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Spyware / Malware / Virus Removal

Laptop will not boot to normal mode, does boot to safe mode [Solved]

15 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1

Hi,

 

My nephew's lap top hangs while attempting to do a normal boot (hangs at the "Starting Windows" screen)

 

It does correctly boot into safe mode with networking and I can access the internet.

 

Since I can only boot to safe mode, I will await instructions on which program I should run first.

 

Thank you.

 

 

Post #2

Hi maldini,

  :welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
 

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

 

 

Go ahead and try to get a log in safe mode:

 

Please download DDS by sUBs from one of the following links and save it to your desktop.

    • DDS.scr
    • DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments,  attach.txt will open in a second window.
  • Save both reports to your desktop.

—————————————————

  • Post the contents of the DDS.txt and the Attach.txt reports in your next reply

 

Post #3

Hi Tom,

 

Thank you for engaging on this problem.  Here are the two logs

 

============================

 

DDS (Ver_2012-11-20.01) - NTFS_x86 NETWORK
Internet Explorer: 10.0.9200.16537
Run by [removed] at 18:32:12 on 2014-01-04
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3054.2582 [GMT -5:00]
.
AV: McAfee VirusScan Enterprise *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee VirusScan Enterprise Antispyware Module *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\mfevtps.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\WmiPrvSE.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.com/
uWindows: Run = c:\users\t61p\appdata\local\mobile~1\MOBILE~1.COM
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20111004203608.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_4_402_287_ActiveX.exe -update activex
uPolicies-Explorer: NoDrives = dword:0
uPolicies-Explorer: HideSCAHealth = dword:1
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{49816BA3-5BA2-46F3-9D3D-6F846FB975D1} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{49816BA3-5BA2-46F3-9D3D-6F846FB975D1}\05A5031533 : DHCPNameServer = 192.168.1.1 [removed]
TCP: Interfaces\{49816BA3-5BA2-46F3-9D3D-6F846FB975D1}\2457E6368623 : DHCPNameServer = 10.0.0.1
TCP: Interfaces\{49816BA3-5BA2-46F3-9D3D-6F846FB975D1}\5473F43533 : DHCPNameServer = 192.168.1.1 [removed]
TCP: Interfaces\{49816BA3-5BA2-46F3-9D3D-6F846FB975D1}\E40535D27457563747 : DHCPNameServer = [removed] [removed]
TCP: Interfaces\{4B0B445B-86E4-4CDD-8183-13D88700B587} : DHCPNameServer = 10.0.0.1
SSODL: WebCheck -
SSODL: MobileOptionPack -
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-10-4 436728]
R0 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2011-10-4 162928]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-10-4 145936]
R3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-6-23 9968]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-6-23 72944]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2011-1-12 120128]
S2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2011-10-4 159320]
S2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\VsTskMgr.exe [2011-1-12 209760]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2011-10-4 171296]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2011-10-4 58456]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-10-4 85152]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-6-23 7408]
S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-8-26 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-8-26 1343400]
S4 NVIDIA Performance Driver Service;NVIDIA Performance Driver Service;c:\program files\nvidia corporation\performance drivers\nvPDsvc.exe [2009-7-19 4446752]
.
=============== Created Last 30 ================
.
.
==================== Find3M  ====================
.
.
============= FINISH: 18:33:35.10 ===============

==================================================================================================

