What's still to do, as I am going to be away now until Tuesday - will the post stay open until then, or do I need to post a message via my mobile just to keep it open?
D:\Documents and Settings\All Users\Documents\Server\hlp.dat
Delete this file!
Then we can do the cleanup - if you are facing any issues, report that immediately.
Delete junk with adwCleaner
Please download AdwCleaner to your desktop.
Run adwcleaner.exe
Hit Scan and wait for the scan to finish.
Confirm the message but don´t uncheck anything.
Hit Clean
When the run is finished, it will open up a text file
Please post its contents within your next reply
You´ll find the log file at C:\AdwCleaner[S1].txt also
Delete junk with JRT
[external image: thisisujrt.gif] Please download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.
SecurityCheck
Reboot your system before starting!
Please download SecurityCheck: LINK1LINK2
Save it to your desktop, start it and follow the instructions in the window.
After the scan finished the (checkup.txt) will open. Copy its content to your thread.
# AdwCleaner v3.214 - Report created 30/06/2014 at 22:05:35
# Updated 29/06/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Dave - 43C23ECBA36044F
# Running from : D:\Documents and Settings\Dave.43C23ECBA36044F\Desktop\adwcleaner_3.214.exe
# Option : Clean
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Microsoft Windows XP x86
Ran by [removed] on 30/06/2014 at 22:15:34.14
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~ Services
~~~ Registry Values
~~~ Registry Keys
~~~ Files
~~~ Folders
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 30/06/2014 at 22:22:07.37
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I'm having trouble downloading SecurityCheck: PC reporting that it is unable to copy file to folder (Desktop) and each time I try, my Internet Security reports it has quarantined a Trojan. Shall I run instead of saving or turn off Internet Security?
Results of screen317's Security Check version 0.99.85
Windows XP Service Pack 3 x86
Internet Explorer 8 ``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
McAfee Anti-Virus and Anti-Spyware
Antivirus up to date! (On Access scanning disabled!) `````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java(TM) 6 Update 31 Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Adobe Reader 10.1.10 Adobe Reader out of Date! ````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe `````````````````System Health check`````````````````
Total Fragmentation on Drive D:: 2% ````````````````````End of Log``````````````````````
Your Java runtime environment is outdated. We will fix this.
Get the actual JRE from here
Save jxpiinstall.exe to your desktop
Close all running programs, especially your browser(s)
Run jxpiinstall.exe. This will download the newest JRE installer and install the software
when finished, go to
Start–>control panel–>add/remove programs and remove all older Java versions. (if existing)
When finished, reboot your computer.
After the reboot
Open control panel again and click the java symbol.
Click Settings under Temporary Internet Files.
The Temporary Files Settings dialog box appears.
Click Delete Files.
The Delete Temporary Files dialog box appears
Click OK on Delete Temporary Files window.
Click OK again.
Adobe Flash Player out of date
Your Adobe flash player is outdated. We will fix this.
Get the actual player from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
Click upon Start–>control panel–>add/remove programs.
Search for and remove any older reader versions.
Adobe Reader out of date
Your Adobe Reader is outdated. We will fix this.
Get the actual software from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
Run setup and follow the instructions.
Click upon Start–>control panel–>add/remove programs.
Search for and remove any older reader versions.
Uninstall our tools using delfix
Please follow these steps in order:
In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
In any case please download delfix to your desktop.
Close all other programms and start delfix.
Please check all the boxes and run the tool.
delfix will now delete all found traces of our removal process
If there is still something left please delete it manualy.
Delete System Restore Points
To ensure your System Restore Points are free of malware, we will delete all of them but the most recent or create a new one.
On Windows Vista: Please follow these instructions to delete all but the most common System Protection Restore Points. On Windows 7/8: Please follow these instructions to delete all but the most common System Protection Restore Points. On Windows XP: Please follow these instructions to delete all but the most common System Protection Restore Points.
Recommendations: How to protect yourself
System Updates
Please ensure to have automatic updates activated in your control panel.
For further information and a tutorial, see this Microsoft Support article.
Protection
What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.
It will filter unwanted advertising out of the website´s content.
To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
In addition, before accessing a dangerous classified web site, a warning screen is displayed.
Up to date Software
Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:
Secunia Personal Software Inspector - checks if your software has updates available.
SecurityCheck (by screen317) - scans your computer for most vulnerable outdated software.
Mozilla: Check your plugins - The webpage will tell you if you have outdated plugins running in your Firefox browser.
Backup
Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system.
Behaviour
The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help if you aren´t careful enough.
While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.
Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.
When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.
They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
