computer keeps restarting [Closed]

Computer keeps restarting. Sometime it it just leaves a green or red screen and need to be restarted by turning power off

Hello blackdogx,

my name is Jo and I will help you with your computer problems.

Please be advised that I am currently in training, so my responses will need to be approved by one of our experts before I post them. This is only to ensure you are receiving accurate instructions. It may cause a delay in my replies.

Please follow these guidelines:

• Logs can take a while to research, so please be patient.
• Read and follow the instructions in the sequence they are posted.
• print out or copy & save instructions.
• Do not install / uninstall any applications, unless otherwise instructed.
• Use only that tools you have been instructed to use.
• Copy and Paste the log files inside your post, unless otherwise instructed.
• Ask for clarification, if you have any questions.
• Stay with this topic ‘til you get the “all clean” post.
• My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

I will return as soon as possible with more instructions.

Hello blackdogx,

1. Download Security Check by screen317 from here or here.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

2. Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
  Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.

3. Please download aswMBR.exe and save it to your desktop.

• Double click aswMBR.exe to start the tool. (Vista/Windows 7 users - right click to run as administrator)
  
• Click Scan
  
  
• Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
• You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To > Compressed (zipped) file. Attach that zipped file in your next reply as well.

Hi, it has been several days since I sent my last set of instructions to help with your computer problem. Please let me know if you are having problems and still need help. Note: Logs with no response are closed after 3 days.

Due to inactivity this topic will be closed.
If you need help please start a new thread.

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