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 8/26/2011 11:00:55 AM
System Uptime: 1/2/2014 11:24:23 AM (55 hours ago)
.
Motherboard: LENOVO |  | 64606XG
Processor: Intel(R) Core(TM)2 Duo CPU     T7500  @ 2.20GHz | None | 2194/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 233 GiB total, 167.409 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Security Processor Loader Driver
Device ID: ROOT\LEGACY_SPLDR\0000
Manufacturer:
Name: Security Processor Loader Driver
PNP Device ID: ROOT\LEGACY_SPLDR\0000
Service: spldr
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
 Update for Microsoft Office 2007 (KB2508958)
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.4)
Java Auto Updater
Java(TM) 6 Update 31
Malwarebytes Anti-Malware version 1.75.0.1300
McAfee Agent
McAfee VirusScan Enterprise
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office PowerPoint 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
NVIDIA Drivers
NVIDIA nView Desktop Manager
NVIDIA Performance Drivers
PVSonyDll
RICOH R5U8xx Media Driver ver.3.64.02
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
SUPERAntiSpyware Free Edition
ThinkPad Modem
ThinkPad Power Management Driver
ThinkPad UltraNav Driver
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
.
==== Event Viewer Messages From Past Week ========
.
1/4/2014 6:32:02 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
1/4/2014 6:31:03 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
1/4/2014 6:31:02 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}
1/4/2014 6:31:02 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
1/4/2014 11:53:25 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
1/2/2014 11:53:30 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
1/2/2014 11:24:48 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  discache SASDIFSV SASKUTIL spldr Wanarpv6
1/2/2014 11:24:47 AM, Error: Service Control Manager [7003]  - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
1/2/2014 11:24:47 AM, Error: Service Control Manager [7003]  - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
1/2/2014 11:24:47 AM, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
.
==== End Of File ===========================
 

 

Post #4

Sorry for the slow response.  I did not have internet access last night.

 

What more can you tell me about that system?  It's not running correctly at all. 

 

Is this a new install?

 

When did it start behaving incorrectly?

 

What was happening at the time?

Post #5 last edited

The computer will not boot into normal mode.

 

It first started happening about 2 months ago.

 

My nephew has not used it since that time.

 

He can not remember doing anything specific when it happened.  Just one day he turned it on and it would not boot to normal mode.

 

The network connection icon on the lower right hand part of the task bar states that I am not connected to the internet but in fact I am connected.

 

I have not noticed any other symptoms in my limited use so far in safe mode.

 

This is not a new install.  This is an old machine.

Post #6
OK.
 
I'm not thinking that this is malware related… but there is a chance that malware has scrambled things.   There is also a chance that the controller is failing.
 
I suggest that before you do anything more, that you be sure to back up anything important.
 
Once that is done, let's try a startup repair.  Make sure any external drives or USB drives are disconnected.
  • Restart your computer and then begin tapping the F8 key like you do when you're going to enter safe mode.
  • When the Advanced Boot Options screen comes up, select Repair your Computer.  Hit enter to start the recovery environment.
  • At the System Recovery Options screen - make sure that Windows 7 is highlighted and click enter.
  • Then select Startup Repair
  • Your computer may or may not restart one or more times… just let it do it's thing until you get a screen that let's you click on Finish.
Let me know if there is any improvement.
Post #7 last edited

Start up Repair did not detect any problems

 

After it completed, it asked me to reset which I did, and the machine tried to boot in normal mode.

 

I don't quite understand why, but the computer completed the boot process this time :)

 

I tested a full restart procedure after this successful boot and it was successful again :)

 

The icon that shows the network connection in the task bar still thinks that the computer is not connected to the internet but the computer does connect correctly.

 

I don't see any other issues besides the network connection icon.

 

I don't really understand though why this works now when the Startup Repair did not actually find anything but I am not complaining. :)

 

Now that we are in normal mode, please let me know what I should run next to assure the machine is healthy.

Post #8
The repair procedure re-registers some services. This may have got them started as they existed but were failing to start.

