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acer laptop windows 7 freezing or program not responding [Closed]

29 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Constant freezing or program not responding, have to force a shutdown to get out of it







Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:44:31 PM, on 5/27/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16576)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe
C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\gcdi\Downloads\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.yhs4.search.yahoo.com/web/partne…520,0,0,25,7635
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" (file missing)
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" (file missing)
O3 - Toolbar: (no name) - {5911488E-9D1E-40ec-8CBB-06B231CC153F} - (no file)
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
O4 - HKLM\..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKUS\S-1-5-18\..\RunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'Default user')
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Active File Monitor V9 (AdobeActiveFileMonitor9.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:\Program Files (x86)\Launch Manager\dsiwmis.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EgisTec Ticket Service - Egis Technology Inc. - C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe
O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Live Updater Service - Acer Incorporated - C:\Program Files\Acer\Acer Updater\UpdaterService.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NTI IScheduleSvc - NTI Corporation - C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

–
End of file - 10613 bytes
Hello gcdi,

My name is OCD. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
  • Copy and Paste logs directly into the reply window. DO NOT attach the logs unless specifically instructed to do so.
IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.

Please stay with this topic until I let you know that your system appears to be "All Clear"

Important: All tools MUST be run from the Desktop.

=========================

1. Security Check

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=========================

2. aswMBR

Download aswMBR.exe and save it to your desktop.
    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click Scan
  • Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.

=========================


3. OTL

Download OTL to your desktop.
  • Make sure all other windows are closed and to let it run uninterrupted.
    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Under Custom Scan paste this in

    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    services.exe
    /md5stop
    %systemroot%\*. /rp /s
    %systemdrive%\$Recycle.Bin|@;true;true;true
    %USERPROFILE%\..|smtmp;true;true;true /FP
    %temp%\smtmp\*.* /s >
    BASESERVICES
    DRIVES
    CREATERESTOREPOINT

  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
    • You may need two posts to fit them both in.

=========================

In your next post please provide the following:

  • checkup.txt
  • aswMBR.txt
  • attach MBR.zip
  • OTL.txt
  • Extras.txt
Results of screen317's Security Check version 0.99.64
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java™ 6 Update 31
Java 7 Update 21
Adobe Flash Player 11.7.700.202
Adobe Reader 10.1.7 Adobe Reader out of Date!
Mozilla Firefox 20.0.1 Firefox out of Date!
Google Chrome 26.0.1410.64
Google Chrome 27.0.1453.94
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````






📎MBR.zipaswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2013-05-31 02:38:09
—————————–
02:38:09.782 OS Version: Windows x64 6.1.7601 Service Pack 1
02:38:09.782 Number of processors: 4 586 0x2A07
02:38:09.782 ComputerName: GCDI-LAP UserName: gcdi
02:38:11.561 Initialize success
02:43:01.514 AVAST engine defs: 13053001
02:43:46.115 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
02:43:46.115 Disk 0 Vendor: WDC_WD50 01.0 Size: 476940MB BusType: 3
02:43:46.240 Disk 0 MBR read successfully
02:43:46.240 Disk 0 MBR scan
02:43:46.240 Disk 0 Windows 7 default MBR code
02:43:46.255 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 18432 MB offset 2048
02:43:46.287 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 37750784
02:43:46.333 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 458406 MB offset 37955584
02:43:46.474 Disk 0 scanning C:\Windows\system32\drivers
02:44:02.214 Service scanning
02:45:30.042 Modules scanning
02:45:30.042 Disk 0 trace - called modules:
02:45:30.074 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
02:45:30.089 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800728a060]
02:45:30.089 3 CLASSPNP.SYS[fffff88001cd643f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8004a1a050]
02:45:31.384 AVAST engine scan C:\Windows
02:45:35.097 AVAST engine scan C:\Windows\system32
03:50:02.562 AVAST engine scan C:\Windows\system32\drivers
03:50:21.578 AVAST engine scan C:\Users\gcdi
03:59:59.544 AVAST engine scan C:\ProgramData
04:04:04.823 Scan finished successfully
04:05:01.794 Disk 0 MBR has been saved successfully to "C:\Users\gcdi\Desktop\MBR.dat"
04:05:01.888 The log file has been saved successfully to "C:\Users\gcdi\Desktop\aswMBR.txt"


couldn't get OTL to run, went to not responding the first time then wouldn't open when I tried again
Hi gcdi,

Please try this tool:

