Help with tweaking after infection(s) removed

Hi - After days of working with CatByte to get my mom's computer cleaned up from infections, he/she suggested the following:


"OK good, It appears as though the malware has been removed, but often some processes can be corrupted along the way.

I suggest starting a new topic in our networking forum, our expert techs may be able to tweak your performance,

http://forums.whatthetech.com/index.php?showforum=128

link back to this topic so they can see what we have already done"

Here is the link to our thread:

http://forums.whatthetech.com/index.php?sh…123083&st=0


Thank you for any help/advise you can offer,

Teresa : )

Hi Teresa. Are you experiencing any problems now? The malware thread indicates the MS Fixit resolved the networking problems.

Let's get an overview of your system performance. Please Run the PCPitstop Full Tests, here: PCPitstop Full Tests

You must use Internet Explorer as it needs to install an ActiveX program.

Note: Vista/Windows 7 users with UAC must first Right-click IE - Select "Run as Administrator"

If you haven't already registered, Click - Sign up now! (left hand column in User Login)

Register and create a password
Accept the ActiveX component to allow your machine to run the Full Tests
Registering and accepting the ActiveX are both SAFE and FREE.

The Full Tests take less than 5 minutes for most machines.

Once you have your Results, please post the URL (the http:// stuff) back here into this thread for review.

Note: Vista/Windows 7 users, please close your instance of IE "Running as Administrator" after you are finished reviewing your Results.

Caution: During the testing of Video Adapter, a variety of patterns, shapes, colors and text are “flashed” onto the users monitor screen. In the many thousands of daily uses of the PCPitstop Full Tests over several years, two individuals who suffer epilepsy experienced discomfort and temporary dizziness when viewing the flashing patterns.

If you know that you are susceptible to photo driven seizure, please look away from your screen during the Video Adapter testing sequence.

Note: The PCPitstop Full Tests Results is a free service, but is supported by various paid product advertisements for utilities that "could" remedy the OP's problem.

Since this site is a "free-help" forum, we do not recommend or endorse purchase of automated utilities, and will assist you in manually correcting any problems and settings necessary to optimize your machine's performance. Ask your questions here. We'll help you walk through any necessary steps.

Hi Rich : )

Thank you for responding!

There seems to be somethings that aren't exactly right going on with this laptop, but I can't put my finger on them.
Sometimes, the wi-fi disconnects for no apparent reason and browser pages are still kind of slow to completely load, especially when using IE, also, her trash bin icon has disappeared from the desktop.
It took awhile to get things to cooperate with the PCPitstop webpage, but after I disabled my anti virus program, it did the tests just fine. Below is the URL to the results:


http://www.pcpitstop.com/betapit/sec.asp?conid=24911114



Thanks!

Teresa

Definitely follow the PCPitStop recommendations and defrag the hard drive, as it's 41% fragmented. Then update the drivers, especially the Video and Network drivers. See if that makes any difference.