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Spyware / Malware / Virus Removal

ad problems in browsers [Solved]

26 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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I have no idea where this comes from so we´ll look after it:

System File Check

For Windows XP:

  • Press the Windows- and the R-key simultanously.
  • Within the text box that jus opened, write cmd and hit Enter.

For Windows Vista/7/8:

  • Press the Windows key to open the start menu.
  • Don´t highlight anything, just write cmd.
  • The start menu will offer you an entry named cmd.
  • Right click it and select "run as administrator"


Within the opening window, write the following:

sfc /scannow
(See the blank within).


  • Hit enter. Your system will be checked for damaged system files.
  • Tell me the result of that scan in here (as the tool produces no log).
It said: "Windows Resource Protection found some corrupt files but was unable to fix some of them. Details are included in the CBS.:Log windir\logs\CBS\CBS.log. Note that logging is currently not suppoted in offline servicing scenarios. The system file repair changes will take effect after the next reboot."
By the way, I rebooted and am still having the same issues with internet explorer. I don't know how to get to the log file it talks about because I honestly don't know my way around windows 8. I don't know how to access the normal computer file structure.
When I go to add/remove programs, it is not in the list of programs. When I right click it on the windows tile screen, and click uninstall, it takes me to the same add/remove programs window. I swear it's not listed though - I've looked through it five times, and done searches of the programs for "internet" and "ie" and nothing has come up.
Still not working, but I *really* don't care as long as it's not a virus. Hate Microsoft. We have two browsers - firefox and chrome, so already have a backup in case one is down.
Then your system is clean! :)



Java runtime Environment out of date

Your Java runtime environment is outdated. We will fix this.
  • Get the actual JRE from here
  • Save jxpiinstall.exe to your desktop
  • Close all running programs, especially your browser(s)
  • Run jxpiinstall.exe. This will download the newest JRE installer and install the software
  • when finished, go to
    Start–>control panel–>add/remove programs and remove all older Java versions. (if existing)
  • When finished, reboot your computer.
After the reboot
  • Open control panel again and click the java symbol.
  • Click Settings under Temporary Internet Files.
    The Temporary Files Settings dialog box appears.
  • Click Delete Files.
    The Delete Temporary Files dialog box appears
  • Click OK on Delete Temporary Files window.
  • Click OK again.



Uninstall our tools using delfix

Please follow these steps in order:

  • In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
  • In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
  • In any case please download delfix to your desktop.
    • Close all other programms and start delfix.
    • Please check all the boxes and run the tool.
    • delfix will now delete all found traces of our removal process
  • If there is still something left please delete it manualy.



How to protect yourself

  • System Updates
    Beeing up to date is very important. Please be sure to activate automatic updates in your control panel.
    Windows XP | Windows Vista |
    Windows 7 | windows 8
  • Protection
    What you need is one (not more) good virus scanner with backgroud protection. Additionally I recommend a special malwarescanner that you run from time to time.
    Personally I am using the avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer you good protection for free use. But please remember: You get only the full protection if you use the payed versions of your security software.
  • Up to date Software
    Stay up to date with all the programs you use. Some of those really have to have an eye on are: your browser(s) including add-ons and plug-ins, Java, Flash Player, your virus scanner, and basically every software you use often. These link may help you to check:
    • Secunia Online Software Inspector - Checks if your software has updates available.
    • Filehippo Update Checkere - This tool also scans your computer for outdated software.
    • Mozilla: Check your plugins - The webpage will tell you if you have outdated plugins in your Firefox browser.
  • Backups
    There are chances for an emergency every day. So be prepared. Back up your data on a regular basis. If you burn it to DVDs from time to time, use a cloud-drive or a professional network backup system is your choice.
  • Brains
    It's no joke! You really need one of those things. :) It is very important not just to click anywhere it is colored or flashing while you surfing on the web. Do not click an OK button on any popping window without reading what it says. While installing software always choose the custom mode, read what those windows says and uncheck adware that will be installed along the software you want.

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