Please download DDS by sUBs from one of the following links and save it to your desktop.
    • DDS.scr
    • DDS.com
    • DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
    Right click and select "Run as Administrator"
  • Right click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
Hi OCD, When logging on to the forum I got a blue screen shutdown, first one I've seen on this machine. Also could you explain the right click run as administrator, I don't see that option on this machine. DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16576 BrowserJavaVersion: 10.21.2 Run by [removed] at 3:51:13 on 2013-06-01 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3948.2398 [GMT -5:00] . AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5} SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508} . ============== Running Processes =============== . C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\system32\WLANExt.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\taskhost.exe C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE C:\Program Files (x86)\Launch Manager\dsiwmis.exe C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe C:\Program Files (x86)\Launch Manager\LMworker.exe C:\Program Files (x86)\Launch Manager\LMutilps32.exe C:\Program Files\Intel\WiFi\bin\EvtEng.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Acer\Acer Updater\UpdaterService.exe C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Windows\system32\taskeng.exe C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe C:\Program Files (x86)\Launch Manager\LManager.exe C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe C:\Windows\system32\wbem\unsecapp.exe C:\Windows\system32\wbem\unsecapp.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Windows\system32\igfxext.exe C:\Windows\system32\igfxsrvc.exe C:\Windows\system32\SearchIndexer.exe C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe C:\Windows\servicing\TrustedInstaller.exe C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\System32\cscript.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.yahoo.com/ uDefault_Page_URL = hxxp://acer.msn.com uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll mWinlogon: Userinit = userinit.exe, BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll mRun: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe" mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" dRunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} mPolicies-Explorer: NoActiveDesktop = dword:1 mPolicies-Explorer: NoActiveDesktopChanges = dword:1 mPolicies-System: ConsentPromptBehaviorAdmin = dword:5 mPolicies-System: ConsentPromptBehaviorUser = dword:3 mPolicies-System: EnableUIADesktopToggle = dword:0 IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_21-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: {CAFEEFAC-0017-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_21-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab TCP: NameServer = 192.168.1.254 TCP: Interfaces\{042FC9AE-140F-4024-A16F-F72AACB10DC6} : DHCPNameServer = 192.168.1.254 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379} : DHCPNameServer = 192.168.1.254 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\0586F656E69687023516C6F6E6D27657563747 : DHCPNameServer = [removed] [removed] TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\2375942554038313 : DHCPNameServer = 192.168.1.254 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\2375942554638343 : DHCPNameServer = 192.168.1.254 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\3416665654870727563737D275966696 : DHCPNameServer = 4.2.2.2 4.2.2.1 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\34963736F61303336393D27657563747 : DHCPNameServer = 192.168.33.1 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\35567756C6C633030303D27657563747 : DHCPNameServer = 192.168.0.1 192.168.33.1 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\A594A594B4947235024516675627E6 : DHCPNameServer = [removed] [removed] Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll SSODL: WebCheck - mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\27.0.1453.94\Installer\chrmstp.exe" –configure-user-settings –verbose-logging –system-level –multi-install –chrome x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe x64-Run: [IntelPAN] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" x64-Run: [Power Management] C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - x64-Notify: igfxcui - igfxdev.dll x64-SSODL: WebCheck - . ================= FIREFOX =================== . FF - ProfilePath - C:\Users\gcdi\AppData\Roaming\Mozilla\Firefox\Profiles\4monm9kx.default\ FF - prefs.js: browser.search.selectedEngine - Ask.com FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/?pc=Z128&install_date=20111117 FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=&locale=&apn_uid=BE4354EC-DC07-4391-8139-A5BBB03A6C39&apn_ptnrs=&apn_sauid=7A548C84-BF7C-4A67-A8B5-43FAFE5746AB&apn_dtid=OSJ000&&q= FF - plugin: C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll FF - plugin: C:\Program Files (x86)\Logitech\Harmony Remote Driver\NprtHarmonyPlugin.dll FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\5\NP_wtapp.dll FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_202.dll FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll FF - plugin: C:\Windows\SysWOW64\npmproxy.dll FF - ExtSQL: 2013-05-14 03:59; {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}; C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} . ============= SERVICES / DRIVERS =============== . R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-1-20 230320] R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-10-20 55856] R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\System32\drivers\mwlPSDFilter.sys [2011-7-20 22648] R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\System32\drivers\mwlPSDNserv.sys [2011-7-20 20520] R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\System32\drivers\mwlPSDVDisk.sys [2011-7-20 62776] R2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe [2010-9-30 169408] R2 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-5-12 249648] R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624] R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2011-7-20 353360] R2 ePowerSvc;Acer ePower Service;C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe [2011-10-20 872552] R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-7-20 13592] R2 Live Updater Service;Live Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2013-3-19 255376] R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe [2011-4-23 256832] R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776] R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-10-20 2656280] R3 b57xdbd;Broadcom xD Picture Bus Driver Service;C:\Windows\System32\drivers\b57xdbd.sys [2011-1-20 67624] R3 b57xdmp;Broadcom xD Picture vstorp client drv;C:\Windows\System32\drivers\b57xdmp.sys [2011-1-20 19496] R3 bScsiMSa;bScsiMSa;C:\Windows\System32\drivers\bScsiMSa.sys [2011-5-16 51240] R3 bScsiSDa;bScsiSDa;C:\Windows\System32\drivers\bScsiSDa.sys [2011-5-6 86056] R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-7-20 317440] R3 iwdbus;IWD Bus Enumerator;C:\Windows\System32\drivers\iwdbus.sys [2011-6-21 25496] R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2011-5-9 425000] R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-2-10 82432] R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-2-10 181760] R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264] R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648] R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960] R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376] R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576] S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-6-7 191752] S3 EgisTec Ticket Service;EgisTec Ticket Service;C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe [2011-4-2 173424] S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072] S3 intaud_WaveExtensible;Intel WiDi Audio Device;C:\Windows\System32\drivers\intelaud.sys [2011-6-21 34200] S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-5-2 340240] S3 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2013-1-20 130008] S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360] S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-24 19456] S3 RemoteControl-USBLAN;RemoteControl-USBLAN;C:\Windows\System32\drivers\rcblan.sys [2011-10-28 46616] S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-2-24 57856] S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-2-24 30208] S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-10-20 1255736] S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184] . =============== Created Last 30 ================ . 2013-06-01 08:50:41 9460464 —-a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{81F07BA1-DDCE-4082-9A79-4DDE0DEAF750}\mpengine.dll 2013-05-31 00:28:01 9460464 ——w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll 2013-05-26 08:08:17 ——– d—–w- C:\e4933ed8a76bc9d5f102bd69d3 2013-05-26 06:23:42 ——– d—–w- C:\b3e550ed4b693c4412057d6e 2013-05-23 21:10:28 964552 ——w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{13052B17-772E-474F-9588-820DBF059005}\gapaengine.dll 2013-05-23 21:10:28 905296 ——w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll 2013-05-23 20:43:10 ——– d—–w- C:\d0338d9681d99315fb 2013-05-23 20:40:59 775232 —-a-w- C:\Program Files\Internet Explorer\iexplore.exe 2013-05-15 16:02:51 983400 —-a-w- C:\Windows\System32\drivers\dxgkrnl.sys 2013-05-15 03:21:41 ——– d—–w- C:\Program Files\CCleaner 2013-05-15 03:20:48 ——– d—–w- C:\Program Files (x86)\Yahoo! 2013-05-14 08:53:26 95648 —-a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll 2013-05-14 04:18:14 ——– d—–w- C:\Program Files (x86)\Microsoft Security Client 2013-05-14 04:18:12 ——– d—–w- C:\Program Files\Microsoft Security Client 2013-05-13 05:21:56 1656680 —-a-w- C:\Windows\System32\drivers\ntfs.sys . ==================== Find3M ==================== . 2013-05-24 06:01:45 71048 —-a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl 2013-05-24 06:01:45 692104 —-a-w- C:\Windows\SysWow64\FlashPlayerApp.exe 2013-05-14 08:53:13 866720 —-a-w- C:\Windows\SysWow64\npDeployJava1.dll 2013-05-14 08:53:13 788896 —-a-w- C:\Windows\SysWow64\deployJava1.dll 2013-05-02 15:29:56 278800 ——w- C:\Windows\System32\MpSigStub.exe 2013-04-13 05:49:23 135168 —-a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll 2013-04-13 05:49:19 350208 —-a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll 2013-04-13 05:49:19 308736 —-a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll 2013-04-13 05:49:19 111104 —-a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll 2013-04-13 04:45:16 474624 —-a-w- C:\Windows\apppatch\AcSpecfc.dll 2013-04-13 04:45:15 2176512 —-a-w- C:\Windows\apppatch\AcGenral.dll 2013-04-10 06:01:54 265064 —-a-w- C:\Windows\System32\drivers\dxgmms1.sys 2013-04-10 03:30:50 3153920 —-a-w- C:\Windows\System32\win32k.sys 2013-04-05 06:52:14 2242048 —-a-w- C:\Windows\System32\wininet.dll 2013-04-05 06:50:36 3958784 —-a-w- C:\Windows\System32\jscript9.dll 2013-04-05 06:50:31 67072 —-a-w- C:\Windows\System32\iesetup.dll 2013-04-05 06:50:31 136704 —-a-w- C:\Windows\System32\iesysprep.dll 2013-04-05 05:28:24 1767424 —-a-w- C:\Windows\SysWow64\wininet.dll 2013-04-05 05:26:26 2877440 —-a-w- C:\Windows\SysWow64\jscript9.dll 2013-04-05 05:26:21 61440 —-a-w- C:\Windows\SysWow64\iesetup.dll 2013-04-05 05:26:21 109056 —-a-w- C:\Windows\SysWow64\iesysprep.dll 2013-04-05 04:43:00 2706432 —-a-w- C:\Windows\System32\mshtml.tlb 2013-04-05 04:29:45 2706432 —-a-w- C:\Windows\SysWow64\mshtml.tlb 2013-04-05 03:51:11 89600 —-a-w- C:\Windows\System32\RegisterIEPKEYs.exe 2013-04-05 03:38:25 71680 —-a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe 2013-03-19 06:04:06 5550424 —-a-w- C:\Windows\System32\ntoskrnl.exe 2013-03-19 05:53:58 48640 —-a-w- C:\Windows\System32\wwanprotdim.dll 2013-03-19 05:53:58 230400 —-a-w- C:\Windows\System32\wwansvc.dll 2013-03-19 05:46:56 43520 —-a-w- C:\Windows\System32\csrsrv.dll 2013-03-19 05:04:13 3968856 —-a-w- C:\Windows\SysWow64\ntkrnlpa.exe 2013-03-19 05:04:10 3913560 —-a-w- C:\Windows\SysWow64\ntoskrnl.exe 2013-03-19 04:47:50 6656 —-a-w- C:\Windows\SysWow64\apisetschema.dll 2013-03-19 03:06:33 112640 —-a-w- C:\Windows\System32\smss.exe . ============= FINISH: 3:51:37.39 ===============

