On a shared Windows 7 laptop, I turned it on and it boots normally then a couple of seconds after my home screen comes on it goes to a white screen and the only thing I can do is ctrl+alt+del and restart/sleep mode/hibernate/shutdown. All other options lead right back to white screen. Even booting in safe mode and safe mode with networking do the same thing. The only options that work is safe mode with command prompt or advanced boot options from BIOS +f8. On start up my computer does run an automatic check disk operation and that has run but nothing else. I have a FRST scan result and have not done anything else. Any help would be appreciated!
My name isOCD. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
Please be advised, as I am still in training, all my replies to you will be checked for accuracy by one of our experts to ensure that I am giving you the best possible advice, this will be a team effort. This may cause a delay, but I will do my best to keep it as short as possible. Please bear with me, I will post back to you as soon as I can.
I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
IMPORTANT NOTE :Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.
Important Note for Vista and Windows 7 users:
These tools MUST be run from the executable.(.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator")
Please stay with this topic until I let you know that your system appears to be "All Clear"
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Review the steps below, if you did not generate the FRST log according to the steps outlined below, please generate a new FRST log:
Download Farbar Recovery Scan Tool 32-Bit or Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.
Plug the flashdrive into the infected PC.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.
On the System Recovery Options menu you will get the following options:Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
