My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
First off… it is unlikely that I will be able to tell you where this came from. Typically you would get it from something you downloaded.
Let's get some logs to see what we can see.
Download aswMBR.exe to your desktop.
Double click the aswMBR.exe to run it. If asked to download Avast's database please do so.
Click the "Scan" button to start scan [external image: Posted Image]
On completion of the scan click save log, save it to your desktop and post in your next reply [external image: Posted Image]
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.
Please download DDS by sUBs from one of the following links and save it to your desktop.
Double click DDS icon to run the tool (may take up to 3 minutes to run)
When done, DDS.txt will open.
After a few moments, attach.txt will open in a second window.
Save both reports to your desktop.
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Post the contents of the DDS.txt report in your next reply
Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
Symantec Endpoint is your AV. The tools I had you download are not security programs. They are just scanners to give me a log that provides me with the information I need to try to help you solve your problem.
Don't forget to post your DDS logs. If what you want to post a screenshot of is your screen when you tried to run DDS…. the .scr version will not work if you have AutoCad installed. You will just get a bunch of gobbledygook . Use the .pif version.
Symantec Endpoint is your AV. The tools I had you download are not security programs. They are just scanners to give me a log that provides me with the information I need to try to help you solve your problem.
Don't forget to post your DDS logs. If what you want to post a screenshot of is your screen when you tried to run DDS…. the .scr version will not work if you have AutoCad installed. You will just get a bunch of gobbledygook . Use the .pif version.
Thx Tomk But i have fix it now thanks for all your help and i will post if i need some more help.