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Spyware / Malware / Virus Removal

Laptop Issues (windows 7) [Solved]

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Post #1 last edited
Hi,

My father came back from Florida with something nasty happening to his computer. It looked like a "fake" windows program ran and told him he had a ton of problems with his computer and then tried to get him to purchase a fix.

All the items from the computer seem to have moved or have been hidden. I found a bunch in the trash but there is likely many others hidden as there seems to be many missing items from the start up menu and the normal Start->All Programs menu.

I was able to retrieve Internet Explorer from the trash so that I could download hijack this and post this information. And I also grabbed some important data files that were in the trash as I was afraid they could get easily deleted and put them on a memory stick. I have not touched any thing else in computer.

Here is the hijackthis log.

Thank you for taking the time to look at this problem. I will await your instructions on what steps to perform next.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:11:54 PM, on 4/5/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Users\Tony\Desktop\HiJackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/CQNOT/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/CQNOT/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coIEPlg.dll
O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [HPADVISOR] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe view=DOCKVIEW
O4 - HKCU\..\Run: [BeNNFxoTOFDUaV.exe] C:\ProgramData\BeNNFxoTOFDUaV.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HPWMISVC - Unknown owner - C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

–
End of file - 8474 bytes
Post #2

**In any case where you happen to be busy or unable to give us a reply, we would be grateful if you keep us informed in advance and we will be more than happy to wait. Failure to do so we will have your thread closed in THREE(3) days. :)


Hello there, maldini

:welcome:

I'm Conspire, I'll be glad to help you with your computer problems.

Please observe these rules while we work:
  • Read the entire procedure
  • It is important to perform ALL actions in sequence.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with me till you're given the all clear.
  • Remember, absence of symptoms does not mean the infection is all gone.
  • Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.

IMPORTANT NOTE : Please do not delete anything unless instructed to. Remember to backup all your important data(if possible) before moving on.
Post #3
Hello there,


Please download DDS by sUBs from one of the following links and save it to your desktop.
    • DDS.scr
    • DDS.com
    • DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
===================================================

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===================================================

On your next reply please post :
DDS log
Checkup log

Please STOP and let me know if you have any problems in performing with the steps above or any questions you may have.

Good Day!
Post #4
Hello Conspire,

Thank you very much for taking the time to help me with my problem.

I was able to follow your directions and have all 3 logs for you (2 will be pasted and 1 is attached.

