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IE 9 or 10 Has stopped working


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39 replies to this topic

#31 Ztruker

Ztruker

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  • Interests:Helping people fix MS Windows related computer problems of all kinds.

    Good, inexpensive wine (not an oxymoron).

Posted 23 June 2013 - 05:42 PM

Does IE9 show up in Control Panel, Programs and Features? If yes, try uninstalling it. That should give you IE8 again.

Also, lets see what FarBar MiniToolBox can tell us.

Download here: FarBar MiniToolBox
  • Run MiniToolBox.exe (no install required).
  • Check the following boxes:
    • Report IE Proxy Settings
    • Report FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Devices (Only Problems)
    • List Users, Partitions and Memory size
    • List Minidump Files
    • List Restore Points
  • Click OK
.A Notepad window will open with the results in it. Copy and paste all the data except the User info in a reply here.
A file named Result.txt will also be created in the directory MiniToolBox.exe is run from.

Rich

Artificial intelligence is no match for natural stupidity.

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#32 Ztruker

Ztruker

    WTT Tech

  • Tech Team
  • 7,779 posts
  • Interests:Helping people fix MS Windows related computer problems of all kinds.

    Good, inexpensive wine (not an oxymoron).

Posted 23 June 2013 - 05:45 PM

You can also try installing via the IE9 offline installer: Internet Explorer for Windows 7

Rich

Artificial intelligence is no match for natural stupidity.


#33 Bullydad

Bullydad

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Posted 29 June 2013 - 08:33 AM

