26 replies to this topic

[Scorpion799]

Hi.

I have returned home and have run the checks requested.

The txt files follow.

 

# AdwCleaner v3.015 - Report created 13/12/2013 at 23:44:53

# Updated 10/12/2013 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Adrian - CHESTER

# Running from : C:\Users\Adrian\Desktop\adwcleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\ProgramData\NCH Software

Folder Deleted : C:\ProgramData\Trymedia

Folder Deleted : C:\ProgramData\conntoinnueyttosaave

Folder Deleted : C:\Program Files (x86)\ConduitEngine

Folder Deleted : C:\Program Files (x86)\NCH Software

Folder Deleted : C:\Program Files (x86)\uTorrentBar

Folder Deleted : C:\Users\Adrian\AppData\LocalLow\AVG Security Toolbar

Folder Deleted : C:\Users\Adrian\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\Adrian\AppData\LocalLow\ConduitEngine

Folder Deleted : C:\Users\Adrian\AppData\LocalLow\PriceGong

Folder Deleted : C:\Users\Adrian\AppData\LocalLow\uTorrentBar

Folder Deleted : C:\Users\Adrian\AppData\Roaming\CheckPoint\ZoneAlarm LTD Toolbar

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Systweak

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\Conduit

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\ConduitCommon

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\ConduitEngine

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\CT2504091

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\CT2786678

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\Extensions\engine@conduit.com

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\Extensions\sxfgv@hvqjei.net

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\Extensions\ffxtlbr@zonealarm.com

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\Extensions\{b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\Extensions\{ba14329e-9550-4989-b3f2-9732e92d17cc}

Folder Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\Extensions\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}

File Deleted : C:\Windows\System32\roboot64.exe

File Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\searchplugins\zonealarm.xml

File Deleted : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\user.js

File Deleted : C:\Windows\System32\Tasks\NCH Software

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ojpijjmpahflnipadmlpgbjmagmjchkk

Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL

Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL

Key Deleted : HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL

Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE

Key Deleted : HKLM\SOFTWARE\Classes\Conduit.Engine

Key Deleted : HKLM\SOFTWARE\Classes\ScriptHost.Tool

Key Deleted : HKLM\SOFTWARE\Classes\ScriptHost.Tool.1

Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@checkpoint.com/FFApi

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2504091

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2645238

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2786678

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1663C10B-0D55-438D-8496-19A3DBAEC0E4}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{19D2F415-D58B-46BC-9390-C03DCBC21EB2}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E45F3E8-2683-4824-A6BE-08108022FB36}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9F0F16DD-4E76-4049-A9B1-7A91E48F0323}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A43DE495-3D00-47D4-9D2C-303115707939}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F4288797-CB12-49CE-9DF8-7CDFA1143BEA}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A97B89CD-B65C-49DD-AF46-2B772C627456}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{212C2C4F-C845-4FBC-9561-C833A13D8DCE}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3C5D1D57-16C8-473C-A552-37B8D88596FE}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4A115D8A-6A7B-4C72-92B1-2E2D01F36979}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{99DF8440-814E-497F-BDDD-FB93E9E9DF96}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A97B89CD-B65C-49DD-AF46-2B772C627456}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{A97B89CD-B65C-49DD-AF46-2B772C627456}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{83CAD530-387D-40FD-82EA-B9E863D92A9B}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{044A4C23-C664-448D-AF4C-ECF801F4B219}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1702F4D5-DD5C-4B91-9524-6C09B67183B3}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E1644B7B-EAB9-469F-8C58-152186B65E22}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{30F9B915-B755-4826-820B-08FBA6BD249D}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{30F9B915-B755-4826-820B-08FBA6BD249D}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{BA14329E-9550-4989-B3F2-9732E92D17CC}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{BA14329E-9550-4989-B3F2-9732E92D17CC}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}]

Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}

Key Deleted : HKCU\Software\AVG Nation toolbar

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\Headlight

Key Deleted : HKCU\Software\NCH Software

Key Deleted : HKCU\Software\Orbit

Key Deleted : HKCU\Software\YahooPartnerToolbar

Key Deleted : HKCU\Software\AppDataLow\Toolbar

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\conduitEngine

Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes

Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong

Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar

Key Deleted : HKCU\Software\AppDataLow\Software\Toolbar

Key Deleted : HKCU\Software\AppDataLow\Software\uTorrentBar

Key Deleted : HKLM\Software\AVG Nation toolbar

Key Deleted : HKLM\Software\AVG Secure Search

Key Deleted : HKLM\Software\AVG Security Toolbar

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\Software\conduitEngine

Key Deleted : HKLM\Software\NCH Software

Key Deleted : HKLM\Software\SP Global

Key Deleted : HKLM\Software\systweak

Key Deleted : HKLM\Software\uTorrentBar

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\conduitEngine

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\uTorrentBar Toolbar

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v10.0.9200.16720

 

 

-\\ Mozilla Firefox v20.0.1 (en-GB)

 

[ File : C:\Users\Adrian\AppData\Roaming\Mozilla\Firefox\Profiles\5ld7cmno.default\prefs.js ]

 

Line Deleted : user_pref("extensions.5187a3d169b6e.scode", "(function(){if(window.self.location.hostname.indexOf(\"acebook.co\")>-1){return};(function(){if(window.self==window.top&&!document.getElementById('shk85shs[...]

 

-\\ Google Chrome v31.0.1650.63

 

[ File : C:\Users\Adrian\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [11887 octets] - [13/12/2013 23:24:25]

AdwCleaner[S0].txt - [10432 octets] - [13/12/2013 23:44:53]

 

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [10493 octets] ##########

 

 

 

 

 Results of screen317's Security Check version 0.99.77  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  

 Internet Explorer 10 Out of date! 

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Disabled!  

AVG AntiVirus Free Edition 2014   

 Antivirus up to date!   

`````````Anti-malware/Other Utilities Check:````````` 

 MVPS Hosts File  

 Spybot - Search & Destroy 

 Malwarebytes Anti-Malware version 1.75.0.1300  

 JavaFX 2.1.1    

 Java 7 Update 25  

 Java version out of Date! 

 Adobe Flash Player 11.9.900.170  

 Adobe Reader XI  

 Mozilla Firefox 20.0.1 Firefox out of Date!  

 Google Chrome 31.0.1650.57  

 Google Chrome 31.0.1650.63  

````````Process Check: objlist.exe by Laurent````````  

 Spybot Teatimer.exe is disabled! 

 AVG avgwdsvc.exe 

 CheckPoint ZoneAlarm vsmon.exe  

 CheckPoint ZoneAlarm ZAPrivacyService.exe  

 CheckPoint ZoneAlarm zatray.exe  

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 25% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log`````````````````````` 

[----------------]

Your system is clean now!

 

 

Internet Explorer out of date

Your version of Internet Explorer is outdated.

• Please download IE 10 from http://windows.micro...dwide-languages
• Save it to your desktop.
• Double click on the file on your desktop to start the installation process.
• Reboot

 

 

 

Java runtime Environment out of date

Your Java runtime environment is outdated. We will fix this.

• Get the actual JRE from here
• Save jxpiinstall.exe to your desktop
• Close all running programs, especially your browser(s)
• Run jxpiinstall.exe. This will download the newest JRE installer and install the software
• when finished, go to
  Start-->control panel-->add/remove programs and remove all older Java versions. (if existing)
• When finished, reboot your computer.

After the reboot

• Open control panel again and click the java symbol.
• Click Settings under Temporary Internet Files.
  The Temporary Files Settings dialog box appears.
• Click Delete Files.
  The Delete Temporary Files dialog box appears
• Click OK on Delete Temporary Files window.
• Click OK again.

 

 

 

Mozilla Firefox out of date

Your Firefox browser is outdated. Please follow these instructions to update it:

• Get the actual firefox from here.
• Run setup and follow the instructions on your monitor.
• Report any problems you have with the update.