===================================
dds.txt
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514
Run by [removed] at 12:27:34 on 2012-04-07
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.1979.916 [GMT -4:00]
.
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Program Files (x86)\Realtek\Audio\OSD\RtVOsd64.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Bar = Preserve
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coIEPlg.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
{555d4d79-4bd2-4094-a395-cfc534424a05}
uRun: [HPADVISOR] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe view=DOCKVIEW
uRun: [BeNNFxoTOFDUaV.exe] C:\ProgramData\BeNNFxoTOFDUaV.exe
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: []
mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{2FA37FA0-BDA4-4A53-BCF9-27A325F26A3D} : DhcpNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{7CC10B00-6BC0-4273-BD81-C11C438F8766} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{7CC10B00-6BC0-4273-BD81-C11C438F8766}\14E64697 : DhcpNameServer = 192.168.1.1
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coIEPlg.dll
BHO-X64: Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coIEPlg.dll
TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun-x64: [(Default)]
mRun-x64: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\NISx64\1109000.00C\SYMDS64.SYS –> C:\Windows\system32\drivers\NISx64\1109000.00C\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\NISx64\1109000.00C\SYMEFA64.SYS –> C:\Windows\system32\drivers\NISx64\1109000.00C\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\BASHDefs\20101001.001\BHDrvx64.sys [2010-10-6 954928]
R1 ccHP;Symantec Hash Provider;C:\Windows\system32\drivers\NISx64\1109000.00C\ccHPx64.sys –> C:\Windows\system32\drivers\NISx64\1109000.00C\ccHPx64.sys [?]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\IPSDefs\20101012.001\IDSviA64.sys [2010-9-15 476720]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\NISx64\1109000.00C\Ironx64.SYS –> C:\Windows\system32\drivers\NISx64\1109000.00C\Ironx64.SYS [?]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;C:\Windows\system32\Drivers\NISx64\1109000.00C\SYMTDIV.SYS –> C:\Windows\system32\Drivers\NISx64\1109000.00C\SYMTDIV.SYS [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys –> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-4-27 98208]
R2 HPWMISVC;HPWMISVC;C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-1-18 20480]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccsvchst.exe [2011-10-12 126400]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2010-8-26 132656]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys –> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\Windows\system32\DRIVERS\rtl8192se.sys –> C:\Windows\system32\DRIVERS\rtl8192se.sys [?]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys –> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys –> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS –> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS –> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS –> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys –> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe –> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys –> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
.
=============== Created Last 30 ================
.
2012-04-06 14:22:15 69000 —-a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{C7802A6A-6B06-475D-AFC5-E14214CA28BD}\offreg.dll
2012-04-06 14:21:36 8669240 —-a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{C7802A6A-6B06-475D-AFC5-E14214CA28BD}\mpengine.dll
2012-04-06 03:31:24 ——– d—–w- C:\Users\Tony\AppData\Local\{BD61CDAE-1948-4A02-8DAC-79FB0DF5FD69}