To Ztruker: I hope you are still reviewing this post. I must not have saved my last reply because I don't see it. so anyway here is the result of Minitoolbox. Result: MiniToolBox by Farbar Version: 16-06-2013 Ran by Removed (administrator) on 24-06-2013 at 00:25:01 Running from "C:\Users\Removed\Downloads" Windows 7 Home Premium Service Pack 1 (X64) Boot Mode: Normal *************************************************************************** ========================= IE Proxy Settings: ============================== Proxy is not enabled. No Proxy Server is set. ========================= Hosts content: ================================= 127.0.0.1 localhost ========================= IP Configuration: ================================ Compact Wireless-G USB Network Adapter = Wireless Network Connection (Connected) VIA Rhine II Fast Ethernet Adapter = Local Area Connection (Media disconnected) # ---------------------------------- # IPv4 Configuration # ---------------------------------- pushd interface ipv4 reset popd # End of IPv4 configuration Windows IP Configuration Host Name . . . . . . . . . . . . : Lynns-desktop Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : hsd1.pa.comcast.net. Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : hsd1.pa.comcast.net. Description . . . . . . . . . . . : Compact Wireless-G USB Network Adapter Physical Address. . . . . . . . . : 00-25-9C-74-9E-64 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::bcb2:bcdb:c083:2a60%12(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.111(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Monday, June 24, 2013 12:17:16 AM Lease Expires . . . . . . . . . . : Tuesday, June 25, 2013 12:17:19 AM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 318776732 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-8A-04-C0-00-1D-7D-3C-C9-A6 DNS Servers . . . . . . . . . . . : 75.75.76.76 75.75.75.75 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter Physical Address. . . . . . . . . : 00-1D-7D-3C-C9-A6 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.hsd1.pa.comcast.net.: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:24fa:33c6:51c3:908b(Preferred) Link-local IPv6 Address . . . . . : fe80::24fa:33c6:51c3:908b%13(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : hsd1.pa.comcast.net. Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Server: cdns02.comcast.net Address: 75.75.76.76 DNS request timed out. timeout was 2 seconds. Name: google.com Addresses: 74.125.226.200 74.125.226.195 74.125.226.192 74.125.226.193 74.125.226.194 74.125.226.206 74.125.226.201 74.125.226.199 74.125.226.197 74.125.226.196 74.125.226.198 Pinging google.com [74.125.226.233] with 32 bytes of data: Reply from 74.125.226.233: bytes=32 time=27ms TTL=54 Reply from 74.125.226.233: bytes=32 time=28ms TTL=54 Ping statistics for 74.125.226.233: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 27ms, Maximum = 28ms, Average = 27ms Server: cdns02.comcast.net Address: 75.75.76.76 Name: yahoo.com Addresses: 98.138.253.109 206.190.36.45 98.139.183.24 Pinging yahoo.com [98.138.253.109] with 32 bytes of data: Reply from 98.138.253.109: bytes=32 time=66ms TTL=49 Reply from 98.138.253.109: bytes=32 time=95ms TTL=49 Ping statistics for 98.138.253.109: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 66ms, Maximum = 95ms, Average = 80ms Pinging 127.0.0.1 with 32 bytes of data: Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms =========================================================================== Interface List 12...00 25 9c 74 9e 64 ......Compact Wireless-G USB Network Adapter 10...00 1d 7d 3c c9 a6 ......VIA Rhine II Fast Ethernet Adapter 1...........................Software Loopback Interface 1 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2 =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.111 25 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 169.254.0.0 255.255.0.0 On-link 192.168.1.111 306 169.254.255.255 255.255.255.255 On-link 192.168.1.111 281 192.168.1.0 255.255.255.0 On-link 192.168.1.111 281 192.168.1.111 255.255.255.255 On-link 192.168.1.111 281 192.168.1.255 255.255.255.255 On-link 192.168.1.111 281 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 192.168.1.111 281 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 192.168.1.111 281 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 13 58 ::/0 On-link 1 306 ::1/128 On-link 13 58 2001::/32 On-link 13 306 2001:0:5ef5:79fb:24fa:33c6:51c3:908b/128 On-link 12 281 fe80::/64 On-link 13 306 fe80::/64 On-link 13 306 fe80::24fa:33c6:51c3:908b/128 On-link 12 281 fe80::bcb2:bcdb:c083:2a60/128 On-link 1 306 ff00::/8 On-link 13 306 ff00::/8 On-link 12 281 ff00::/8 On-link =========================================================================== Persistent Routes: None ========================= Event log errors: =============================== Application errors: ================== Error: (06/24/2013 00:09:38 AM) (Source: Microsoft-Windows-CAPI2) (User: ) Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1023. Error: (06/24/2013 00:09:38 AM) (Source: ESENT) (User: ) Description: Catalog Database (1068) Catalog Database: Error -1023 (0xfffffc01) occurred while opening logfile C:\Windows\system32\CatRoot2\edb.log. Error: (06/24/2013 00:09:38 AM) (Source: ESENT) (User: ) Description: Catalog Database (1068) Catalog Database: Error -1023 (0xfffffc01) occurred while opening logfile C:\Windows\system32\CatRoot2\edb.log. Error: (06/23/2013 06:17:00 PM) (Source: Application Error) (User: ) Description: Faulting application name: iexplore.exe, version: 9.0.8112.16490, time stamp: 0x51955cca Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a Exception code: 0xc0000002 Fault offset: 0x0000c41f Faulting process id: 0xdbc Faulting application start time: 0xiexplore.exe0 Faulting application path: iexplore.exe1 Faulting module path: iexplore.exe2 Report Id: iexplore.exe3 Error: (06/23/2013 08:15:44 AM) (Source: Application Error) (User: ) Description: Faulting application name: iexplore.exe, version: 9.0.8112.16490, time stamp: 0x51955cca Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a Exception code: 0xc0000002 Fault offset: 0x0000c41f Faulting process id: 0xe1c Faulting application start time: 0xiexplore.exe0 