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Spyware / Malware / Virus Removal

Toshiba laptop slow, can't install Skype and ESET [Solved]

14 min read

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Post #16
Please find the JRT log below: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 4.6.2 (02.02.2013:2) OS: Windows 7 Home Premium x64 Ran by [removed] on Sun 02/03/2013 at 18:02:50.67 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\windows\currentversion\run\\apnupdater Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\toolbar\\{d4027c7f-154a-4066-a1ad-4243d8127440} ~~~ Registry Keys Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\yontooieclient.dll Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\features\a28b4d68debaa244eb686953b7074fef Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\products\a28b4d68debaa244eb686953b7074fef Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9 Successfully deleted: [Registry Key] hkey_local_machine\software\classes\yontooieclient.api Successfully deleted: [Registry Key] hkey_local_machine\software\classes\yontooieclient.api.1 Successfully deleted: [Registry Key] hkey_classes_root\clsid\{fd72061e-9fde-484d-a58a-0bab4151cad8} Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\windows\currentversion\explorer\browser helper objects\{fd72061e-9fde-484d-a58a-0bab4151cad8} Successfully deleted: [Registry Key] hkey_classes_root\clsid\{00000000-6e41-4fd3-8538-502f5495e5fc} Successfully deleted: [Registry Key] hkey_classes_root\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440} Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\windows\currentversion\explorer\browser helper objects\{d4027c7f-154a-4066-a1ad-4243d8127440} Successfully deleted: [Registry Key] "hkey_current_user\software\apn" Successfully deleted: [Registry Key] "hkey_current_user\software\appdatalow\software\asktoolbar" Successfully deleted: [Registry Key] "hkey_local_machine\software\apn" Successfully deleted: [Registry Key] "hkey_local_machine\software\asktoolbar" Successfully deleted: [Registry Key] "hkey_local_machine\software\classes\appid\genericasktoolbar.dll" ~~~ Files ~~~ Folders Successfully deleted: [Folder] "C:\ProgramData\partner" Successfully deleted: [Folder] "C:\ProgramData\tarma installer" Successfully deleted: [Folder] "C:\Program Files (x86)\yontoo" Successfully deleted: [Folder] "C:\ProgramData\ask" Successfully deleted: [Folder] "C:\Users\Administrator\appdata\locallow\asktoolbar" Successfully deleted: [Folder] "C:\Program Files (x86)\ask.com" Successfully deleted: [Folder] "C:\windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}" ~~~ FireFox Successfully deleted the following from C:\Users\Administrator\AppData\Roaming\mozilla\firefox\profiles\2c6e2vlr.default\prefs.js user_pref("browser.search.defaultengine", "Ask.com"); user_pref("browser.search.defaultenginename", "Ask.com"); user_pref("browser.search.order.1", "Ask.com"); user_pref("extensions.asktb.ff-original-keyword-url", ""); user_pref("keyword.URL", "hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=100000031&locale=en_US&apn_uid=2593A138-C64D-4D37-9F7A-1CBF350A27B7&apn_ptnrs=TV&apn_saui Emptied folder: C:\Users\Administrator\AppData\Roaming\mozilla\firefox\profiles\2c6e2vlr.default\minidumps [4 files] ~~~ Chrome Successfully deleted: [Registry Key] hkey_local_machine\software\google\chrome\extensions\niapdbllcanepiiimjjndipklodoedlc ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Sun 02/03/2013 at 18:09:45.97 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Post #18
Just rebooted, computer first completed 13 updates then message " failed to revert " then the computer rebooted on its own. It seems to be running fine.
Post #19
I'd try the updates a few at a time. Sometimes there is one update that will cause them to fail when you have a lot at one time. Then it reverts to the previous state. Do say 3-4 at a time and see if you can narrow it down to the problem one. There is probably one update that needs to be done on it's own. We can keep this thread open until you get those done if you like, but you appear free of malware now.
Post #21
Fantastic! That happens from time to time with updates.


Great job! Your logs appear to be malware free and you do not appear to be experiencing any malware related problems.
Please follow these simple steps in order to keep your computer malware free and secure:

Use and Update your AntiVirus Software
It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall
I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this. Simply using a Firewall in its default configuration can lower your risk greatly.

Use only one antivirus and one firewall on your machine
Having more than one anti-virus program and one firewall on your machine, even if only one is running, can cause conflicts and slowdowns in the performance of the machine.

If you need more information on free anti-virus or firewall options please let me know and I will give you some recommendations.

Make your Internet Explorer more secure
This can be done by following these simple instructions:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
5. Change the Download signed ActiveX controls to Prompt
6. Change the Download unsigned ActiveX controls to Disable
7. Change the Initialize and script ActiveX controls not marked as safe to Disable
8. Change the Installation of desktop items to Prompt
9. Change the Launching programs and files in an IFRAME to Prompt
10. Change the Navigate sub-frames across different domains to Prompt
11. When all these settings have been made, click on the OK button.
12. If it prompts you as to whether or not you want to save the settings, press the Yes button.
13. Next press the Apply button and then the OK to exit the Internet Properties page.

Keep your Java, Adobe Reader and Adobe Flash Up to Date
Older versions of these programs can contain security vulnerabilities. It is very important to keep them updated.

Update and Run Malwarebytes Anti-Malware
Scan your computer with this program on a regular basis just as you would an antivirus software making sure you update definitions each time you scan.

To simplify making sure you have the latest version of many of your security programs and applications, you may want to consider:
Secunia's Personal Software Inspector (PSI). It is a free utility that scans your computer for installed applications and checks to see if they have the latest security patches and updates. If it finds any applications with possible security issues, links and/or instructions are provided for the necessariy updates.

Filehippo's Update Checker. It is free utilitiy that scan your computer for installed software, checks the versions and then sends this information to see if there are any newer releases. Available software updates are displayed and you can decide which ones to download and install. Among many other types of programs, they includes a number of the Anti-Spyware, Firewall/Security and Anti-Virus programs that have been recommended (though not all of them). Note: Definition files should be updated from within the programs themselves. The Update Checker look for newer versions of the software program, not definition files.

I would suggest you read:
Tony Klein's excellent article: How I got Infected in the First Place
PC Safety and Security–What Do I Need?
How to Prevent Malware

Good luck & Happy surfing!
Post #22
Thanks, I have avast on another computer running concurrently with Microsoft security, would you advise the same or something else ? as for the firewall I only know of the windows built-in , do you suggest something else? Kind Regards
Post #23
You should only run 1 antivirus program at a time. Having more than one anti-virus program on your machine, even if only one is running, can cause conflicts and slowdowns in the performance of the machine. If you are running Avast and Microsoft Security Essentials you should remove one of those programs.

I personally use Microsoft Security Essentials and the Windows Firewall and find them to be quite sufficient. But if you want other options for free firewalls please see below:

Below are links to some free options (note - these are standalone Firewalls and are NOT part of a security suite):
Comodo Firewall Free
Online Armor Free
Zone Alarm Free

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