jureg.exe **INFECTED** Win32:SMSSend-IG [Trj] [Solved]

hello CatByte. malwarebytes and ESET found nothing. i had to run both scans in safe mode as normal mode froze up again. thank you

hello catbyte. the computer kept freezing up when i was running the scans, i ran it in safe mode and it found nothing. so i got a new hard drive and installed windows seven in order to save the important files from one to the other ( the current windows vista hard drive that is experiencing problems to the new OS). and with the hopes of saving the problematic os and possibly being able to use it on another computer, or reverting back to it on the computer in question, as it has some programs that i no longer have the disk for can it still be fixed with out being the primary harddrive or do i need to run the scans with it as the current os . thank you.

there may be some bad sectors on that hard drive as the infections that were found on the computer were probably not responsible for the constant freezing:

there are tools that can check the integrity of the hard drive.

Initially you can run chkdsk to see if anything is uncovered:

• Go to Start and type in cmd
• Right-click on the cmd icon above, and click Run As Administrator
• Type in chkdsk /R to the command window that appears, and press enter
• Agree to the prompt, then reboot your system

Note: Upon Reboot(Restart), CHKDSK will start and carry out the repairs required.


let me know how that goes

Hello CatByte, sorry for the late reply. i ran chkdisk and it found no bad sectors, all it did was clean up some empty space which was mislabeled or misidentified. thanks.

are you still getting the freezing issue? are there any other issues?

hello CatByte, sorry for the late reply, as i was not at home for the last few days. when i boot from the old hard drive ( the one that freezes and had prolbems) it loads up but when it goes into windows it takes a very long time for the GUI to load up and become functional. also when going on the internet, it seems to lag and freeze at times when viewing videos on youtube. thanks

I'm thinking that this isn't malware related, even though chkdsk did not find any issues, it is more likely a hardware issue.

I suggest starting a new topic in our hardware forum, the expert techs there may be able to run some tests on the machine that might reveal what is causing these issues (we have some brilliant techs on this site, so it's worth a try)

in the meantime, let's clean up our tools, link back to this thread so the techs can see what we have done

please do the following:


Follow these steps to uninstall Combofix

• Make sure your security programs are totally disabled.
• Press the WinKey +R to open a run box
• Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

[external image: Posted Image]


NEXT

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
  
  
• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
• Make Internet Explorer more secure
  
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  
  
• Download TFC to your desktop
  
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
  It's normal after running TFC cleaner that the PC will be slower to boot the first time.
  
  
• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop
  WOT has an addon available for both Firefox and IE
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
  PC Safety and Security–What Do I Need?.

Let me know how it goes

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

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