Faulting application path: iexplore.exe1 Faulting module path: iexplore.exe2 Report Id: iexplore.exe3 Error: (06/23/2013 08:15:39 AM) (Source: Application Error) (User: ) Description: Faulting application name: iexplore.exe, version: 9.0.8112.16490, time stamp: 0x51955cca Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a Exception code: 0xc0000002 Fault offset: 0x0000c41f Faulting process id: 0x740 Faulting application start time: 0xiexplore.exe0 Faulting application path: iexplore.exe1 Faulting module path: iexplore.exe2 Report Id: iexplore.exe3 Error: (06/22/2013 00:31:04 AM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3. A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest. Error: (06/21/2013 00:39:40 AM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3. A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest. Error: (06/20/2013 10:28:27 PM) (Source: Application Error) (User: ) Description: Faulting application name: iexplore.exe, version: 9.0.8112.16490, time stamp: 0x51955cca Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a Exception code: 0xc0000002 Fault offset: 0x0000c41f Faulting process id: 0x480 Faulting application start time: 0xiexplore.exe0 Faulting application path: iexplore.exe1 Faulting module path: iexplore.exe2 Report Id: iexplore.exe3 Error: (06/20/2013 11:37:52 AM) (Source: System Restore) (User: ) Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x8007043c). System errors: ============= Error: (06/24/2013 00:17:20 AM) (Source: Service Control Manager) (User: ) Description: The PortableVBoxUSBMon service failed to start due to the following error: %%3 Error: (06/24/2013 00:17:20 AM) (Source: Service Control Manager) (User: ) Description: The PortableVBoxDRV service failed to start due to the following error: %%3 Error: (06/23/2013 06:15:29 PM) (Source: Service Control Manager) (User: ) Description: The PortableVBoxUSBMon service failed to start due to the following error: %%3 Error: (06/23/2013 06:15:29 PM) (Source: Service Control Manager) (User: ) Description: The PortableVBoxDRV service failed to start due to the following error: %%3 Error: (06/23/2013 05:31:17 PM) (Source: Service Control Manager) (User: ) Description: The PortableVBoxUSBMon service failed to start due to the following error: %%3 Error: (06/23/2013 05:31:17 PM) (Source: Service Control Manager) (User: ) Description: The PortableVBoxDRV service failed to start due to the following error: %%3 Error: (06/23/2013 08:31:42 AM) (Source: Service Control Manager) (User: ) Description: The PortableVBoxUSBMon service failed to start due to the following error: %%3 Error: (06/23/2013 08:31:42 AM) (Source: Service Control Manager) (User: ) Description: The PortableVBoxDRV service failed to start due to the following error: %%3 Error: (06/22/2013 05:57:52 PM) (Source: Service Control Manager) (User: ) Description: The PortableVBoxUSBMon service failed to start due to the following error: %%3 Error: (06/22/2013 05:57:52 PM) (Source: Service Control Manager) (User: ) Description: The PortableVBoxDRV service failed to start due to the following error: %%3 Microsoft Office Sessions: ========================= Error: (06/24/2013 00:09:38 AM) (Source: Microsoft-Windows-CAPI2)(User: ) Description: -1023 Error: (06/24/2013 00:09:38 AM) (Source: ESENT)(User: ) Description: Catalog Database1068Catalog Database: C:\Windows\system32\CatRoot2\edb.log-1023 (0xfffffc01) Error: (06/24/2013 00:09:38 AM) (Source: ESENT)(User: ) Description: Catalog Database1068Catalog Database: C:\Windows\system32\CatRoot2\edb.log-1023 (0xfffffc01) Error: (06/23/2013 06:17:00 PM) (Source: Application Error)(User: ) Description: iexplore.exe9.0.8112.1649051955ccaKERNELBASE.dll6.1.7601.1801550b83c8ac000000200 00c41fdbc01ce705f5ee9d8dbC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dll9f88f7f2-dc52-11e2-b0a8-001d7d3cc9a6 Error: (06/23/2013 08:15:44 AM) (Source: Application Error)(User: ) Description: iexplore.exe9.0.8112.1649051955ccaKERNELBASE.dll6.1.7601.1801550b83c8ac000000200 00c41fe1c01ce700b61bedf81C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dlla041e4cb-dbfe-11e2-83ad-001d7d3cc9a6 Error: (06/23/2013 08:15:39 AM) (Source: Application Error)(User: ) Description: iexplore.exe9.0.8112.1649051955ccaKERNELBASE.dll6.1.7601.1801550b83c8ac000000200 00c41f74001ce700b5e2ccf18C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dll9d5d5a45-dbfe-11e2-83ad-001d7d3cc9a6 Error: (06/22/2013 00:31:04 AM) (Source: SideBySide)(User: ) Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe Error: (06/21/2013 00:39:40 AM) (Source: SideBySide)(User: ) Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe Error: (06/20/2013 10:28:27 PM) (Source: Application Error)(User: ) Description: iexplore.exe9.0.8112.1649051955ccaKERNELBASE.dll6.1.7601.1801550b83c8ac000000200 00c41f48001ce6e26fc4c71acC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dll40e50a4d-da1a-11e2-aae0-001d7d3cc9a6 Error: (06/20/2013 11:37:52 AM) (Source: System Restore)(User: ) Description: C:\Windows\servicing\TrustedInstaller.exeWindows Modules Installer0x8007043c CodeIntegrity Errors: =================================== Date: 2013-06-09 08:10:04.819 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2013-06-09 08:10:04.336 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. Date: 2012-11-11 00:31:31.601 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2012-11-11 00:31:31.601 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2012-11-11 00:31:31.601 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2012-11-11 00:31:31.581 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2012-11-11 00:31:31.581 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2012-11-11 00:31:31.571 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2012-11-10 00:33:22.125 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2012-11-10 00:33:22.109 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. =========================== Installed Programs ============================ 64 Bit HP CIO Components Installer (Version: 7.2.8) 7-zip v9.20 (Version: v9.20) Adobe AIR (Version: 3.6.0.6090) Adobe Flash Player 11 ActiveX (Version: 11.7.700.169) Adobe Reader X (10.1.6) (Version: 10.1.6) Aimersoft DRM Media Converter(Build 1.4.7.2) AIO_Scan (Version: 