Windows failed to start - do you want to use Restore to go back to a d

running it now.

OK, I´m awaiting the log when finisehd. Thanks for the update.

eset results C:\zzz—Never Erase, Move Or Touch\!!!!!!!!!!!!!!!!!!!!!–NEW SMALL BASE–2014\avira_free_antivirus_en.exe a variant of Win32/Bundled.Toolbar.Ask application C:\zzz—Never Erase, Move Or Touch\!!!!!!!!!!!!!!!!!!!!!–NEW SMALL BASE–2014\burnaware_free.exe a variant of Win32/Bundled.Toolbar.Ask application C:\zzz—Never Erase, Move Or Touch\!!!!!!!!!!!!!!!!!!!!!–NEW SMALL BASE–2014\disk-defrag-setup.exe a variant of Win32/Bundled.Toolbar.Ask application C:\zzz—Never Erase, Move Or Touch\!!!!!!!!!!!!!!!!!!!!!–NEW SMALL BASE–2014\FoxitReader530.0423_enu_Setup.exe a variant of Win32/Bundled.Toolbar.Ask application C:\zzz—Never Erase, Move Or Touch\!!!!!!!!!!!!!!!!!!!!!–NEW SMALL BASE–2014\kcleaner.exe a variant of Win32/Toolbar.Babylon.C application C:\zzz—Never Erase, Move Or Touch\!!!!!!!!!!!!!!!!!!!!!–NEW SMALL BASE–2014\registry-cleaner-setup.exe a variant of Win32/Bundled.Toolbar.Ask application C:\zzz—Never Erase, Move Or Touch\!!!!!!!!!!!!!!!!!!!!!–NEW SMALL BASE–2014\unlocker-setup.exe a variant of Win32/Toolbar.Widgi application C:\zzz—Never Erase, Move Or Touch\!!!!!!!!!!!!!!!!!!!!!–NEW SMALL BASE–2014\Unlocker1.9.1-x64.exe multiple threats C:\zzz—Never Erase, Move Or Touch\!!!!!!!!!!!!!!!!!!!!!–NEW SMALL BASE–2014\Unlocker1.9.1.exe multiple threats

I think these are files from your IT guy to work on your computer.
As they contain multiple security risks, I would delete them immediately. A real pro also would never use a reigstry cleaner…^^ Your choice.


Then we can do the cleanup - if you are facing any issues, report that immediately.

Scan with adwCleaner


Please download AdwCleaner to your desktop.

• Run adwcleaner.exe.
• Hit delete.
• When the run is finished, it will open up a text file.
• Please post its contents within your next reply.
• You´ll find the log file at C:\AdwCleaner[S1].txt also.

SecurityCheck

Please download SecurityCheck: LINK1 LINK2

• Save it to your desktop, start it and follow the instructions in the window.
• After the scan finished the (checkup.txt) will open. Copy its content to your thread.

The system is giving an alarm about downloading security check- says not usually downloaded, just run?

ran it and results;