Attachments:

Hi ptaerehsahh,

In Windows Vista, 7 & 8 it is necessary to run the tools with Administrator privileges. To do this you right click on the executable file (.exe) and select Run as Administrator

=========================

1. Uninstall via Programs and Features

Click Start > Control Panel > Programs and Features. Locate and select the following that are present on the list and click the Remove button:
  • Ask Toolbar
  • Ask Toolbar Updater
=========================

2. AdwCleaner

Download AdwCleaner to your desktop.

Right click and select "Run as Administrator".
  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply
=========================

3. ComboFix

Refer to the ComboFix User's Guide

  • Download ComboFix from the following location:

    Link

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

    ———————————————————————————————
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.
    ———————————————————————————————
NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

=========================

In your next post please provide the following:
  • AdwCleaner[S1].txt
  • ComboFix.txt
ComboFix 13-06-01.01 - gcdi 06/01/2013 22:39:22.1.4 - x64 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3948.2628 [GMT -5:00] Running from: c:\users\[removed]\Desktop\ComboFix.exe AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5} SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508} SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} * Created a new restore point . . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . . C:\install.exe c:\program files (x86)\proscan c:\program files (x86)\proscan\CommBase.dll c:\program files (x86)\proscan\DGChart.dll c:\program files (x86)\proscan\DGDyno.dll c:\program files (x86)\proscan\DiagnosticReport.dll c:\program files (x86)\proscan\dotnetfx.exe c:\program files (x86)\proscan\dtc.dat c:\program files (x86)\proscan\DundasWinGauge.dll c:\program files (x86)\proscan\FreezeFrameData.dll c:\program files (x86)\proscan\Gauge.dll c:\program files (x86)\proscan\generic.dat c:\program files (x86)\proscan\O2TestResults.dll c:\program files (x86)\proscan\O2Waveform.dll c:\program files (x86)\proscan\preferences.dat c:\program files (x86)\proscan\ProScan.exe c:\program files (x86)\proscan\ProScan_Help.chm c:\program files (x86)\proscan\ProScan_Web_Setup.s2g c:\program files (x86)\proscan\RichTextBoxPrintCtrl.dll c:\program files (x86)\proscan\SensorDisplay.dll c:\program files (x86)\proscan\settings.dat c:\program files (x86)\proscan\Setup_Logo.jpg c:\program files (x86)\proscan\vehicles.dat c:\programdata\Roaming c:\users\gcdi\AppData\Roaming\Mozilla\Firefox\Profiles\4monm9kx.default\searchplugins\bing-zugo.xml c:\users\gcdi\Desktop\Setup.exe c:\windows\SysWow64\DEBUG.log c:\windows\wininit.ini . . ((((((((((((((((((((((((( Files Created from 2013-05-02 to 2013-06-02 ))))))))))))))))))))))))))))))) . . 2013-06-02 04:04 . 2013-06-02 04:04 ——– d—–w- c:\users\Default\AppData\Local\temp 2013-06-01 08:50 . 2013-05-13 06:37 9460464 —-a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{81F07BA1-DDCE-4082-9A79-4DDE0DEAF750}\mpengine.dll 2013-05-31 00:28 . 2013-05-13 06:37 9460464 —-a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll 2013-05-26 08:08 . 2013-05-26 08:08 ——– d—–w- C:\e4933ed8a76bc9d5f102bd69d3 2013-05-26 06:23 . 2013-05-26 06:23 ——– d—–w- C:\b3e550ed4b693c4412057d6e 2013-05-23 21:10 . 2013-05-17 15:19 964552 ——w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{13052B17-772E-474F-9588-820DBF059005}\gapaengine.dll 2013-05-23 21:10 . 2013-05-14 04:23 905296 ——w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll 2013-05-23 20:43 . 2013-05-23 20:43 ——– d—–w- C:\d0338d9681d99315fb 2013-05-23 20:40 . 2013-04-05 07:53 775232 —-a-w- c:\program files\Internet Explorer\iexplore.exe 2013-05-15 16:02 . 2013-04-10 06:01 265064 —-a-w- c:\windows\system32\drivers\dxgmms1.sys 2013-05-15 03:21 . 2013-05-15 03:21 ——– d—–w- c:\program files\CCleaner 2013-05-15 03:20 . 2013-05-15 03:20 ——– d—–w- c:\programdata\Yahoo! 2013-05-15 03:20 . 2013-05-15 03:21 ——– d—–w- c:\programdata\Yahoo! Companion 2013-05-15 03:20 . 2013-05-15 03:20 ——– d—–w- c:\program files (x86)\Yahoo! 2013-05-15 03:20 . 2013-05-15 03:20 ——– d—–w- c:\users\gcdi\AppData\Roaming\Yahoo! 2013-05-14 08:54 . 2013-05-14 08:54 ——– d—–w- c:\program files (x86)\Common Files\Java 2013-05-14 08:53 . 2013-05-14 08:53 95648 —-a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll 2013-05-14 04:18 . 2013-05-14 04:18 ——– d—–w- c:\program files (x86)\Microsoft Security Client 2013-05-14 04:18 . 2013-05-14 04:18 ——– d—–w- c:\program files\Microsoft Security Client 2013-05-13 05:21 . 2013-04-12 14:45 1656680 —-a-w- c:\windows\system32\drivers\ntfs.sys . . . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2013-05-26 04:10 . 2011-10-20 20:28 75016696 —-a-w- c:\windows\system32\MRT.exe 2013-05-24 06:01 . 2012-03-29 05:50 692104 —-a-w- c:\windows\SysWow64\FlashPlayerApp.exe 2013-05-24 06:01 . 2011-07-20 21:53 71048 —-a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl 2013-05-14 08:53 . 2012-06-26 19:36 866720 —-a-w- c:\windows\SysWow64\npDeployJava1.dll 2013-05-14 08:53 . 2012-04-23 19:29 788896 —-a-w- c:\windows\SysWow64\deployJava1.dll 2013-05-02 15:29 . 2010-11-21 03:27 278800 ——w- c:\windows\system32\MpSigStub.exe 2013-04-13 05:49 . 2013-05-15 16:02 135168 —-a-w- c:\windows\apppatch\AppPatch64\AcXtrnal.dll 2013-04-13 05:49 . 2013-05-15 16:02 350208 —-a-w- c:\windows\apppatch\AppPatch64\AcLayers.dll 2013-04-13 05:49 . 2013-05-15 16:02 308736 —-a-w- c:\windows\apppatch\AppPatch64\AcGenral.dll 2013-04-13 05:49 . 2013-05-15 16:02 111104 —-a-w- c:\windows\apppatch\AppPatch64\acspecfc.dll 2013-04-13 04:45 . 2013-05-15 16:02 474624 —-a-w- c:\windows\apppatch\AcSpecfc.dll 2013-04-13 04:45 . 2013-05-15 16:02 2176512 —-a-w- c:\windows\apppatch\AcGenral.dll 2013-03-19 06:04 . 2013-04-10 05:25 5550424 —-a-w- c:\windows\system32\ntoskrnl.exe 2013-03-19 05:46 . 2013-04-10 05:25 43520 —-a-w- c:\windows\system32\csrsrv.dll 2013-03-19 05:04 . 2013-04-10 05:25 3968856 —-a-w- c:\windows\SysWow64\ntkrnlpa.exe 2013-03-19 05:04 . 2013-04-10 05:25 3913560 —-a-w- c:\windows\SysWow64\ntoskrnl.exe 2013-03-19 04:47 . 2013-04-10 05:25 6656 —-a-w- c:\windows\SysWow64\apisetschema.dll 2013-03-19 03:06 . 2013-04-10 05:25 112640 —-a-w- c:\windows\system32\smss.exe . . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 . [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run] "SuiteTray"="c:\program files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe" [2011-04-02 340848] "LManager"="c:\program files (x86)\Launch Manager\LManager.exe" [2011-07-01 1103440] "NUSB3MON"="c:\program files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" [2010-11-17 113288] "SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816] "Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576] . [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce] "IsMyWinLockerReboot"="msiexec.exe" [2010-11-21 73216] . [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system] "ConsentPromptBehaviorAdmin"= 5 (0x5) "ConsentPromptBehaviorUser"= 3 (0x3) "EnableUIADesktopToggle"= 0 (0x0) . [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32] "mixer3"=wdmaud.drv . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS] @="" . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc] @="Service" . R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576] R3 BBSvc;Bing Bar Update Service;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-06-07 191752] R3 EgisTec Ticket Service;EgisTec Ticket Service;c:\program files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe [2011-04-02 173424] R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072] R3 intaud_WaveExtensible;Intel WiDi Audio Device;c:\windows\system32\drivers\intelaud.sys [2011-06-21 34200] R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [2011-05-02 340240] R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2013-01-20 130008] R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [2013-01-27 379360] R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 19456] R3 RemoteControl-USBLAN;RemoteControl-USBLAN;c:\windows\system32\DRIVERS\rcblan.sys [2007-01-24 46616] R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2012-08-23 57856] R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2012-08-23 30208] R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-10-20 1255736] R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 57184] S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [2010-03-19 55856] S1 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\DRIVERS\mwlPSDFilter.sys [2011-07-20 22648] S1 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\DRIVERS\mwlPSDNServ.sys [2011-07-20 20520] S1 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\DRIVERS\mwlPSDVDisk.sys [2011-07-20 62776] S2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;c:\program files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe [2010-09-30 169408] S2 BBUpdate;BBUpdate;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-05-12 249648] S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2012-01-04 822624] S2 DsiWMIService;Dritek WMI Service;c:\program files (x86)\Launch Manager\dsiwmis.exe [2011-07-01 353360] S2 ePowerSvc;Acer ePower Service;c:\program files\Acer\Acer ePower Management\ePowerSvc.exe [2011-05-10 872552] S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-04-30 13592] S2 Live Updater Service;Live Updater Service;c:\program files\Acer\Acer Updater\UpdaterService.exe [2012-04-05 255376] S2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe [2011-04-24 256832] S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-01 508776] S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-02-01 2656280] S3 b57xdbd;Broadcom xD Picture Bus Driver Service;c:\windows\system32\drivers\b57xdbd.sys [2011-01-21 67624] S3 b57xdmp;Broadcom xD Picture vstorp client drv;c:\windows\system32\drivers\b57xdmp.sys [2011-01-21 19496] S3 bScsiMSa;bScsiMSa;c:\windows\system32\drivers\bScsiMSa.sys [2011-05-16 51240] S3 bScsiSDa;bScsiSDa;c:\windows\system32\DRIVERS\bScsiSDa.sys [2011-05-06 86056] S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [2010-10-15 317440] S3 iwdbus;IWD Bus Enumerator;c:\windows\system32\DRIVERS\iwdbus.sys [2011-06-21 25496] S3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60a.sys [2011-05-10 425000] S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\nusb3hub.sys [2011-02-10 82432] S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\DRIVERS\nusb3xhc.sys [2011-02-10 181760] S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [2011-10-01 764264] S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [2011-10-01 268648] S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [2011-10-01 25960] S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [2011-10-01 22376] S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-01 219496] . . [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}] 2013-05-26 04:05 1165776 —-a-w- c:\program files (x86)\Google\Chrome\Application\27.0.1453.94\Installer\chrmstp.exe . Contents of the 'Scheduled Tasks' folder . 2013-06-02 c:\windows\Tasks\Adobe Flash Player Updater.job - c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-29 06:01] . 2013-06-02 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job - c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-19 05:03] . 2013-06-02 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job - c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-19 05:03] . . ——— X64 Entries ———– . . [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-06-21 167704] "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-06-21 392472] "Persistence"="c:\windows\system32\igfxpers.exe" [2011-06-21 416024] "IntelPAN"="c:\program files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" [2011-05-02 1935120] "AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-07-29 497648] "Power Management"="c:\program files\Acer\Acer ePower Management\ePowerTray.exe" [2011-05-10 1831528] "MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 1281512] . HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - LocalService FontCache . ——- Supplementary Scan ——- . uStart Page = hxxp://www.yahoo.com/ uLocal Page = c:\windows\system32\blank.htm mLocal Page = c:\windows\SysWOW64\blank.htm TCP: DhcpNameServer = 192.168.1.254 FF - ProfilePath - c:\users\gcdi\AppData\Roaming\Mozilla\Firefox\Profiles\4monm9kx.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/?pc=Z128&install_date=20111117 FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z128&form=ZGAADF&install_date=20111117&q= FF - ExtSQL: 2013-05-14 03:59; {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}; c:\program files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} . - - - - ORPHANS REMOVED - - - - . Toolbar-Locked - (no file) HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start Toolbar-Locked - (no file) HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe . . . ——————— LOCKED REGISTRY KEYS ——————— . