I shut down all programs and turned off MSE virus protection and ran combofix as per your instrutions. Attached is the txt file I got this time.
The random audio file just ran for 10 seconds while I was typing this.
Thanks
I rebooted in the safe mode with the exe TDSSKiller file on the desktop. I tried running it and nothing happened. I tried again running a administrator and nothing happed. I did wait just to see if it was running in the background but nothing showed up. Could it have run but I just didn't find the txt file? Thanks
I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.
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Please run a free online scan with the ESET Online Scanner Note: You will need to use Internet Explorer for this scan
Tick the box next to YES, I accept the Terms of Use
Click Start
When asked, allow the ActiveX control to install
Click Start
Make sure that the options Remove found threats is NOT selected and the option Scan unwanted applications is selected.
Click Scan (This scan can take several hours, so please be patient)
If there are threats that are found, please press List of found threats and then in the next window that opens press Export to text file…
Copy and paste/or attach that log as a reply to this topic
**Note** If not threats are found there will not be a log created.
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I ran the ESET online scanner (downloaded the Active X file and did NOT select the remove threat option as per your good instructions.) It ran for over three hours and during that time it showed 9 infected files, but when finished, it did not give a report-just a place to purchase their product. I did not see a “list of found threats” or an option to export to a file. I guess I could have copied the names of the infected files before it finished but as far as I know they were not saved. It DID show some threats, one Trojan and a bunch of Ad files-what do you suggest? I can run it again and copy the file names before it is finished. I think it is still installed.
Thanks much for your time.
Note: The audio file ran two times during the three hours-I think -since I was not at the computer all that time, but my dog did bark only twice and I came running and caught the end of the audio.
Cheers!
Ok…..
Let's forgo ESET for now, but we will need to run that again to see what it is showing. For the time being try to run aswMBR.exe again…in Safe Mode if you can't get it to run in Normal.
Another problem. The aswMBR would not run normally (ran as administrator) so I rebooted in the safe mood (F8 after BIOS loaded), it loaded all of the files but I never did get the desktop (I did get the prompt to enter password). I had to turn off and then restart -got the warning that Windows did not shut down normally so I started it again and it worked fine. I tried to reboot in safe mode and again did not get the desktop. First time I have not been able to open in safe mode.