no other browsers installed.
I noticed some windows updates were needed and was able to get them installed without browsers but still the proxy errors existed. I went into settings on both and went to LAN and tried to uncheck the use proxy box but it would not stay. So I assumed more malware.
There are also a couple of items that the HP Assistant states need updating I was able to download (so it looked per screen) but apparently failed on install because all 3 are still showing after numeros attempts.
HP System Event Utility
Qualcomm Atheros AR9000 Series Wireless LAN Driver for Microsoft Windows
Cyberlink MediaSuite 10-desktop
Reran malwarebytes, came back clean. Installed and ran Malwarebytes anti root kit came back clean.
I have not been able to run or uninstall AVG even with removal tool.
I ran rogue killer and reset proxy.
I have turned off (who knew you couldn't uninstall IE in Windows 8?) and uninstalled Chrome.
Rebooted and turned IE back on. Still proxy errors.
I installed HJT and ran it but it flashed a msg about hosts and then would not let me save a log to notepad when it was done. I was also unsuccessful in trying to highlight and copy and paste it into notepad.
Every time I check the wireless settings it states I am connected to the internet. All other machines, tablets and phones in house are fine in connections and browsing etc...
So here I am coming to you with no logs and a huge amount of frustration at my inexperience with Windows 8 hoping that someone will be able to provide me some hope in what my next steps would be.
Thanking you in advance......