First of all, I would like to start up with the New topic by thanking all the Technician! Who are always ready to help with all the possible steps.
The issues is that i got a customer, and her system was effected with unidentified Virus attack.
First of all i asked her to get all the internet and external device disconnected,
I did tried getting into F8 and the advanced tool option to get into Safe mode or Command prompt or Safe mode with Networking and all.
Nothing worked.
I got into Bios somehow, I did not changed anything apart from Loading the BISO default which helps to at least reboot the system in the proper way,
Still no go.
Tired repairing using the disk, But the issue arrised when the system sometimes says its Windows Vista and sometimes it shows Windows Xp.
I did confirmed and check, Customer was very much precises that she got Windows-xp.
So my question is ….Would any one tell me what could be the issue and what is the simple solution for this to get fixed.
Is there any ways to get rid of all this option ,,because even if i try to select Windows Xp or Vista ,.the Disk doesn't gives any further option to proceed.
Please suggest me, with more option…
Awaiting for reply….
Hi there,
my name is Marius and I will be assisting you with your Malware related problems.
Before we move on, please read the following points carefully.
First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
Let´s try to check what kind of system we have. Maybe you have to download both files and try them - if it is really XP, none of the files will work.
Report to me, then.
Scan with FRST
To run FRST on Vista and Windows7:
For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.
Plug the flashdrive into the infected PC.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
Select Command Prompt
In the command window:
type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