2012-03-22 00:06:42 ——– d—–w- C:\Users\Tony\AppData\Local\{AF686508-8E25-49CF-AFD1-BDD02B76DF4E}
2012-03-22 00:06:31 ——– d—–w- C:\Users\Tony\AppData\Local\{8FB5179D-4BEB-4FC0-B10B-948586D97A78}
2012-03-21 11:58:41 ——– d—–w- C:\Users\Tony\AppData\Local\{E6A3EE15-5948-46A1-B36A-F281109EF76D}
2012-03-21 11:58:31 ——– d—–w- C:\Users\Tony\AppData\Local\{3AECB94B-D916-4C5B-B15A-CF3525462B2B}
2012-03-20 01:06:11 ——– d—–w- C:\Users\Tony\AppData\Local\{7A77EACB-B346-4A0F-9B1C-CAE0D22C080C}
2012-03-20 01:06:02 ——– d—–w- C:\Users\Tony\AppData\Local\{E6988ED0-6B6E-4976-9D2F-3228F5C450D2}
2012-03-19 11:41:22 ——– d—–w- C:\Users\Tony\AppData\Local\{3CFFEEBD-2CA0-4C54-B163-C2EE5D789991}
2012-03-19 11:41:11 ——– d—–w- C:\Users\Tony\AppData\Local\{EFF6D6B8-1331-4BF7-BBAC-78793102647B}
2012-03-19 00:08:54 ——– d—–w- C:\Users\Tony\AppData\Local\{4F7837CA-EBE4-467B-82B1-6A5B29360A7D}
2012-03-19 00:08:45 ——– d—–w- C:\Users\Tony\AppData\Local\{374DB771-E239-44BB-B97E-4F98223E206E}
2012-03-18 01:36:02 ——– d—–w- C:\Users\Tony\AppData\Local\{A23D0FD1-33D8-4CAA-8A6B-C3509F2A2ADD}
2012-03-18 01:35:51 ——– d—–w- C:\Users\Tony\AppData\Local\{5FB7FD53-70C6-4A9D-9EDC-81A5C0D7017E}
2012-03-15 16:36:32 ——– d—–w- C:\Users\Tony\AppData\Local\{3E86DD4B-3484-45CC-801B-463187B5A2D8}
2012-03-15 16:36:22 ——– d—–w- C:\Users\Tony\AppData\Local\{2D7510C0-F08B-4D47-8218-AF3367D693E8}
2012-03-15 16:32:17 5559152 —-a-w- C:\Windows\System32\ntoskrnl.exe
2012-03-15 16:32:17 3968368 —-a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2012-03-15 16:32:16 3913584 —-a-w- C:\Windows\SysWow64\ntoskrnl.exe
2012-03-15 00:13:24 ——– d—–w- C:\Users\Tony\AppData\Local\{92A0C73B-5B46-49AF-896D-AC76DE13AAA1}
2012-03-15 00:13:14 ——– d—–w- C:\Users\Tony\AppData\Local\{85851016-1047-4100-9DD9-8ECFEC3D04BF}
2012-03-14 19:29:43 3145728 —-a-w- C:\Windows\System32\win32k.sys
2012-03-14 19:29:39 1544192 —-a-w- C:\Windows\System32\DWrite.dll
2012-03-14 19:29:39 1077248 —-a-w- C:\Windows\SysWow64\DWrite.dll
2012-03-14 19:28:50 826880 —-a-w- C:\Windows\SysWow64\rdpcore.dll
2012-03-14 19:28:50 1031680 —-a-w- C:\Windows\System32\rdpcore.dll
2012-03-14 19:28:49 23552 —-a-w- C:\Windows\System32\drivers\tdtcp.sys
2012-03-14 19:28:49 210944 —-a-w- C:\Windows\System32\drivers\rdpwd.sys
2012-03-14 19:28:48 9216 —-a-w- C:\Windows\System32\rdrmemptylst.exe
2012-03-14 19:28:48 77312 —-a-w- C:\Windows\System32\rdpwsx.dll
2012-03-14 19:28:48 149504 —-a-w- C:\Windows\System32\rdpcorekmts.dll
2012-03-14 00:12:03 ——– d—–w- C:\Users\Tony\AppData\Local\{A55917C4-55FE-4B9E-8892-46BE8D38926B}
2012-03-14 00:11:53 ——– d—–w- C:\Users\Tony\AppData\Local\{0D44F3FF-3895-4B1D-B7A6-70EC15B379F2}
2012-03-10 17:37:30 ——– d—–w- C:\Users\Tony\AppData\Local\{5F8D748B-4B15-4BBB-BBC2-C58A0B0504B9}
2012-03-10 17:37:20 ——– d—–w- C:\Users\Tony\AppData\Local\{4CB69686-B162-44EC-9F93-E462A078AE3E}
2012-03-10 11:59:27 ——– d—–w- C:\Users\Tony\AppData\Local\{D65799CD-1148-4D5E-BDF5-DD814EA7BB5D}
2012-03-09 23:20:02 ——– d—–w- C:\Users\Tony\AppData\Local\{404AC3CA-37DE-4A95-BAC0-84AFFFA81F7E}
2012-03-09 23:19:51 ——– d—–w- C:\Users\Tony\AppData\Local\{5933327E-5485-4469-BC11-B184B5CF2975}
2012-03-09 16:30:04 ——– d—–w- C:\Users\Tony\AppData\Local\{789F9643-94A2-4635-AAC9-85D0F6436355}
2012-03-09 00:10:15 ——– d—–w- C:\Users\Tony\AppData\Local\{8F9E5DAD-5784-4577-B621-63AE8367E27F}
2012-03-09 00:10:05 ——– d—–w- C:\Users\Tony\AppData\Local\{9C353E19-A61C-4606-B0E1-C357F311394D}
2012-03-08 20:47:47 ——– d—–w- C:\Users\Tony\AppData\Local\{FFEECBA9-33ED-4481-8B5C-F49024EB311D}
2012-03-08 20:47:37 ——– d—–w- C:\Users\Tony\AppData\Local\{4FECD2DD-DDE6-4278-9D69-1FD43D47C39A}
.
==================== Find3M ====================
.
2012-02-23 13:18:36 279656 ——w- C:\Windows\System32\MpSigStub.exe
.
============= FINISH: 12:28:24.27 ===============