Results of screen317's Security Check version 0.99.67
Windows 7 Service Pack 1 x64 (UAC is disabled!)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Firewall Disabled!
Microsoft Security Essentials
(On Access scanning disabled!)
Error obtaining update status for antivirus!
`````````Anti-malware/Other Utilities Check:`````````
SpywareBlaster 5.0
Malwarebytes Anti-Malware version 1.75.0.1300
Java™ 7 Update 5
Java version out of Date!
Adobe Flash Player 11.3.300.262 Flash Player out of Date!
Adobe Reader 10.1.3 Adobe Reader out of Date!
Mozilla Firefox 18.0.1 Firefox out of Date!
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

Adobe flash player update


Your Adobe flash player is outdated. We will fix this.

• Get the actual player from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
• Click upon Start–>control panel–>add/remove programs.
• Search for and remove any older reader versions.

Java update update


Your Java runtime environment is outdated. We will fix this.

• Get the actual JRE from here
• Save jxpiinstall.exe to your desktop
• Close all running programs, especially your browser(s)
• Run jxpiinstall.exe. This will download the newest JRE installer ( Java 7 Update 4 ) and install the software
• when finished, go to
  Start–>control panel–>add/remove programs and remove all older Java versions. (if existing)
• When finished, reboot your computer.

After the reboot

• Open control panel again and click the java symbol.
• Click Settings under Temporary Internet Files.
  The Temporary Files Settings dialog box appears.
• Click Delete Files.
  The Delete Temporary Files dialog box appears
• Click OK on Delete Temporary Files window.
• Click OK again.

Mozilla Firefox update

Your Firefox browser is outdated. Please follow these instructions to update it:

• Get the actual firefox from here.
• Run setup and follow the instructions on your monitor.
• Report any problems you have with the update.

Adobe Reader update


Your Adobe Reader is outdated. We will fix this.

• Get the actual software from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
• Run setup and follow the instructions.
• Click upon Start–>control panel–>add/remove programs.
• Search for and remove any older reader versions.

Are you still facing system errors?

updated all and ran the remove it pro scan-(30 day trial) results follow….. are these just false positives? RemoveIT Pro v7 Enterprise (Build date: 31.10.2012) log. Generated at: 6/20/2013 on 12:28:18 PM Microsoft Windows 7 x64 Edition 12:28:18 PM: Scanning, please wait… 12:28:21 PM: Infected file (Sys32.cdloader2) c:\users\smartuser\appdata\roaming\mjusbsp\cdloader2.exe -> No action taken. 12:28:43 PM: Infected file (Sys32.askslib) C:\Users\SMARTUSER\appdata\local\temp\askslib.dll -> No action taken. 12:28:43 PM: Infected file (Sys32.askslib) C:\Users\SMARTU~1\AppData\Local\Temp\askslib.dll -> No action taken. 12:28:48 PM: Infected file (Sys32.cdloader2) C:\Users\SMARTUSER\AppData\Roaming\mjusbsp\cdloader2.exe -> No action taken. 12:28:48 PM: Infected file (Sys32.cdloader2) C:\Users\SMARTUSER\application data\mjusbsp\cdloader2.exe -> No action taken. 12:29:03 PM: Infected file (Sys32.hijackthis) C:\Users\SMARTUSER\AppData\Roaming\microsoft\installer \{45a66726-69bc-466b-a7a4-12fcba4883d7}\hijackthis.exe -> No action taken. 12:29:16 PM: Infected file (Sys32.magicjack) C:\Users\SMARTUSER\AppData\Roaming\mjusbsp\magicjack.exe -> No action taken. 12:29:17 PM: Infected file (Sys32.magicjack) C:\Users\SMARTUSER\application data\mjusbsp\magicjack.exe -> No action taken. 12:30:06 PM: Infected file (Sys32.cmctlde) C:\Windows\system32\cmctlde.dll -> No action taken. 12:30:22 PM: Infected file (Sys32.issremovesp) C:\Windows\system32\issremovesp.exe -> No action taken. 12:30:33 PM: Infected file (Sys32.mshtmlmedia) C:\Windows\system32\mshtmlmedia.dll -> No action taken. 12:30:44 PM: Infected file (Sys32.pspascrrc5) C:\Windows\system32\pspascrrc5.dll -> No action taken. 12:31:17 PM: Infected file (Sys32.erdnt) C:\Windows\erdnt\hiv-backup\erdnt.exe -> No action taken. 12:31:17 PM: Infected file (Sys32.erdnt) C:\Windows\erdnt\subs\erdnt.exe -> No action taken. 12:31:22 PM: Infected file (Sys32.pev) C:\Windows\pev.exe -> No action taken. 12:31:30 PM: Infected file (Sys32.axvlc) C:\Program Files (x86)\videolan\vlc\axvlc.dll -> No action taken. 12:31:31 PM: Infected file (Sys32.libvlccore) C:\Program Files (x86)\videolan\vlc\libvlccore.dll -> No action taken. 12:31:32 PM: Infected file (Sys32.uninstall) C:\Program Files (x86)\winrar\uninstall.exe -> No action taken. 12:31:33 PM: Infected file (Sys32.yt) C:\Program Files (x86)\yahoo!\companion\installs\cpn0\yt.dll -> No action taken. 12:31:33 PM: 19 Dangerous files has been found on your computer. Click on "Fix" button to fix selected tasks. Finished…

I would not remove any of these files. Most of them are legit.

Your system is free of malware!


Uninstall our tools.
Please follow these steps in order:

• In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
• In the case we used Combofix. Rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
• In any case please download delfix to your desktop.
  
  • Close all other programms and start delfix.
  • Please check all the boxes and run the tool.
  • delfix will now delete all found traces of our removal process
• If there is still something left please delete it manualy.

Reading Material
How to protect yourself

• System Updates
  Beeing up to date is very important. Please be sure to activate automatic updates in your control panel.
  Windows XP | Windows Vista |
  Windows 7 | windows 8
• Protection
  What you need is one (not more) good virus scanner with backgroud protection. Additionally I recommend a special malwarescanner that you run from time to time.
  Personally I am using the avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer you good protection for free use. But please remember: You get only the full protection if you use the payed versions of your security software.
• Up to date Software
  Stay up to date with all the programs you use. Some of those really have to have an eye on are: your browser(s) including add-ons and plug-ins, Java, Flash Player, your virus scanner, and basically every software you use often. These link may help you to check:
  
  • Secunia Online Software Inspector - Checks if your software has updates available.
  • Filehippo Update Checkere - This tool also scans your computer for outdated software.
  • Mozilla: Check your plugins - The webpage will tell you if you have outdated plugins in your Firefox browser.
• Backups
  There are chances for an emergency every day. So be prepared. Back up your data on a regular basis. If you burn it to DVDs from time to time, use a cloud-drive or a professional network backup system is your choice.
• Brains
  It's no joke! You really need one of those things. It is very important not just to click anywhere it is colored or flashing while you surfing on the web. Do not click an OK button on any popping window without reading what it says. While installing software always choose the custom mode, read what those windows says and uncheck adware that will be installed along the software you want.

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