130.0.365.000) Akamai NetSession Interface Apple Application Support (Version: 2.1.5) Apple Mobile Device Support (Version: 4.0.0.97) Apple Software Update (Version: 2.1.3.127) Audacity 1.3.14 (Unicode) AudioShell 1.3.5 (Version: 1.3.5) AVG SafeGuard toolbar (Version: 15.2.0.5) Bonjour (Version: 3.0.0.10) BufferChm (Version: 130.0.331.000) C7200 (Version: 130.0.365.000) C7200_Help (Version: 100.0.206.000) Canon Easy-PhotoPrint EX Canon IJ Network Scan Utility Canon IJ Network Tool Canon MP Navigator EX 3.1 Canon MX870 series MP Drivers Canon My Printer Canon Utilities Solution Menu Copy (Version: 130.0.428.000) Core Temp 1.0 RC3 (Version: 1.0) Creative Media Lite Creative Software Update (Version: 1.00.14) Creative ZEN Stone User's Guide DDR - FAT Recovery(Demo) 4.0.1.6 (Version: 4.0.1.6) Destinations (Version: 130.0.0.0) DeviceDiscovery (Version: 130.0.465.000) DocProc (Version: 13.0.0.0) ESET Online Scanner v3 Fax (Version: 130.0.418.000) Google Chrome (Version: 27.0.1453.116) GPBaseService2 (Version: 130.0.371.000) Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000) HP Customer Participation Program 13.0 (Version: 13.0) HP Imaging Device Functions 13.0 (Version: 13.0) HP Photosmart All-In-One Driver Software 13.0 Rel. 2 (Version: 13.0) HP Photosmart Essential 3.5 (Version: 3.5) HP Product Detection (Version: 11.14.0001) HP Smart Web Printing 4.51 (Version: 4.51) HP Solution Center 13.0 (Version: 13.0) HP Update (Version: 5.005.000.002) HPDiagnosticAlert (Version: 1.00.0000) HPPhotoGadget (Version: 130.0.282.000) HPPhotoSmartDiscLabel_PaperLabel (Version: 2.04.0000) HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.04.0000) HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000) hpphotosmartdisclabelplugin (Version: 2.04.0000) HPPhotosmartEssential (Version: 2.04.0000) HPProductAssistant (Version: 130.0.371.000) HPSSupply (Version: 130.0.371.000) iTunes (Version: 10.5.1.42) Java 7 Update 21 (Version: 7.0.210) Java Auto Updater (Version: 2.1.9.5) Kaspersky PURE (Version: 9.1.0.124) Kernel for Windows Data Recovery ver 11.01.01 Korean Fonts Support For Adobe Reader X (Version: 10.0.0) LAME v3.98.3 for Audacity LG CyberLink LabelPrint (Version: 2.5.3109) LG CyberLink Power2Go (Version: 6.2.4009) LG CyberLink PowerBackup (Version: 2.5.5529) LG CyberLink YouCam (Version: 2.0.3304a) LG ODD Auto Firmware Update (Version: 10.01.0712.01) LG Power Tools (Version: 6.0.3316) Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300) MarketResearch (Version: 130.0.374.000) Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319) Microsoft Application Error Reporting (Version: 12.0.6015.5000) Microsoft IntelliPoint 8.2 (Version: 8.20.468.0) Microsoft Silverlight (Version: 5.1.20125.0) Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219) MotoCast (Version: 2.0.31) Motorola Device Manager (Version: 2.3.9) Motorola Device Software Update (Version: 13.02.1402) MOTOROLA MEDIA LINK (Version: 1.9.0002.0) Motorola Mobile Drivers Installation 6.0.0 (Version: 6.0.0) MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0) MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0) MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0) MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0) MSXML 4.0 SP3 Parser (Version: 4.30.2100.0) Network64 (Version: 130.0.572.000) Network64 (Version: 140.0.221.000) NoteBurner 2.35 OCR Software by I.R.I.S. 13.0 (Version: 13.0) OpenMG Secure Module 4.7.00 (Version: 4.7.00.12140) OpenOffice.org 3.4.1 (Version: 3.41.9593) ophcrack 3.4.0 (Version: 3.4.0) PS_AIO_02_ProductContext (Version: 130.0.365.000) PS_AIO_02_Software (Version: 130.0.365.000) PS_AIO_02_Software_Min (Version: 130.0.365.000) QuickTime (Version: 7.71.80.42) Scan (Version: 13.0.0.0) Shop for HP Supplies (Version: 13.0) SmartWebPrinting (Version: 130.0.457.000) SolutionCenter (Version: 130.0.373.000) Status (Version: 130.0.469.000) System Requirements Lab Toolbox (Version: 130.0.648.000) TrayApp (Version: 130.0.422.000) Tweaking.com - Windows Repair (All in One) (Version: 1.9.14) UBCD4Win 3.60 UnloadSupport (Version: 11.0.0) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1) VIA Chrome9 HC IGP Family Display VIA Rhine Family Fast Ethernet Adapter WebReg (Version: 130.0.132.017) Windows 7 USB/DVD Download Tool (Version: 1.0.24.0) Windows Password Recovery Bootdisk 4.0 ========================= Devices: ================================ Name: PortableVBoxDRV Description: PortableVBoxDRV Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1} Manufacturer: Service: VBoxDRV Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24) Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed. Devices stay in this state if they have been prepared for removal. After you remove the device, this error disappears.Remove the device, and this error should be resolved. Name: PortableVBoxUSBMon Description: PortableVBoxUSBMon Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1} Manufacturer: Service: VBoxUSBMon Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24) Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed. Devices stay in this state if they have been prepared for removal. After you remove the device, this error disappears.Remove the device, and this error should be resolved. ========================= Memory info: =================================== Percentage of memory in use: 42% Total physical RAM: 3199.55 MB Available physical RAM: 1851.9 MB Total Pagefile: 6397.29 MB Available Pagefile: 5068.32 MB Total Virtual: 4095.88 MB Available Virtual: 3972.84 MB ========================= Partitions: ===================================== 2 Drive c: () (Fixed) (Total:465.66 GB) (Free:391.33 GB) NTFS 3 Drive d: () (Fixed) (Total:37.26 GB) (Free:30.08 GB) NTFS ========================= Users: ======================================== User accounts for \\Removed Administrator Guest LAB Removed ========================= Minidump Files ================================== No minidump file found ========================= Restore Points ================================== 15-06-2013 11:17:46 End of disinfection 20-06-2013 02:48:04 Windows Modules Installer 23-06-2013 21:32:46 Tweaking.com - Windows Repair 24-06-2013 04:09:17 Windows Modules Installer **** End of log **** Thanks, Bulydad

