4 replies to this topic

[Peter1]

Where can I go to have a log file created and analyzed in the attempt to remove malware?

Edited by Peter1, 03 June 2014 - 12:35 PM.

[OCD]

Hi Peter1,
 

Where can I go to have a log file created and analyzed in the attempt to remove malware?

Right here Peter1. Just follow the instructions below and we can get started.

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My name is OCD. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

• I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for the issues on this machine.
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.
• Copy and Paste logs directly into the reply window. DO NOT attach the logs unless specifically instructed to do so.

IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.

Please stay with this topic until I let you know that your system appears to be "All Clear"

Important: All tools MUST be run from the Desktop.

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Security Check

Download Security Check by screen317 from here or here.

• Save it to your Desktop.
  • Windows XP : Double click on the icon to run it.
  • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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aswMBR

Download aswMBR.exe and save it to your desktop.

• • Windows XP : Double click on the icon to run it.
  • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
• When asked if you want to download Avast's virus definitions please select Yes.
• Click Scan
• Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
• You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.

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Download Farbar Recovery Scan Tool and save to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click and select "Run as Administrator" to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply

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In your next post please provide the following:

• checkup.txt
• aswMBR.txt
• attach MBR.zip
• FRST.txt
• Addition.txt

[Peter1]

Hello

OCD.

I was asking when I had an issue I could not clear up. I since have taken care of it.

I have made your page a favorite and am sure I will be back.

 

Incidentally, I found a 768 MB file which I am sure I do not need so I placed a 9 after it and after a period of about 3 weeks will delete it as I don't think It will affect my system.

 

Thank you for letting me know you are here and I'll be back for analysis when I have a problem again.

Peter

 

I noticed you list OS's up to 8 and I have 8.1. I hope you work on this also.

Edited by Peter1, 08 June 2014 - 06:46 AM.

[OCD]

Hi Peter1,
 

I noticed you list OS's up to 8 and I have 8.1. I hope you work on this also.

Yes, all release version of Windows.

[OCD]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.