 

 

 

In addition, your C drive is heavily fragmented. If it isnt´t(!) a SSD, defrag it using a free program like this one :http://www.google.de....57967247,d.Yms

 

 

 

Uninstall our tools using delfix

Please follow these steps in order:

• In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
• In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
• In any case please download delfix to your desktop.
  
  • Close all other programms and start delfix.
  • Please check all the boxes and run the tool.
  • delfix will now delete all found traces of our removal process
• If there is still something left please delete it manualy.

 

 

 

Recommendations: How to protect yourself

• System Updates
  Please ensure to have automatic updates activated in your control panel.
  For further information and a tutorial, see this Microsoft Support article.
• Protection
  What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
  Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.
  
  • To keep your browser free of advertising, you may install the Adblock Plus browser extension.
    It will filter unwanted advertising out of the website´s content.
  • To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
    It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
    In addition, before accessing a dangerous classified web site, a warning screen is displayed.
  
  
• Up to date Software
  Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:
  
  • Secunia Personal Software Inspector - checks if your software has updates available.
  • SecurityCheck (by screen317) - scans your computer for most vulnerable outdated software.
  • Mozilla: Check your plugins - The webpage will tell you if you have outdated plugins running in your Firefox browser.
  
  
• Backup
  Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system.
• Behaviour
  The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help you if aren´t careful enough.
  
  • While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.
  • Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.
  • When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
    They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.

[Scorpion799]

Hi.

IE10 is installed and up to date.

Java runtime  is installed and up to date.

Mozilla Firefox is up to date.

My C drive is an SSD so not defragged,

Delfix has been run to remove all the tools.

 

I will replace AVG with Avast as my virus checker as I have heard it is better.

I am currently using Zonealarm free as the firewall. Is this the best option?

Should I just be using the Windows firewall or is there a better free one?

 

I will be following up on your additional recommendations next.

 

Thanks very much for all of your help to date.

It has been much appreciated.

[----------------]

You´re running Windows 7 so the Windows Firewall will provide enough protection

[Scorpion799]

Thanks.

 

I have just run Windows Update and have 21 important updates to install.

When I try to install I get the failed to update error with code 8000FFFF.

I ran the Windows Update Troubleshooter and it was unable to automatically fix the problems found.

Details were as follows.

- Windows Update error 0x80070057(2013-12-20-T-12_13_59A) - Not Fixed

- Problems installing recent updates - Not Fixed

- Check for missing or corrupt files - Detected

- Some security settings are missing or have been changed - Fixed

- Service Registration is missing or corrupt - Fixed

[----------------]

Run this MS FixIt with the standard settings: http://go.microsoft....?linkid=9830262

Reboot and try again to update.

 

If it fails, retry the procedure with the aggressive settings.

 

Tell me if that worked for you

[Scorpion799]

There is no option for standard or aggressive settings?

i ran it and got the same as the last time.

- Windows Update error 0x80070057(2013-12-20-T-12_13_59A) - Not Fixed

- Problems installing recent updates - Not Fixed

- Check for missing or corrupt files - Detected

- Some security settings are missing or have been changed - Fixed

- Service Registration is missing or corrupt - Fixed

 

When I shut down there were a couple of updates waiting to install and now there are less when I run update but it still fails with the same message.

[Scorpion799]

Still no luck.

I Cant get any updates to install 

IE10 was not playing any sound with video either so I removed it to reinstall.

The install gets to the end and then says it failed to completely install.

Chrome works fine.

What next with the updates?

[----------------]

Do you still need help?

[Scorpion799]

Hi TB,

Yes I still need help.

Updates will not install.

And now I am getting a message that Im not running a legit version of Windows!

I have been considering doing a reinstall of Windows with the Install disc that came with the computer.

[----------------]

It seems that your problem isn´t malware related. Please start up a new topic here: http://forums.whatth...p?showforum=119

 

Tell the helper that you came from here and finished the malware removal process.

[----------------]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.