================================================================================
===============================
checkup log

Results of screen317's Security Check version 0.99.32
Windows 7 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Java™ 6 Update 30
Java version out of date!
Adobe Reader 9 Adobe Reader out of date!
````````````````````````````````
Process Check:
objlist.exe by Laurent
Norton ccSvcHst.exe
``````````End of Log````````````

Attachments:

Post #5 last edited
Thank you :)

Please read through these instructions to familarize yourself with what to expect when this tool runs

Refer to the ComboFix User's Guide


Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT- Save ComboFix.exe to your Desktop

====================================================


Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs


====================================================


Double click on combofix.exe & follow the prompts.


When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply for further review.
Post #6
Hi Conspire, I think I need some help with combo fix. I read through the link with the directions and downloaded and ran the program. It appears to be hung, with the screen stuck just after "Completed Stage_4". It has remained in this state for almost 50 minutes I believe. I am posting this information from a different computer as I did not want to disturb the combo fix run in case it still was trying to do something. The laptop itself is not locked up as I can still move the mouse around. Please let me know how I should proceed. Thank you
Post #7
ok it looks like it is still running. After well over an hour on Completed Stage_4, the screen just changed to Completed Stage_5. I will just let this keep running and hope it moves along.
Post #8
Hi Conspire, Combo Fix finished, but I am not able to post the log from the computer combo fix ran on. When I try to launch Internet Explorer I get the following error ========================================================== c:\Program Files\Internet Explorer\iexplore.exe Illegal operation attempted on a registry key that has been marked for deletion. ====================================================== Not sure what to do from here. In further testing, it seems like every .exe file I try to launch comes back with a similar error. Let me know.
Post #9 last edited
In reading online, this appears to be a common problem after running combofix and just requires a reboot. After my reboot, the computer is usuable again. Here is the combo fix log ========================================== ComboFix 12-04-07.02 - Tony 04/07/2012 13:00:07.1.1 - x64 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.1979.972 [GMT -4:00] Running from: c:\users\[removed]\Desktop\ComboFix.exe AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF} FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4} SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202} SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . . c:\programdata\~x4fxwQnjMF0Jbm c:\programdata\~x4fxwQnjMF0Jbmr c:\programdata\x4fxwQnjMF0Jbm . . ((((((((((((((((((((((((( Files Created from 2012-03-07 to 2012-04-07 ))))))))))))))))))))))))))))))) . . 2012-04-07 19:38 . 2012-04-07 19:38 ——– d—–w- c:\users\Default\AppData\Local\temp 2012-04-06 14:21 . 2012-03-14 03:27 8669240 —-a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{C7802A6A-6B06-475D-AFC5-E14214CA28BD}\mpengine.dll 2012-03-15 16:32 . 2011-11-19 15:20 5559152 —-a-w- c:\windows\system32\ntoskrnl.exe 2012-03-15 16:32 . 2011-11-19 14:50 3968368 —-a-w- c:\windows\SysWow64\ntkrnlpa.exe 2012-03-15 16:32 . 2011-11-19 14:50 3913584 —-a-w- c:\windows\SysWow64\ntoskrnl.exe 2012-03-14 19:29 . 2012-02-03 04:34 3145728 —-a-w- c:\windows\system32\win32k.sys 2012-03-14 19:29 . 2012-02-10 06:36 1544192 —-a-w- c:\windows\system32\DWrite.dll 2012-03-14 19:29 . 2012-02-10 05:38 1077248 —-a-w- c:\windows\SysWow64\DWrite.dll 2012-03-14 19:28 . 2012-02-17 06:38 1031680 —-a-w- c:\windows\system32\rdpcore.dll 2012-03-14 19:28 . 2012-02-17 05:34 826880 —-a-w- c:\windows\SysWow64\rdpcore.dll 2012-03-14 19:28 . 2012-02-17 04:58 210944 —-a-w- c:\windows\system32\drivers\rdpwd.sys 2012-03-14 19:28 . 2012-02-17 04:57 23552 —-a-w- c:\windows\system32\drivers\tdtcp.sys 2012-03-14 19:28 . 2012-01-25 06:38 77312 —-a-w- c:\windows\system32\rdpwsx.dll 2012-03-14 19:28 . 2012-01-25 06:38 149504 —-a-w- c:\windows\system32\rdpcorekmts.dll 2012-03-14 19:28 . 2012-01-25 06:33 9216 —-a-w- c:\windows\system32\rdrmemptylst.exe . . . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2012-02-23 13:18 . 2010-08-14 17:26 279656 ——w- c:\windows\system32\MpSigStub.exe . . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 . [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run] "NortonOnlineBackupReminder"="c:\program files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" [2009-06-29 600936] "Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2012-01-04 37296] "HP Software Update"="c:\program files (x86)\Hp\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576] "WirelessAssistant"="c:\program files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2009-07-23 498744] "Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-03 843712] "SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696] . [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system] "ConsentPromptBehaviorAdmin"= 5 (0x5) "ConsentPromptBehaviorUser"= 3 (0x3) "EnableUIADesktopToggle"= 0 (0x0) . [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa] Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp . R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384] R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576] R3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\DRIVERS\netw5v64.sys [x] R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS [x] R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS [x] R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS [x] R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x] R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x] R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x64.sys [x] S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1109000.00C\SYMDS64.SYS [x] S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1109000.00C\SYMEFA64.SYS [x] S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\BASHDefs\20101001.001\BHDrvx64.sys [2010-08-31 954928] S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\NISx64\1109000.00C\ccHPx64.sys [x] S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\IPSDefs\20101012.001\IDSvia64.sys [2010-09-15 476720] S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1109000.00C\Ironx64.SYS [x] S1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\System32\Drivers\NISx64\1109000.00C\SYMTDIV.SYS [x] S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [x] S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [2009-11-18 98208] S2 HPWMISVC;HPWMISVC;c:\program files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-01-18 20480] S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe [2011-08-04 126400] S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2010-08-18 132656] S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [x] S3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;c:\windows\system32\DRIVERS\rtl8192se.sys [x] S3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\DRIVERS\vwifimp.sys [x] . . — Other Services/Drivers In Memory — . *NewlyCreated* - WS2IFSL . . ——— x86-64 ———– . . [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RtkNGUI64.exe" [2010-01-29 6160928] "RtkOSD"="c:\program files (x86)\Realtek\Audio\OSD\RtVOsd64.exe" [2010-01-13 995840] "HP Quick Launch"="c:\program files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2010-01-18 451072] "SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2010-03-24 172032] "IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-08-26 161304] "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-08-26 386584] "Persistence"="c:\windows\system32\igfxpers.exe" [2010-08-26 415256] . [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "LoadAppInit_DLLs"=0x0 . ——- Supplementary Scan ——- . uStart Page = hxxp://www.google.com/ uLocal Page = c:\windows\system32\blank.htm mLocal Page = c:\windows\SysWOW64\blank.htm IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~3\Office12\EXCEL.EXE/3000 TCP: DhcpNameServer = 192.168.1.1 . - - - - ORPHANS REMOVED - - - - . Wow6432Node-HKCU-Run-HPADVISOR - c:\program files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe Wow6432Node-HKCU-Run-BeNNFxoTOFDUaV.exe - c:\programdata\BeNNFxoTOFDUaV.exe HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe . . . [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS] "ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\diMaster.dll\" /prefetch:1" . ——————— LOCKED REGISTRY KEYS ——————— . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}] @Denied: (A 2) (Everyone) @="FlashBroker" "LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10c.exe,-101" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation] "Enabled"=dword:00000001 . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32] @="c:\\Windows\\SysWow64\\Macromed\\Flash\\FlashUtil10c.exe" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}] @Denied: (A 2) (Everyone) @="Shockwave Flash Object" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32] @="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx" "ThreadingModel"="Apartment" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus] @="0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID] @="ShockwaveFlash.ShockwaveFlash.10" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32] @="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx, 1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib] @="{D27CDB6B-AE6D-11cf-96B8-444553540000}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version] @="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID] @="ShockwaveFlash.ShockwaveFlash" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}] @Denied: (A 2) (Everyone) @="Macromedia Flash Factory Object" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32] @="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx" "ThreadingModel"="Apartment" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID] @="FlashFactory.FlashFactory.1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32] @="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx, 1" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib] @="{D27CDB6B-AE6D-11cf-96B8-444553540000}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version] @="1.0" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID] @="FlashFactory.FlashFactory" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}] @Denied: (A 2) (Everyone) @="IFlashBroker3" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32] @="{00020424-0000-0000-C000-000000000046}" . [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" "Version"="1.0" . [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security] @Denied: (Full) (Everyone) . ———————— Other Running Processes ———————— . c:\program files (x86)\CyberLink\Shared files\RichVideo.exe . ************************************************************************** . Completion time: 2012-04-07 15:47:28 - machine was rebooted ComboFix-quarantined-files.txt 2012-04-07 19:47 . Pre-Run: 187,252,969,472 bytes free Post-Run: 187,530,158,080 bytes free . - - End Of File - - F5ED8FCB0022A6C32189EF49F689B2CC
Post #10
Sorry I was asleep when you were trying to get my help. I'm glad that everything worked just fine. :)

