and let me know how your system is running.
I keep getting this pop up box message "Scan for Viruses" [Sol
#16
Posted 31 December 2013 - 08:25 AM
Register to Remove
#17
Posted 01 January 2014 - 02:01 PM
The system is running great
#18
Posted 01 January 2014 - 03:29 PM
Great to hear!!
Let's get some updates on your system and also check for anything else hiding.
Java
Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it:
http://java.com/en/download/index.jsp
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See this page for instructions on how to clear java's cache.
Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
- Under Temporary Internet Files, click the Delete Files button.
- There are three options in the window to clear the cache - Leave ALL 3 Checked
- Downloaded Applets
Downloaded Applications
Installed Applications and Applets
- Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. - Click OK to leave the Java Control Panel.
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Malwarebytes
Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.
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ESET Online Scanner
Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
- Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
- Turn off the real time scanner of any existing antivirus program while performing the online scan
- Tick the box next to YES, I accept the Terms of Use.
- Click Start
- When asked, allow the activex control to install
- Click Start
- Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
- Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
- Click Scan
- Wait for the scan to finish
- When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
- Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
- Close the ESET online scan, and let me know how things are now.
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#19
Posted 04 January 2014 - 06:46 PM
Still here?
#20
Posted 05 January 2014 - 11:11 AM
Hello,
Thank you for following up.
I have both reports here:
ESET.txt report:
#21
Posted 05 January 2014 - 12:22 PM
Hi,
Open Malwarebytes, update it and then run a new Quick Scan. Anything found remove it then post the new log.
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ComboFix
- Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
ClearJavaCache::
File::
C:\Documents and Settings\CC-08D629D927E\Desktop\picpick_inst_3-2-4.exe
C:\Documents and Settings\CC-08D629D927E\My Documents\Downloads\cbsidlm-cbsi145-Free_FreeCell_Solitaire_2012-ORG-75450604.exe
C:\Documents and Settings\CC-08D629D927E\My Documents\Downloads\ccsetup407.exe
C:\Documents and Settings\CC-08D629D927E\My Documents\Downloads\iLividSetup-r701-n-bc.exe
E:\Printing\Computer equipment (Overseas) 2007\FW_ Look for your trial order on laptop battery 2-2007.eml
E:\Printing\Laptop batteries\Porta Power\2007\FW_ Look for your trial order on laptop battery 2-2007.eml
E:\2007\FW_ Look for your trial order on laptop battery 2-2007.eml
E:\Bother printer\sweetimsetup.exe Brother Hl-2240D.exe
F:\Business Documents\Jokes\mona lisa 2
H:\Nero-8[1].3.2.1b_eng_trial.exe
I:\Business Documents\Jokes\mona lisa 2
I:\Business Documents\Jokes\mona1
I:\2007\FW_ Look for your trial order on laptop battery 2-2007.eml - Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
- ComboFix may request an update; please allow it.
- ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
- When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
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Post the new logs and let me know what remaining malware related problems you are having.
#22
Posted 05 January 2014 - 05:49 PM
Hi,
The computer doesn't seem to have any current malware problems.
Please see the following two reports:
#23
Posted 06 January 2014 - 06:38 AM
Great!! Glad to hear!!
Providing there are no other malware related problems...
IT APPEARS THAT THE LOGS WE HAVE NOW ARE NOW CLEAN! GREAT JOB!!
This infection appears to have been cleared, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
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Find ComboFix on your computer and move it to your Desktop and then proceed with the following....
The following will implement some cleanup procedures as well as reset System Restore points:
Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK.
Combofix /Uninstall
(Note: There is a space between the ..X and the /U that needs to be there.)
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AdwCleaner
Double click on AdwCleaner.exe to run the tool again.
- Click on the Uninstall button.
- Click Yes when asked are you sure you want to uninstall.
- Both AdwCleaner.exe, its folder and all logs will be removed.
--------------
Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly.
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Here are some tips to reduce the potential for spyware infection in the future:
1. Make your Internet Explorer more secure - This can be done by following these simple instructions:
- From within Internet Explorer click on the Tools menu and then click on Options.
- Click once on the Security tab
- Click once on the Internet icon so it becomes highlighted.
- Click once on the Custom Level button.
- Change the Download signed ActiveX controls to Prompt
- Change the Download unsigned ActiveX controls to Disable
- Change the Initialize and script ActiveX controls not marked as safe to Disable
- Change the Installation of desktop items to Prompt
- Change the Launching programs and files in an IFRAME to Prompt
- Change the Navigate sub-frames across different domains to Prompt
- When all these settings have been made, click on the OK button.
- If it prompts you as to whether or not you want to save the settings, press the Yes button.
- Next press the Apply button and then the OK to exit the Internet Properties page.
2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:
NoScript
AdBlock Plus
3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.
4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following below:
Online Armor Free
Agnitum Outpost Firewall Free
Comodo Firewall Free
5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.
6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.
7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware.
Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
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#24
Posted 07 January 2014 - 07:02 AM
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.
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