#34 Ztruker

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Posted 29 June 2013 - 05:10 PM

Event Viewer shows errors but I don't know what they mean, sorry. Did you try re-instaling IE9 from the offline installer via the link I posted?

Rich

Artificial intelligence is no match for natural stupidity.


#35 Bullydad

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Posted 30 June 2013 - 03:07 PM

I tried to install IE9 with your link, and it installed but still doesn't work. Where might I go to get some advice on the errors you found in Minitoolbox?

#36 Ztruker

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Posted 30 June 2013 - 08:14 PM

Several of the errors are for iexplorer.exe which is Internet Explorer but I can't find any useful information about 0x000000c2 errors in IE. The closest I came were these:
aIE8 crash on KERNELBASE.dll
Internet Explorer 8 APPCRASH KERNELBASE.DLL

Do you have VirtualBox installed? I see quite a few errors for it as well. Perhaps uninstall it to see if it makes a difference (grasping at straws on this one).

Rich

Artificial intelligence is no match for natural stupidity.


#37 Bullydad

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Posted 01 July 2013 - 07:42 PM

What is VirtualBox. I did a search for it and didn't come up with anything?

#38 Ztruker

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Posted 02 July 2013 - 06:25 PM

Where did you search? Google gets lots of hits: virtualbox

The first one takes you the the Oracle site where you can download it. It allows to run other operating systems under your current operating system, in a virtual environment. For instance, I have Windows XP and Linux Mint Mate running in virtual machines on my Windows 8 Pro computer.

Rich

Artificial intelligence is no match for natural stupidity.


#39 Bullydad

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Posted 03 July 2013 - 02:40 PM

I mean I can't find it on my computer.

#40 Ztruker

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Posted 03 July 2013 - 07:02 PM

Ah, okay, thanks.

My recommendation is to save (back up) your data and do a Repair Install. Theoretically it will not touch your data and most installed software will still work okay but some, like anti-virus, will need to be reinstalled. You'll also need to reinstall Service Packs and Windows Updates.

How to do a repair install to fix Windows 7

If that doesn't work then make sure you have a good backup and do a Clean Install:

How to Do a Clean Installation with Windows 7

If you do not have a Windows 7 installation DVD, or it's not up to the Service Pack level currently installed,you can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO. The one on the COA sticker on your computer will work.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.
  • Download and run Universal USB Installer Easy as 1 2 3
  • Select Windows 7 from the first drop down list, all the way to the bottom
  • Select the downloaded Windows 7 iso file
  • Select your USB flash drive
  • Click Create
For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

Rich

Artificial intelligence is no match for natural stupidity.

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