How is it running now?


ESET Online Scanner
I'd like us to scan your machine with ESET OnlineScan

Note: If you are using Windows Vista/7, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.


  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the [external image: Posted Image] button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on [external image: Posted Image] to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the [external image: Posted Image] icon on your desktop.
  • Check [external image: Posted Image]
  • Click the [external image: Posted Image] button.
  • Accept any security warnings from your browser.
  • Check [external image: Posted Image]
  • Make sure that the option "Remove found threats" is Unchecked
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin
    scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push [external image: Posted Image]
  • Push [external image: Posted Image], and save the file to your desktop using a unique name, such as MyEsetScan. Alternatively, look for report in C:\Program Files\ESET\ESET Online Scanner\log.txt. Include the contents of this report in your next reply.
  • Push the Back button.
  • Select Uninstall application on close check box and push [external image: Posted Image]
===================================================

Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware here and save to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program. (Note to Vista users, please right-click and select Run as Administrator.)
  • At the end, be sure a checkmark is placed next to:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
Note:
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Or via the Logs tab when Malwarebytes' Anti-Malware is started.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so. Failure to reboot will prevent MBAM from removing all the malware.

===================================================

On your next reply please post :
ESET log
MBAM log


Please STOP and let me know if you have any problems in performing with the steps above or any questions you may have.

Good Day!
Post #11
Hi Conspire, The computer is performing well. All files and programs appear to be back where they belong and general usage of the computer looks great. I ran ESET and no log was produced because no threats were found. I ran MBAM and it looks good to and am including the log below ==================================================================== vMalwarebytes Anti-Malware 1.60.1.1000 www.malwarebytes.org Database version: v2012.04.07.11 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 8.0.7601.17514 Tony :: TONY-PC [administrator] 4/8/2012 12:34:15 AM mbam-log-2012-04-08 (00-34-15).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 201265 Time elapsed: 3 minute(s), 4 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)
Post #12
Glad to hear that :)

Follow these steps to uninstall Combofix
  • Click START then RUN
  • Now copy/paste the code into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
Combofix /Uninstall
[external image: Posted Image]

===================================================

Thank you for your patience, and performing all of the procedures requested. I would also like to take this opportunity to apologize for any delay that may have occurred.

————————————————————————————————————–

MICROSOFT UPDATES
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.


Passwords
It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them and consider a password keeper, to keep all your passwords safe.


SPYWARE PREVENTION
This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles:
  • How Did I Get Infected In The First Place? by TonyKlein
  • How to Prevent Malware by miekiemoes
  • PC Safety and Security–What Do I Need?

To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop

WOT has an add-on available for both Firefox and IE.

  • SpywareBlaster prevents the installation of ActiveX-based malware, blocks cookies, and restricts the actions of "bad" sites. See tutorial here
  • MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting the attempted connections to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows Vista here
  • Download Host.zip and Save it to your Desktop.
  • Right-click hosts.zip and select 'Extract all files' or 'Extract files…'.
  • Follow the prompts and click 'Finish'.
  • This will open the newly created hosts folder on your Desktop.
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
  • Once updated you should see another prompt that the task was completed.
Follow this list and keep your antivirus program and antispyware programs updated and scan with them on a regular basis. By doing so, your potential for being infected again will reduce dramatically.

Hopefully this should take care of your problems! Good luck.

Do you have any questions or problems to ask? Please do not hesitate to do so.

**Please respond this one more time to ensure it is resolved and close this topic.
Post #13
Conspire, I wanted to thank you for your help. I have completed your steps in the previous post and every thing looks really good. :clap: :clap: I very much appreciate it. Please feel free to close this and move on to the next problem. Maldini

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