32 replies to this topic

[Frontier]

Jeff,

 

AdwCleaner log attached.

Attached Files

•  AdwCleanerR1.txt   1.4KB   218 downloads

[jeffce]

Great job!!

 

I think that this file is still on your Desktop??  C:\Users\Warren\Desktop\Extras.Txt 

 

Please attach that if you have it.....if not please let me know.

[Frontier]

Jeff,

 

Having an afterthought about the AdwCleaner.  Instructions state that scan may take "sometime to complete".  When watching the progress bar, I could see the dark blue progress indicator for about 1 to 2 minutes. Then is turned a dull light blue with the pending: check elements ..... status.  I left the computer sit for over an hour before running the report.  Never did see a status indicator of complete for the scan.  Just wanted to verify that this is what you wanted or should I remove adwcleaner and start anew?

 

Warren

[Frontier]

Extras attached.

Attached Files

•  Extras.Txt   64.92KB   227 downloads

[jeffce]

Just wanted to verify that this is what you wanted or should I remove adwcleaner and start anew?

Nope...you did everything just right.    Now let's remove those entries, get some updates and check for anything else hiding in there.
 
  AdwCleaner

Double click on AdwCleaner.exe to run the tool again.

• Click on the Scan button.
• AdwCleaner will begin to scan your computer like it did before.
• After the scan has finished...
• This time, click on the Clean button.
• Press OK when asked to close all programs and follow the onscreen prompts.
• Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.

------------
 
Java

Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it:

http://java.com/en/download/index.jsp
----------

See this page for instructions on how to clear java's cache.

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)

• Under Temporary Internet Files, click the Delete Files button.
• There are three options in the window to clear the cache - Leave ALL 3 Checked
  • 
    
  • Downloaded Applets
    Downloaded Applications
    Installed Applications and Applets
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Java Control Panel.

----------
 
Please download Malwarebytes Anti-Malware to your desktop.

• Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan as shown below.
  
       
      
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. Please save it to a convenient location and post the results.

The log can also be found here:

Windows 2000 & Windows XP:
C:\Documents and Settings\<USERNAME>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Windows Vista & Win7:
C:\Users\<USERNAME>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs
----------
 
ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

• Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
• Wait for the scan to finish
• When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
• Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
• Close the ESET online scan, and let me know how things are now.

----------

[Frontier]

Jeff,

 

Working on Java instructions.  Results of AdwCleaner[SO] follow:

 

 

 

# AdwCleaner v3.015 - Report created 18/12/2013 at 15:38:53
# Updated 10/12/2013 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Warren - WARREN-THINK
# Running from : C:\Users\Warren\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Partner

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

-\\ Google Chrome v31.0.1650.63

[ File : C:\Users\Warren\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [1372 octets] - [17/12/2013 21:33:17]
AdwCleaner[R1].txt - [1432 octets] - [17/12/2013 21:36:21]
AdwCleaner[R2].txt - [1492 octets] - [18/12/2013 15:38:02]
AdwCleaner[S0].txt - [1433 octets] - [18/12/2013 15:38:53]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1493 octets] ##########

[jeffce]

  Ok....just post the logs when you get them.  

[Frontier]

Jeff,

 

Results of mbam and eset.  BTW Java icon says 32 bit?

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.12.18.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Warren :: WARREN-THINK [administrator]

Protection: Enabled

12/18/2013 4:09:58 PM
mbam-log-2013-12-18 (16-09-58).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 222545
Time elapsed: 3 minute(s), 17 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

ESET:

 

C:\FRST\Quarantine\frjltjr.jss a variant of Win32/Kryptik.BQZR trojan
C:\FRST\Quarantine\~tmf1549958272644245252.dll a variant of Win32/Kryptik.BQZR trojan

[jeffce]

Java icon says 32 bit?

 

No problem. 

 

What remaining malware problems are you having?

[Frontier]

Jeff,

 

Things appear to be back to normal.  No other apparent issues at this time.  Where do I shout you out?

 

Thank you so much!

 

Warren

 

 

[jeffce]

Hi,
 
Glad to hear things are better.   
 

Where do I shout you out?

If you want to say thanks you can press the Like button on this post or go to the following link to say thanks.  Your thanks in this reply is nice enough though.    http://forums.whatth...p?showforum=182
----------
 
Providing there are no other malware related problems...

IT APPEARS THAT THE LOGS WE HAVE NOW ARE NOW CLEAN!  GREAT JOB!!  

This infection appears to have been cleared, but I can not give you any absolute guarantees.  As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
----------

The following will implement some cleanup procedures as well as reset System Restore points:

Press the Windows key + R and this will open the Run text box.  Copy/paste the following text into the Run box as shown and click OK.
  Combofix /Uninstall
  (Note: There is a space between the ..X and the /U that needs to be there.)


----------
 
  AdwCleaner

Double click on AdwCleaner.exe to run the tool again.

• Click on the Uninstall button.
• Click Yes when asked are you sure you want to uninstall.
• Both AdwCleaner.exe, its folder and all logs will be removed.

--------------

Open an elevated command prompt > Click Start and type cmd in Start Search.
When cmd.exe populates above, right click it and select Run as Administrator to open an elevated command prompt.

Copy the contents of the code box > right click in the command window and select paste

rd C:\FRST\Quarantine

Press Enter (you won't actually see anything happen)
Close the Command Prompt window.

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly.
----------
 
Here are some tips to reduce the potential for spyware infection in the future:

1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

• From within Internet Explorer click on the Tools menu and then click on Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
• Change the Download signed ActiveX controls to Prompt
• Change the Download unsigned ActiveX controls to Disable
• Change the Initialize and script ActiveX controls not marked as safe to Disable
• Change the Installation of desktop items to Prompt
• Change the Launching programs and files in an IFRAME to Prompt
• Change the Navigate sub-frames across different domains to Prompt
• When all these settings have been made, click on the OK button.
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

2. FireFox  If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:
NoScript
AdBlock Plus

3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis.  With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly.   **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following below:
Online Armor Free
Agnitum Outpost Firewall Free
Comodo Firewall Free

5. Make sure you keep your Windows OS current.  Windows XP users can visit Windows update   regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems.  Without these you are leaving the back door open.

6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites.  WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
----------

[Frontier]

Jeff,

 

I am at the last step cmd prompt. After hitting enter I get a message that the directory is not empty. There is a file list under the cmd folder, "extras".  Could this be the reason for the not empty message?

Going ahead with the desktop cleanup.

 

Warren

[jeffce]

Sorry about that.....my mistake.    Let me know how this works for you.  
 
First open an elevated command prompt > Click Start and type cmd in Start Search.
When cmd.exe populates above, right click it and select Run as Administrator to open an elevated command prompt.
 
Copy the contents of the quote box > right click in the command window and select paste
 

rd /s C:\FRST\Quarantine

 
Press Enter (You won't actually see anything happen)
Close the Command Prompt window.

[Frontier]

Jeff,

 

Ran it again.  When prompted I selected yes to C:\FRST\Quarantine.  Prompt returned without remarks.

 

One more question.  When I download the third part firewall, should i be disabling anything in windows and n360 so as not to have a conflict?  Should I be looking for a different AV?  That's actually two questions. 

 

Will look for your recommendations.  I think we are up and running, so my last reply to this thread. 

 

Thanks again for your help.

 

Warren

[jeffce]

I think that the antivirus that you have is fine.  From what I understand, Norton360 already has a firewall.  You should not need to use another and actually you should always just run one antivirus and one firewall at a time.  Otherwise this can cause conflicts.  Based on what you stated you already had, I think you should be just fine.