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Spyware / Malware / Virus Removal

Need help removing Ping.exe [Closed]

2 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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I dl combofix, but the instructions are saying to use a guide. If someone can help me with removing this incessant problem, I would be grateful.
Hello tobaki and welcome to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:
  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!
IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

I dl combofix, but the instructions are saying to use a guide.

This is not recommended. ComboFix is a VERY powerful tool that can reduce a computer to a useless piece of metal without expert guidance.

Please send the log from when you ran it. ComboFix logs are located at c:\combofix.txt, older logs are at c:\qoobox\combofix2.txt, c:\qoobox\ComboFix3.txt etc

===================================================

Run DDS

Please download DDS by sUBs from one of the following links and save it to your desktop.

DDS.scr
DDS.pif

• disable any script blocking protection (How to Disable your Security Programs)
• double click DDS icon to run the tool (may take up to 3 minutes to run)
• when done, DDS.txt will open.
• after a few moments, attach.txt will open in a second window.
• save both reports to your desktop.
• Post the contents of the DDS.txt and Attach.txt reports in your next reply
===================================================

Run aswMBR
  • download aswMBR.exe to your desktop.
  • double click the aswMBR.exe to run it
  • if asked, accept the AVAST virus definition download
  • click the "Scan" button to start scan
  • on completion of the scan click Save log, save it to your desktop and post in your next reply
Logs to include with next post:

DDS.txt
Attach.txt
aswMBR log


Please also remember to include the ComboFix log.

Thanks

Satchfan
Hello tobaki It has been a couple of days since I posted instructions to help with your computer problem. Please let me know if you are having problems and still need help. Thanks Satchfan

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