I have followed the steps at http://www.selectrealsecurity.com/malware-removal-guide but when I try to open Norton security suite it does nothing. I am guessing that the virus is blocking it or something. What should I do?
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Hello there, MajesticLlama
I'm Conspire, I'll be glad to help you with your computer problems.
Please observe these rules while we work:
Read the entire procedure
It is important to perform ALL actions in sequence.
If you don't know, stop and ask! Don't keep going on.
Please reply to this thread. Do not start a new topic.
Stick with me till you're given the all clear.
Remember, absence of symptoms does not mean the infection is all gone.
Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.
IMPORTANT NOTE : Please do not delete anything unless instructed to. Remember to backup all your important data(if possible) before moving on.
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Can you tell me what are the problems you've experienced so far apart from Norton doesn't open as intended?