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}] @Denied: (A 2) (Everyone) @="FlashBroker" "LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_202_ActiveX.exe,-101" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation] "Enabled"=dword:00000001 . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32] @="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_202_ActiveX.exe" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}] @Denied: (A 2) (Everyone) @="IFlashBroker5" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32] @="{00020424-0000-0000-C000-000000000046}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" "Version"="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}] @Denied: (A 2) (Everyone) @="FlashBroker" "LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe,-101" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation] "Enabled"=dword:00000001 . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}] @Denied: (A 2) (Everyone) @="Shockwave Flash Object" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx" "ThreadingModel"="Apartment" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus] @="0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID] @="ShockwaveFlash.ShockwaveFlash.11" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx, 1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib] @="{D27CDB6B-AE6D-11cf-96B8-444553540000}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version] @="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID] @="ShockwaveFlash.ShockwaveFlash" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}] @Denied: (A 2) (Everyone) @="Macromedia Flash Factory Object" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx" "ThreadingModel"="Apartment" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID] @="FlashFactory.FlashFactory.1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx, 1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib] @="{D27CDB6B-AE6D-11cf-96B8-444553540000}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version] @="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID] @="FlashFactory.FlashFactory" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}] @Denied: (A 2) (Everyone) @="IFlashBroker5" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32] @="{00020424-0000-0000-C000-000000000046}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" "Version"="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\McAfee] "SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79, 00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\ . [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security] @Denied: (Full) (Everyone) . Completion time: 2013-06-01 23:06:51 ComboFix-quarantined-files.txt 2013-06-02 04:06 . Pre-Run: 432,963,325,952 bytes free Post-Run: 433,783,226,368 bytes free . - - End Of File - - 23B5A0DC6C6892CFE32DCFECA29016D6
# AdwCleaner v2.301 - Logfile created 06/01/2013 at 22:24:39 # Updated 16/05/2013 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits) # User : gcdi - GCDI-LAP # Boot Mode : Normal # Running from : C:\Users\gcdi\Downloads\AdwCleaner.exe # Option [Delete] ***** [Services] ***** ***** [Files / Folders] ***** File Deleted : C:\Users\gcdi\AppData\Roaming\Mozilla\Firefox\Profiles\4monm9kx.default\searchplugins\Askcom.xml Folder Deleted : C:\ProgramData\Ask Folder Deleted : C:\Users\gcdi\AppData\Roaming\Mozilla\Firefox\Profiles\4monm9kx.default\extensions\{5911488E-9D1E-40ec-8CBB-06B231CC153F} ***** [Registry] ***** Key Deleted : HKCU\Software\InstallCore Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6E13D095-45C3-4271-9475-F3B48227DD9F} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKCU\Software\StartNow Toolbar Key Deleted : HKCU\Software\Zugo Key Deleted : HKLM\SOFTWARE\Classes\AppID\{7E8A36EA-2501-4ED3-A3C8-CFA9143FB169} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{FAA8C612-F1B6-461B-8B60-B54D74D9642E} Key Deleted : HKLM\SOFTWARE\Classes\AppID\Toolbar.DLL Key Deleted : HKLM\SOFTWARE\Classes\AppID\ToolbarBroker.EXE Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.BandObject Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.BandObject.1 Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.ToolbarHelperObject Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.ToolbarHelperObject.1 Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{38BF9661-BDA0-4A74-BB3B-576EC7AE16DC} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{6857AC4A-95B4-4E2C-B2D2-8A235FCCEF4A} Key Deleted : HKLM\SOFTWARE\Classes\ZGClnt.Mngr Key Deleted : HKLM\SOFTWARE\Classes\ZGClnt.Mngr.1 Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKLM\Software\StartNow Toolbar Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1C888195-0160-4883-91B7-294C0CE2F277} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{99ACA0F7-D864-45CB-8C40-FD42A077E7CA} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E65F40C8-3CEB-47C2-9E01-BF73323DF4E7} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{2CBD2A57-2FD5-4F1A-9FC8-90ED48FA4187} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1C888195-0160-4883-91B7-294C0CE2F277} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{99ACA0F7-D864-45CB-8C40-FD42A077E7CA} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E65F40C8-3CEB-47C2-9E01-BF73323DF4E7} Key Deleted : HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\ApnUpdater Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{5911488E-9D1E-40EC-8CBB-06B231CC153F}] Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}] ***** [Internet Browsers] ***** -\\ Internet Explorer v10.0.9200.16576 [OK] Registry is clean. -\\ Mozilla Firefox v20.0.1 (en-US) File : C:\Users\gcdi\AppData\Roaming\Mozilla\Firefox\Profiles\4monm9kx.default\prefs.js Deleted : user_pref("browser.search.order.1", "Ask.com"); Deleted : user_pref("browser.search.selectedEngine", "Ask.com"); Deleted : user_pref("{5911488E-9D1E-40ec-8CBB-06B231CC153F}.install_folder", "C:\\Program Files (x86)\\StartNo[…] Deleted : user_pref("{5911488E-9D1E-40ec-8CBB-06B231CC153F}.name", "StartNow Toolbar"); Deleted : user_pref("{5911488E-9D1E-40ec-8CBB-06B231CC153F}.startpage", "lf.startnow.com"); Deleted : user_pref("browser.search.defaultengine", "Ask.com"); Deleted : user_pref("browser.search.defaultenginename", "Ask.com"); -\\ Google Chrome v27.0.1453.94 File : C:\Users\gcdi\AppData\Local\Google\Chrome\User Data\Default\Preferences [OK] File is clean. ************************* AdwCleaner[S1].txt - [4746 octets] - [01/06/2013 22:24:39] ########## EOF - C:\AdwCleaner[S1].txt - [4806 octets] ##########
Hi gcdi,