Please run me a new set of DDS logs in normal mode.
Post #9

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 10.0.9200.16537
Run by [removed] at 20:34:16 on 2014-01-05
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3054.2521 [GMT -5:00]
.
AV: McAfee VirusScan Enterprise *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee VirusScan Enterprise Antispyware Module *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files\McAfee\VirusScan Enterprise\mfeann.exe
C:\Windows\system32\conhost.exe
C:\Program Files\McAfee\Common Framework\naPrdMgr.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\WmiPrvSE.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k bthsvcs
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.com/
uWindows: Run = c:\users\t61p\appdata\local\mobile~1\MOBILE~1.COM
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20111004203608.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
uPolicies-Explorer: NoDrives = dword:0
uPolicies-Explorer: HideSCAHealth = dword:1
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{49816BA3-5BA2-46F3-9D3D-6F846FB975D1} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{49816BA3-5BA2-46F3-9D3D-6F846FB975D1}\05A5031533 : DHCPNameServer = 192.168.1.1 [removed]
TCP: Interfaces\{49816BA3-5BA2-46F3-9D3D-6F846FB975D1}\2457E6368623 : DHCPNameServer = 10.0.0.1
TCP: Interfaces\{49816BA3-5BA2-46F3-9D3D-6F846FB975D1}\5473F43533 : DHCPNameServer = 192.168.1.1 [removed]
TCP: Interfaces\{49816BA3-5BA2-46F3-9D3D-6F846FB975D1}\E40535D27457563747 : DHCPNameServer = [removed] [removed]
TCP: Interfaces\{4B0B445B-86E4-4CDD-8183-13D88700B587} : DHCPNameServer = 10.0.0.1
SSODL: WebCheck -
SSODL: MobileOptionPack -
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-10-4 436728]
R0 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2011-10-4 162928]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-6-23 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-6-23 72944]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2011-1-12 120128]
R2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2011-10-4 159320]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\VsTskMgr.exe [2011-1-12 209760]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-10-4 145936]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2011-10-4 171296]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2011-10-4 58456]
R3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-10-4 85152]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-6-23 7408]
S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-8-26 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-8-26 1343400]
S4 NVIDIA Performance Driver Service;NVIDIA Performance Driver Service;c:\program files\nvidia corporation\performance drivers\nvPDsvc.exe [2009-7-19 4446752]
.
=============== Created Last 30 ================
.
.
==================== Find3M  ====================
.
.
============= FINISH: 20:35:40.85 ===============

 

====================================================

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 8/26/2011 11:00:55 AM
System Uptime: 1/5/2014 7:04:07 PM (1 hours ago)
.
Motherboard: LENOVO |  | 64606XG
Processor: Intel(R) Core(TM)2 Duo CPU     T7500  @ 2.20GHz | None | 2201/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 233 GiB total, 167.905 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
 Update for Microsoft Office 2007 (KB2508958)
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.4)
Java Auto Updater
Java(TM) 6 Update 31
Malwarebytes Anti-Malware version 1.75.0.1300
McAfee Agent
McAfee VirusScan Enterprise
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office PowerPoint 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
NVIDIA Drivers
NVIDIA nView Desktop Manager
NVIDIA Performance Drivers
PVSonyDll
RICOH R5U8xx Media Driver ver.3.64.02
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
SUPERAntiSpyware Free Edition
ThinkPad Modem
ThinkPad Power Management Driver
ThinkPad UltraNav Driver
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
.
==== Event Viewer Messages From Past Week ========
.
1/5/2014 7:05:47 PM, Error: Service Control Manager [7023]  - The Portable Device Enumerator Service service terminated with the following error:  The system cannot find the file specified.
1/5/2014 7:05:39 PM, Error: Service Control Manager [7023]  - The seclogon service terminated with the following error:  The specified procedure could not be found.
1/5/2014 7:05:39 PM, Error: Service Control Manager [7003]  - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
1/5/2014 7:05:35 PM, Error: Service Control Manager [7003]  - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
1/5/2014 7:05:34 PM, Error: Service Control Manager [7023]  - The Computer Browser service terminated with the following error:  The specified service does not exist as an installed service.
1/5/2014 11:53:26 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
1/4/2014 6:32:02 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
1/4/2014 6:31:03 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
1/4/2014 6:31:02 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}
1/4/2014 6:31:02 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
1/2/2014 11:53:30 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
1/2/2014 11:24:48 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  discache SASDIFSV SASKUTIL spldr Wanarpv6
1/2/2014 11:24:47 AM, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
.
==== End Of File ===========================

 

Post #10
Unfortunately… the system isn't running much better than it was before.

