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new computer popups wont go away---will fix everything--comp slow driv


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2 replies to this topic

#1 TheMendicino kid

TheMendicino kid

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Posted 27 April 2014 - 07:20 PM

  I just bought this comp  Lenovo K450 windows 8.1

I started setting it up and it was fine till 2 days later I transfered some files from my old comp which operated fine and reinstalled some programs I had on my old one. All of a sudden I had these pop[ ups telling me My comp was slow and needed new software and told me to download this and that and would not stop. I ran a malware byte program and it found several pieces of malware and quarrantined them, and all was fine for a day till I downloaded another program I had used from Cnet and all that junk was back. This is a new computer and I dont need any thing like that junk, Its driving me crazy. Can anyone please help or direct me to someone ore something that can help.

 

Thank You in advance for any help!

 

                                                                      M


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#2 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 03 May 2014 - 07:33 PM

Hi TheMendicino kid,

Sorry for the delay in responding. If you still require assistance please follow the instructions below.

=========================

My name is OCD. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
  • Copy and Paste logs directly into the reply window. DO NOT attach the logs unless specifically instructed to do so.

IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.

Please stay with this topic until I let you know that your system appears to be "All Clear"

Important: All tools MUST be run from the Desktop.

=========================

bullseye_zpse9eaf36e.gif Security Check

Download Security Check by screen317 from here or here.

  • Save it to your Desktop.
    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=========================

bullseye_zpse9eaf36e.gif aswMBR

Download aswMBR.exe and save it to your desktop.

    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click Scan
  • Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.

=========================
bullseye_zpse9eaf36e.gif Download Farbar Recovery Scan Tool and save to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click and select "Run as Administrator" to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply

=========================

In your next post please provide the following:


  • checkup.txt
  • aswMBR.txt
  • attach MBR.zip
  • FRST.txt
  • Addition.txt

OCD

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Member of UNITE

Threads will be closed if no response after 5 days








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#3 OCD

OCD

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  • Malware Team
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Posted 05 May 2014 - 09:08 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.
OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








If you are satisfied with the help you have received, please consider making a donation.

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