2 replies to this topic

[The big ugly one]

Hi, I use hotmail and recently it has started sending spam e-mails to contacts in my address book. I have scanned my computer for viruses using Mcafee and Malwarebytes but these have found nothing. Any ideas? I haven't clicked any suspicious links or input my password anywhere that I am aware of. Thanks Wayne

[8210GUY]

If your PC is sending spam then you have an infection, there is no other explanation I have heard of that could do this, the fact the scans you have run report nothing doesn't mean your not infected, it just means those scanners are not aware of this yet, or it's outside of they're scanning protocols, my best advice is do not use Hotmail until your cleaned up, and ask the pro's for help in the infections section, but you haven't mentioned if your using web mail or direct from your PC ? Either way a pro may be aware of your situation and know the best tool to use, I could suggest scans but it's not always wise to blindly attack things as it can make it harder for the pro's to resolve, so my best advice ATM is go to the infection section and ask the pro's for help, tell them the scans you've run, and tell them if it's web mail or from your PC as that may help them narrow it down, but I would hold back from sending mails until this is clear, isp's have been known to take action against spammers even if it's not they're fault, it's often the first many people become aware of it, but thats the best advice I can offer at this time, hope it helps.

[The big ugly one]

Thanks for the advice For the record it is web based mail. Wayne