our dell laptop suddenly has a weird virus or malware…. when you log on, it doesn't ask you to log into a user and when it pulls up to the main desktop screen, you can't actually go anywhere or open any programs.
i started up in safe mode and tried to run spybot and malware bytes and it looked like it ran, but i didn't recognize the programs it was scanning, so i am not sure if it was a real scan.
and i chose safe mode, no networking, and it still was on the internet
also, it won't let mcafee turn on
so all this leads me to believe we have something but i don't know how to fix it
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Hello there, terri222
I'm Conspire, I'll be glad to help you with your computer problems.
Please observe these rules while we work:
Read the entire procedure
It is important to perform ALL actions in sequence.
If you don't know, stop and ask! Don't keep going on.
Please reply to this thread. Do not start a new topic.
Stick with me till you're given the all clear.
Remember, absence of symptoms does not mean the infection is all gone.
Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.
IMPORTANT NOTE : Please do not delete anything unless instructed to. Remember to backup all your important data(if possible) before moving on.
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So you're saying that when you try to boot into Windows, you cannot do anything in the desktop and all you see is a blank screen? What about start menus?
Double click DDS icon to run the tool (may take up to 3 minutes to run)
When done, DDS.txt will open.
After a few moments, attach.txt will open in a second window.
Save both reports to your desktop.
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Post the contents of the DDS.txt report in your next reply
Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
Please download GMER from one of the following locations, and save it to your desktop:
Main Mirror This version will download a randomly named file (Recommended)
Zip Mirror This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
Extract the contents of the zipped file to desktop (applicable only to Zip mirror) .
Double click [external image: Posted Image] or [external image: Posted Image] on your desktop.
If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO. [external image: Posted Image]
[external image: Posted Image] Click the image to enlarge it
In the right panel, you will see several boxes that have been checked. Uncheck the following …
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and attach it in your reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
here are my logs… when i started up the computer tonight, all seems fine, so i am not sure if there is anything wrong now…. weird, but here are the logs
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link :How to Disable your Security Programs