1. Re-run DDS
  • Disable any script blocking protection (How to Disable your Security Programs)
    Right click and select "Run as Administrator"
  • Right click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
=========================

In your next post please provide the following:
  • DDS.txt
  • Do Not post the attach.txt
  • How's the computer running?
Hi, computer still running poorly. Most things cause the hard drive activity light to stay full on not even flickering as if it's trying to do something but can't complete the task. DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16576 BrowserJavaVersion: 10.21.2 Run by [removed] at 1:57:06 on 2013-06-03 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3948.2706 [GMT -5:00] . AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5} SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508} . ============== Running Processes =============== . C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\system32\WLANExt.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE C:\Program Files (x86)\Launch Manager\dsiwmis.exe C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe C:\Program Files (x86)\Launch Manager\LMworker.exe C:\Program Files (x86)\Launch Manager\LMutilps32.exe C:\Program Files\Intel\WiFi\bin\EvtEng.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files\Acer\Acer Updater\UpdaterService.exe C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE C:\Windows\system32\taskhost.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe C:\Program Files (x86)\Launch Manager\LManager.exe C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe C:\Windows\system32\wbem\unsecapp.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\wbem\unsecapp.exe C:\Windows\system32\igfxext.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Windows\system32\taskeng.exe C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\System32\cscript.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.yahoo.com/ BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - mRun: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe" mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" dRunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} uPolicies-Explorer: NoDrives = dword:0 mPolicies-Explorer: NoDrives = dword:0 mPolicies-System: ConsentPromptBehaviorAdmin = dword:5 mPolicies-System: ConsentPromptBehaviorUser = dword:3 mPolicies-System: EnableUIADesktopToggle = dword:0 IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_21-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: {CAFEEFAC-0017-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_21-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab TCP: NameServer = 192.168.1.254 TCP: Interfaces\{042FC9AE-140F-4024-A16F-F72AACB10DC6} : DHCPNameServer = 192.168.1.254 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379} : DHCPNameServer = 192.168.1.254 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\0586F656E69687023516C6F6E6D27657563747 : DHCPNameServer = [removed] [removed] TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\2375942554038313 : DHCPNameServer = 192.168.1.254 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\2375942554638343 : DHCPNameServer = 192.168.1.254 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\3416665654870727563737D275966696 : DHCPNameServer = 4.2.2.2 4.2.2.1 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\34963736F61303336393D27657563747 : DHCPNameServer = 192.168.33.1 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\35567756C6C633030303D27657563747 : DHCPNameServer = 192.168.0.1 192.168.33.1 TCP: Interfaces\{30372C9B-256A-4723-AAF2-EC20E2D1B379}\A594A594B4947235024516675627E6 : DHCPNameServer = [removed] [removed] Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll SSODL: WebCheck - mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\27.0.1453.94\Installer\chrmstp.exe" –configure-user-settings –verbose-logging –system-level –multi-install –chrome x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe x64-Run: [IntelPAN] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" x64-Run: [Power Management] C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - x64-Notify: igfxcui - igfxdev.dll x64-SSODL: WebCheck - . ================= FIREFOX =================== . FF - ProfilePath - C:\Users\gcdi\AppData\Roaming\Mozilla\Firefox\Profiles\4monm9kx.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/?pc=Z128&install_date=20111117 FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z128&form=ZGAADF&install_date=20111117&q= FF - plugin: C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll FF - plugin: C:\Program Files (x86)\Logitech\Harmony Remote Driver\NprtHarmonyPlugin.dll FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\5\NP_wtapp.dll FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_202.dll FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll FF - plugin: C:\Windows\SysWOW64\npmproxy.dll FF - ExtSQL: 2013-05-14 03:59; {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}; C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} . ============= SERVICES / DRIVERS =============== . R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-1-20 230320] R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-10-20 55856] R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\System32\drivers\mwlPSDFilter.sys [2011-7-20 22648] R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\System32\drivers\mwlPSDNserv.sys [2011-7-20 20520] R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\System32\drivers\mwlPSDVDisk.sys [2011-7-20 62776] R2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe [2010-9-30 169408] R2 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-5-12 249648] R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624] R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2011-7-20 353360] R2 ePowerSvc;Acer ePower Service;C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe [2011-10-20 872552] R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-7-20 13592] R2 Live Updater Service;Live Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2013-3-19 