Let's do a version check:
  • Please download WVCheck by Artellos from one of the mirrors below;

    Artellos.com (exe)
    Artellos.com (zip)

  • After the download, run WVCheck.exe
  • As indicated by the prompt, This program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the notepad file as a reply.
Post #11

Windows Validation Check
Version: 1.9.12.5
Log Created On: 2316_05-01-2014
———————–

Windows Information
———————–
Windows Version: Windows 7 Service Pack 1
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
———————–
Auto-Update Option: Download updates and install them automatically.
———————–
Last Success Time for Update Detection: 2013-04-11 19:36:08
Last Success Time for Update Download: 2013-04-10 21:39:09
Last Success Time for Update Installation: 2013-04-11 19:33:03

WVCheck's Registry Check Check
———————–
Antiwpa: Not Found
———————–
Chew7Hale: Not Found
———————–

WVCheck's File Dump
———————–
C:\Windows\System32\slwga.dll
Size: 14336 bytes
Creation; 26/8/2011 21:52:52
Modification; 20/11/2010 7:21:24
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
———————–
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_ff27e02604a90885\slwga.dll
Size: 13824 bytes
Creation; 13/7/2009 19:36:22
Modification; 13/7/2009 21:16:15
MD5; 01fe4bdd0b47a7d8bf34d78d2bc23ddb
Matched: slwga.dll
———————–
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16723_none_ff66c6b2047a22cd\slwga.dll
Size: 14336 bytes
Creation; 26/8/2011 12:1:42
Modification; 21/12/2010 0:38:16
MD5; 2008845b41d561fb77b77bbe0045099e
Matched: slwga.dll
———————–
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.20862_none_ffc423831db91904\slwga.dll
Size: 14336 bytes
Creation; 26/8/2011 12:1:42
Modification; 21/12/2010 0:29:6
MD5; 2332de32759ebcc691850e092b2564a6
Matched: slwga.dll
———————–
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
Size: 14336 bytes
Creation; 26/8/2011 21:52:52
Modification; 20/11/2010 7:21:24
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
———————–

WVCheck's Dir Dump
———————–
WVCheck found no known bad directories.

WVCheck's Missing File Check
———————–
WVCheck found no missing Windows files.

WVCheck's MBAM Quarantine Check
———————–
There were no bad files quarantined by MBAM.

WVCheck's HOSTS File Check
———————–
WVCheck found no bad lines in the hosts file.

WVCheck's MD5 Check
EXPERIMENTAL!!
———————–
user32.dll - f1dd3acaee5e6b4bbc69bc6df75cef66

——– End of File, program close at 2324_05-01-2014 ——–

Post #12
That looks pretty good. Updates were working through November.

Let's give this a try:

[external image: n1eMMmT.jpg] Download Windows Repair (all in one) from this site

Install and then run the program.

On the Start Repairs tab click Start
[external image: DwysfIW.jpg]


When the Repair Options screen populates, be sure to select all items and also check Restart System When Finished.

Now press Start


Once complete… please provide new DDS logs again.
Post #13 last edited

That step did not go well. :(

 

I was able to download and run Windows Repair All In One.

 

During its run it crashed hard, forcing the system to reboot and failed during boot with the blue screen of death.

 

It fails booting every time with the blue screen of death.  It does not stay on the screen long to get a full read of the error but it appears to stating to be some sort of error in the display driver.  It then quickly resets before I can read any more information on the blue screen.

 

I can still boot back into safe mode.

 

Should I run the Repair Your Computer/Start Up Repair step again?

Post #14 last edited

>That looks pretty good. Updates were working through November.

 

As an addendum to my previous post I wanted to speak to this comment you made. 

 

I don't think the computer was used after that time November period which is why no updates may have been seen.

Post #15
I was just glad to see that it hasn't been a long period of time since it updated.

Yes. Try the startup repair again.

Do you have the Operating System disk for this machine?

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