Hi,
I think my computer has been compromized. Both hotmail and facebook are sending random messages with links. I changed both hotmail and facebook password and so far it has gone away.
pls help.
My name is patndoris. I will be glad to take a look at your log and help you with solving any malware problems. It will be very helpful if you follow these guidelines:
Malware logs are often lengthy and can take a lot of time to research and interpret. Please be patient while I review your logs.
Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean.
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
Please follow my instructions carefully and in the order they are posted. You may also find it helpful to print out the instructions you receive.
Please do not run any scans or install/uninstall any applications or delete anything without being directed to do so.
Remember, absence of symptoms does not mean the infection is all gone. Please stick with me till you're given the "all clear".
Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
Please reply within 3 days. If I do not hear back from you in that time frame, I will post a reminder for you. Topics with no reply in 4 days are closed!
I'll be glad to take a look at a log for you, but if the messages were going to just contacts on your contact list, then the chances are your password was inadvertently compromised, and the password reset you did was all that will be necessary. I've had this happen myself. The password could have been compromised a long time ago and is just now being used. (I've had this happen on old email accounts I didn't even use anymore.) Chances are a remote computer was using it, not that someone was logging on through your computer. So don't panic. But you did the right thing coming here - it's best to check it out and be sure nothing more is going on.
We'll do a diagnostic log so I can just be sure there is no obvious malware on the machine that needs to be removed.
Download and Run DDS by sUBs
We need to see some information about what is happening in your machine. Please perform the following scan:
Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.com
DDS.pif
Double click on the DDS icon, allow it to run.
A small box will open, with an explaination about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE
Please read carefully and follow these steps. There is a difference between what you see in one of the images below and what I need you to do.
We are only creating a log - I do NOT want you to "cure" or try to fix anything in this step. It is very important that you don't choose Cure when presented with that option.
If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