255376] R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe [2011-4-23 256832] R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776] R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-10-20 2656280] R3 b57xdbd;Broadcom xD Picture Bus Driver Service;C:\Windows\System32\drivers\b57xdbd.sys [2011-1-20 67624] R3 b57xdmp;Broadcom xD Picture vstorp client drv;C:\Windows\System32\drivers\b57xdmp.sys [2011-1-20 19496] R3 bScsiMSa;bScsiMSa;C:\Windows\System32\drivers\bScsiMSa.sys [2011-5-16 51240] R3 bScsiSDa;bScsiSDa;C:\Windows\System32\drivers\bScsiSDa.sys [2011-5-6 86056] R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-7-20 317440] R3 iwdbus;IWD Bus Enumerator;C:\Windows\System32\drivers\iwdbus.sys [2011-6-21 25496] R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2011-5-9 425000] R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-2-10 82432] R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-2-10 181760] R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264] R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648] R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960] R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376] R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576] S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-6-7 191752] S3 EgisTec Ticket Service;EgisTec Ticket Service;C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe [2011-4-2 173424] S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072] S3 intaud_WaveExtensible;Intel WiDi Audio Device;C:\Windows\System32\drivers\intelaud.sys [2011-6-21 34200] S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-5-2 340240] S3 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2013-1-20 130008] S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360] S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-24 19456] S3 RemoteControl-USBLAN;RemoteControl-USBLAN;C:\Windows\System32\drivers\rcblan.sys [2011-10-28 46616] S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-2-24 57856] S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-2-24 30208] S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-10-20 1255736] S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184] . =============== Created Last 30 ================ . 2013-06-03 06:39:29 9460464 —-a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{8BFFBB92-368C-45CF-9E28-E213D0989948}\mpengine.dll 2013-06-03 06:28:56 ——– d-sh–w- C:\$RECYCLE.BIN 2013-06-02 05:48:34 ——– d—–w- C:\41983bb1ed5a14b92ad6 2013-06-02 03:37:51 98816 —-a-w- C:\Windows\sed.exe 2013-06-02 03:37:51 256000 —-a-w- C:\Windows\PEV.exe 2013-06-02 03:37:51 208896 —-a-w- C:\Windows\MBR.exe 2013-06-01 08:50:41 9460464 ——w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll 2013-05-26 08:08:17 ——– d—–w- C:\e4933ed8a76bc9d5f102bd69d3 2013-05-26 06:23:42 ——– d—–w- C:\b3e550ed4b693c4412057d6e 2013-05-23 21:10:28 964552 ——w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{13052B17-772E-474F-9588-820DBF059005}\gapaengine.dll 2013-05-23 21:10:28 905296 ——w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll 2013-05-23 20:43:10 ——– d—–w- C:\d0338d9681d99315fb 2013-05-23 20:40:59 775232 —-a-w- C:\Program Files\Internet Explorer\iexplore.exe 2013-05-15 16:02:51 983400 —-a-w- C:\Windows\System32\drivers\dxgkrnl.sys 2013-05-15 03:21:41 ——– d—–w- C:\Program Files\CCleaner 2013-05-15 03:20:48 ——– d—–w- C:\Program Files (x86)\Yahoo! 2013-05-14 08:53:26 95648 —-a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll 2013-05-14 04:18:14 ——– d—–w- C:\Program Files (x86)\Microsoft Security Client 2013-05-14 04:18:12 ——– d—–w- C:\Program Files\Microsoft Security Client 2013-05-13 05:21:56 1656680 —-a-w- C:\Windows\System32\drivers\ntfs.sys . ==================== Find3M ==================== . 2013-05-24 06:01:45 71048 —-a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl 2013-05-24 06:01:45 692104 —-a-w- C:\Windows\SysWow64\FlashPlayerApp.exe 2013-05-14 08:53:13 866720 —-a-w- C:\Windows\SysWow64\npDeployJava1.dll 2013-05-14 08:53:13 788896 —-a-w- C:\Windows\SysWow64\deployJava1.dll 2013-05-02 15:29:56 278800 ——w- C:\Windows\System32\MpSigStub.exe 2013-04-13 05:49:23 135168 —-a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll 2013-04-13 05:49:19 350208 —-a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll 2013-04-13 05:49:19 308736 —-a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll 2013-04-13 05:49:19 111104 —-a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll 2013-04-13 04:45:16 474624 —-a-w- C:\Windows\apppatch\AcSpecfc.dll 2013-04-13 04:45:15 2176512 —-a-w- C:\Windows\apppatch\AcGenral.dll 2013-04-10 06:01:54 265064 —-a-w- C:\Windows\System32\drivers\dxgmms1.sys 2013-04-10 03:30:50 3153920 —-a-w- C:\Windows\System32\win32k.sys 2013-04-05 06:52:14 2242048 —-a-w- C:\Windows\System32\wininet.dll 2013-04-05 06:50:36 3958784 —-a-w- C:\Windows\System32\jscript9.dll 2013-04-05 06:50:31 67072 —-a-w- C:\Windows\System32\iesetup.dll 2013-04-05 06:50:31 136704 —-a-w- C:\Windows\System32\iesysprep.dll 2013-04-05 05:28:24 1767424 —-a-w- C:\Windows\SysWow64\wininet.dll 2013-04-05 05:26:26 2877440 —-a-w- C:\Windows\SysWow64\jscript9.dll 2013-04-05 05:26:21 61440 —-a-w- C:\Windows\SysWow64\iesetup.dll 2013-04-05 05:26:21 109056 —-a-w- C:\Windows\SysWow64\iesysprep.dll 2013-04-05 04:43:00 2706432 —-a-w- C:\Windows\System32\mshtml.tlb 2013-04-05 04:29:45 2706432 —-a-w- C:\Windows\SysWow64\mshtml.tlb 2013-04-05 03:51:11 89600 —-a-w- C:\Windows\System32\RegisterIEPKEYs.exe 2013-04-05 03:38:25 71680 —-a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe 2013-03-19 06:04:06 5550424 —-a-w- C:\Windows\System32\ntoskrnl.exe 2013-03-19 05:53:58 48640 —-a-w- C:\Windows\System32\wwanprotdim.dll 2013-03-19 05:53:58 230400 —-a-w- C:\Windows\System32\wwansvc.dll 2013-03-19 05:46:56 43520 —-a-w- C:\Windows\System32\csrsrv.dll 2013-03-19 05:04:13 3968856 —-a-w- C:\Windows\SysWow64\ntkrnlpa.exe 2013-03-19 05:04:10 3913560 —-a-w- C:\Windows\SysWow64\ntoskrnl.exe 2013-03-19 04:47:50 6656 —-a-w- C:\Windows\SysWow64\apisetschema.dll 2013-03-19 03:06:33 112640 —-a-w- C:\Windows\System32\smss.exe . ============= FINISH: 1:57:25.95 ===============
Hi gcdi,

