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Help fixing Fake App Attach: Misleading Application File Download 3 pl

Norton pop up fake app attach

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3 replies to this topic

#1 Reeeeaw

Reeeeaw

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Posted 04 February 2014 - 01:49 AM

"I have a sime problem with fake app attach: misleading application file download 3 that was posted/resolved earlier this month. Mozilla keeps crashing regardless of what website I'm on, but so far chrome seems to be unaffected.

Should follow the same steps as was in the Jan 3 thread about this same virus? I have limited computer knowledge and would really appreciate simple DIY steps and/or someone to walk me through how to fix it. Many thanks!!!"

I am experiencing the same problems with my computer, and as the previous user above mentioned I also have limited knowledge. Thank you so much for your time!!

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#2 Jo*

Jo*

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Posted 04 February 2014 - 03:16 AM

***



:welcome:

Hello Reeeeaw,

my name is Jo and I will help you with your computer problems.



Please follow these guidelines:
  • Logs can take a while to research, so please be patient.
  • Read and follow the instructions in the sequence they are posted.
  • print or copy & save instructions.
  • back up all your private data / important files on another (external) drive before using our tools.
  • Do not install / uninstall any applications, unless otherwise instructed.
  • Use only that tools you have been instructed to use.
  • Copy and Paste the log files inside your post, unless otherwise instructed.
  • Ask for clarification, if you have any questions.
  • Stay with this topic til you get the all clean post.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

***


1. Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    Vista / Windows 7/8 users right-click and select Run As Administrator.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

***


2. Please download Malwarebytes Anti-Rootkit and save it to your desktop.
  • Be sure to print out and follow the instructions provided on that same page.
  • Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using.
  • Scan your system for malware
With some infections, you may see two messages boxes.
  • 'Could not load protection driver'. Click 'OK'.
  • 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.
  • If malware is found - do not press the Clean up button, please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
  • If there is no malware found, please let me know as well.

***


3. Download OTL to your desktop.
  • Double click on the icon to run it.
    Vista / Windows 7/8 users right-click and select Run As Administrator.
  • Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
    Note: These logs can be located in the OTL folder on your C:\ drive if they fail to open automatically.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.

  • ***


Graduate of the WTT Classroom
Cheers,
Jo

#3 Jo*

Jo*

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  • Malware Team
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Posted 06 February 2014 - 01:12 AM

still need help?


Graduate of the WTT Classroom
Cheers,
Jo

#4 Jo*

Jo*

    SuperMember

  • Malware Team
  • 1,197 posts

Posted 08 February 2014 - 05:32 PM

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic
Graduate of the WTT Classroom
Cheers,
Jo

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