1. RogueKiller

Download to your desktop RogueKiller (by tigzy)

Right click and select "Run as Administrator"
  • Quit all programs
  • Wait until Prescan has finished …
  • Click on Scan, Do Not Fix Anything at this point.
  • Click the Report button, save the report to your desktop
=========================

In your next post please provide the following:
  • RKreport[1].txt
RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRKgmailcom
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : gcdi [Admin rights]
Mode : Scan – Date : 06/03/2013 22:55:55
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 5 ¤¤¤
[TASK][SUSP PATH] {C8FC0895-218E-4C11-B7A2-A2B193EB52F2} : msiexec.exe /package "C:\Users\gcdi\Desktop\AutoTapV2.msi" [x] -> FOUND
[HJPOL] HKLM\[…]\System : DisableRegistryTools (0) -> FOUND
[HJPOL] HKLM\[…]\Wow6432Node\System : DisableRegistryTools (0) -> FOUND
[HJ DESK] HKLM\[…]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[…]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
–> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD5000BPVT-22HXZT3 +++++
— User —
[MBR] f986a7bea54ed8cadf814e3ffcb1d648
[BSP] 0b64cd893b4567562f2afa5c18fb1a05 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 18432 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 37750784 | Size: 100 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 37955584 | Size: 458406 Mo
User = LL1 … OK!
User = LL2 … OK!

Finished : << RKreport[1]_S_06032013_02d2255.txt >>
RKreport[1]_S_06032013_02d2255.txt
Hi gcdi,

1. Re-run RogueKiller

Right click and select "Run as Administrator"
  • Quit all programs
  • Wait until Prescan has finished …
  • Click on Scan.
  • After the scan has completed click on the Registry tab
  • Place a check mark next to each of the following entries:


    • [TASK][SUSP PATH] {C8FC0895-218E-4C11-B7A2-A2B193EB52F2} : msiexec.exe /package "C:\Users\gcdi\Desktop\AutoTapV2.msi" [x] -> FOUND
      [HJPOL] HKLM\[…]\System : DisableRegistryTools (0) -> FOUND
      [HJPOL] HKLM\[…]\Wow6432Node\System : DisableRegistryTools (0) -> FOUND

  • Remove the check mark from all other entries listed
  • Click the Delete button
  • Click the Report button, save the report to your desktop
=========================

2. Malwarebytes' Anti-Malware

Please download Malwarebytes' Anti-Malware to your desktop.

Right click mbam-setup.exe and select "Run as Administrator" and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan as shown below.

    [external image: Posted Image]

  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
=========================

3. ESET Online Scanner

*Note:
  • It is recommended to disable on-board antivirus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
  • Please don't go surfing while your resident protection is disabled!
  • Once the scan is finished remember to re-enable your antivirus along with your anti-spyware programs.
** You need to run your browser with Administrator Rights, to do so right click your browsers short cut and select "Run as Administrator".

= = = = = = = = = = = = = = = = = = = =

Go here to run ESET Online Scanner

(Note: You can use Internet Explorer or FireFox for this scan. If you use FireFox you will be asked to install an additional component. Please allow this.)

  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Disable your Antivirus software. You can usually do this with its Notfication Tray icon near the clock
  • Click Start
  • Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is Checked.
  • Click Scan.
  • Wait for the scan to finish.
  • When the scan completes, click List of found threats
  • click Export to Text file and save the file to your desktop using a unique name, such as ESETScan.
  • Include the contents of this report in your next reply

    Note - when ESET doesn't find any threats, no report will be created.
  • Push the back button.
  • Push Finish
  • Re-enable your Antivirus software.
=========================

In your next post please provide the following:
  • RKreport[2].txt
  • MBAM log
  • ESET's log.txt
  • Give details about the symptoms you are experiencing
Hi OCD,

the symptoms are the same. I could not get the eset scanner to work. I could go to the link and get to the part where you accept the terms then it would go to an all light blue screen and then nothing else would happen. I tried it several times. Malware scan took about an hour for quick scan. When I open a browser, lets say yahoo and click on one of their stories it will open a new window that is blank, if I refresh that blank window one or two times then it will work but I can't go back to the previous page I just have to close the browser. Microsoft Security Essentials can not make it through a scan, it will run for a few seconds and then stop responding.

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.06.04.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16576
gcdi :: GCDI-LAP [administrator]

6/4/2013 1:19:12 PM
mbam-log-2013-06-04 (13-19-12).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 219212
Time elapsed: 56 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRKgmailcom
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : gcdi [Admin rights]
Mode : Remove – Date : 06/04/2013 12:53:09
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 4 ¤¤¤
[TASK][SUSP PATH] {C8FC0895-218E-4C11-B7A2-A2B193EB52F2} : msiexec.exe /package "C:\Users\gcdi\Desktop\AutoTapV2.msi" [x] -> DELETED
[HJPOL] HKLM\[…]\System : DisableRegistryTools (0) -> DELETED
[HJ DESK] HKLM\[…]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> NOT SELECTED
[HJ DESK] HKLM\[…]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> NOT SELECTED

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
–> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD5000BPVT-22HXZT3 +++++
— User —
[MBR] f986a7bea54ed8cadf814e3ffcb1d648
[BSP] 0b64cd893b4567562f2afa5c18fb1a05 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 18432 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 37750784 | Size: 100 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 37955584 | Size: 458406 Mo
User = LL1 … OK!
User = LL2 … OK!

Finished : << RKreport[2]_D_06042013_02d1253.txt >>
RKreport[1]_S_06042013_02d1248.txt ; RKreport[2]_D_06042013_02d1253.txt
Hi gcdi,

1. TrendMicro HouseCall Online Scanner
  • Go to http://housecall.trendmicro.com/
  • Download HouseCall - Free Online Scanner
  • Select get HouseCall Now, save the file to your computer.
  • Double-click to launch HouseCall
  • Click Yes for the UAC
  • Click the Scan Now button
  • Fix any problems found
  • Copy and paste the results in your next reply
=========================

2. Flush the FireFox Cache
(these directions are specific to Firefox 19, if you have a different version the exact steps might be slightly different)
  • In Firefox, Options
  • Select Options
  • Select Privacy tab
  • Find the section that reads: You might want to clear your recent history or remove individual cookies
  • Select clear your recent history
  • Click the Details drop-down arrow
  • Make sure a check mark is placed in the following boxes:
    • Cookies
    • Cache
  • Next select the Time Range to Clear drop-down menu
  • Select Everything (this will only delete all the cookies and cache, and will save the other items not selected)
  • Click Clear Now
=========================

In your next post please provide the following:
  • HouseCall Results
  • Recheck the browser issue, post if any change.

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